Questions

le di indicaciones para que me genere la imagen con una de referencia y no la genera y me devuelve la misma imagen de referencia pero no obstante me descontó los creditos por cada intento. Solicito se revea y la devolución de dichos créditos por cada intento fallido

It’s really frustrating that I can’t upload both a video and an image as references at the same time. Kling 3.0 fully supports this feature natively, but Adobe Firefly doesn’t allow it at all—it’s seriously stripped down and crippled.

I am trying to generate a calendar flipping through do Sunday, June 11, 2023, which is a Sunday. All the days of the week are spelled wrong and it has Sunday in the middle of the week. I state to put Sunday at the beginning of the week, but it is not working. I do not believe I should be charged credits for the last 4 video generates because of misspelled words! Help! Thank you!

(Gemini 3.1 nano banana 2), All day this- 'can't load', 'prompt declined', 'model not available', 'something went wrong', 'experiencing high demand'.

I just used up all of my credits creating images and editing them, and now I don't see any of my edits where I removed the backgrounds on images. That's where most of my credits went. Where are these images?

I have an order for 350 bucks till tommorow, i had enough deadlines. But before yesterday I had to create an image with Nano Banana, as a result- dog, error. Ok, I feel calm, it may be a timeless bug. Yesterday I tried to create anything it wasnt working again, what is wrong?> My prompt was just create a red apple on white background… Today I tried to generate again but it is WRONG AGAIN AND AGAIN AND AGAIN. What is the problem guys i dont want to brake deadlines. I pay 30 bucks for nothing guys what is wrong. Please help me..) 

It’s not analyzing my images and the model score keeps changing. Is anyone else having this problem?

No matter the prompt it keep “generating” the exact same image. How do I get a refund on the credits it wasted.

I have been using image generate and image edit if the image does not quite match what I am going for. I have had several images produce unusable results in the first instance not following the prompts.I have an image of a terrace ball, there are seating areas on the lower level. I have instructed that two men should be seated in the chairs, provided an image prompt for one of the men and Gemma the female character has moved from the balcony overlooking the dance floor down to the lower levels to stand by the men seated in chairs. The image generated created a whole new look to the setting and put some chairs on the balcony, removing the stairs down to the lower level. Then we finally got gemma down to the lower level but she was duplicated, standing on the balcony and the lower level wearing a different outfit. I have also had images generate that would have worked but it then seemed to crash and reset, not providing the image but using the credits associated. This has happened severa

First, my credits went down from 3995 to 3260 on a 375 credit generation. The credits vanished. When I went to cancel my trial, I clicked the option to extend the trial by 7 days, but that button returned an error. How can I resolve either issue

I have tried uploading 20 different images for Firefly and none are accepted. 

I received an invitation to use the new AI Assistant in beta in a popup, but when I click on the button, it refreshes the page, but no AI Assistant button shows up in the nav. I’ve tried in different browsers, same issue.  

I’ve prompted an animation of a student pointing. For some reason it either adds a skip cap or hat to the end animation. I’ve clearly stated no hat. Wasting credits again guys : (

La función ha de ser que haga lo que se le pida y sólo lo que se le pida. 

I paid for Adobe firefly on the 22nd of April, I was promised unlimited partner generations until the 20th of May... I tried to generate 1 video, I did not work then it said 0/750 credits left. Unlimited generations what does that mean? I contacted the app support email via Google play 2 times and now response, I left 2 negative reviews on google play. Left 2 negative comments on the firefly post on Facebook and here we are still in the same situation what a useless company fix the issue, you have wasted so much of my time I want compensation for the time lost and I want 6 months free or I will never use firefly again.

 Firefly is not using the reference images I upload but the reference images from previous generations. I have wasted a few hundred credits trying to stop this.

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Everytime I try to upscale an 18s video to 4k with the setting "creative" I get an error "Something went wrong, please try again later". I tried yesterday evening and this morning. With "precise" the upscaling works.

The video creates beautifully but no sound.  Have tried turning up the volume

I upgraded to Adobe Firefly Pro Plus for about $25/month because the plan page advertised unlimited generations in Firefly on select image and video models until May 20.After upgrading, I found several problems:1. Veo 3.1 and Veo 3.1 Fast still showed high credit usage, such as 400 credits per video, so they were not actually unlimited under my plan.2. I switched to models that showed “Uses 0 credits,” such as Ray3.14 and Kling 2.5 Turbo.3. Even when Firefly showed “Uses 0 credits,” I sometimes received a message saying I did not have enough credits for the generative action.4. Some generations failed with messages like:“Can’t load. We can’t display the generated video.”and“Something went wrong. Please try again later.”5. Some results became unusable, with distorted bodies, duplicated/ghosted figures, cropped characters, or very little motion.This is confusing because the product advertises unlimited generation on selected models, but the actual experience is inconsistent:- some models

I am in Firefly trying to create a new board. I go to board, and new. I have also gone to New and clicked on Board, it will spin and act like it is going to create a new board, and then it goes back to the main menu without creating a new board.

everytime i want to generate video with kling 3.0, it keep say ‘something went wrong, please try again later’ while i succeeded generate a video with google veo, how can i solve this issue?

I want to create a product design mockup video with the design I have. I am seeing an error. Please see attached the screenshot and the prompt I used below:A close-up of a design mockup on a TV screen, followed by a mobile phone, and then a laptop. The TV screen is in a modern living room with soft ambient lighting, the mobile phone is in a busy urban setting, and the laptop is in a cozy home office. The camera captures a steady, close-up shot of each device, highlighting the vibrant colors and details of the design. The video transitions smoothly between the devices, maintaining a consistent pace. The overall style is clean and professional, emphasizing the versatility and clarity of the design across different screen sizes.place the images following the instruction below. DO NOT ALTER THE IMAGES.- TV.png on the TV device- mobile.png on the iphone- laptop.png on the laptop

Hello, I am experiencing some issues while generating images. Sometimes the system returns an error and does not create the image, but the credit is still deducted from my account and is not refunded. Because of these technical problems, my available credits keep decreasing unfairly. Additionally, during busy hours, when I enter a prompt and click generate, the request does not activate immediately. I often need to click multiple times before it responds, which can cause several requests to be sent at once. As a result, multiple credits are deducted unnecessarily. I would appreciate it if you could review this issue and help resolve the credit loss caused by these system problems.