Questions

The Firefly AI image generator is generating images of Asian people 90% of the time.I tell it I am in Canada and want a culturally relevant image and of 10 people 9 are Asian.I ask it nicely not to include a single Asian person, and every person generated is asian.I want you to restore all my credits or I am cancelling my entire Adobe plan.Icannot support such racist content.

I have full access from my administrator which is Arizona State university to use all the adobe apps including Firefly. However when i enter a prompt into adobe firefly it says i need to contact the administrator for access I have already contacted them and they have been informed it might be a bug. I have signed out of my account many different times. 

I just tried changing my prompt to see if any of my words are being flagged, here is the prompt: Aesthetic close-up video of a feminine hand with long nails holding a small handheld device with a metal wheel. The thumb flicks the wheel downward in a quick motion, producing a tiny glowing effect. Emphasize the flicking motion and wheel rotation. No pressing or pushing, only flicking. Focus on the mechanical interaction and subtle visual detail.I’m currently trying to generate a video of a girl flicking a lighter for my tt shop but it just keep on running into that error.After trying again with a completely new prompt it’s saying this:Can't loadWe can't display the generated video.You can edit and try again. 

I haven’t used Firefly since my new billing cycle so I should have a full 4000 credits. I’m not sure why this happened.

FIrefly workflows, is slow to load the projects. I think the idea is brilliant. The Workflow that I made which generated iterations of a cycling outfit will no longer open, It appears as a blank screen.

When I try to download the image I created I am getting a message that it was canceled. I havent had an issue since I have been with Adobe Firefly. I am seeing other issues including images wont delete even though I delete. 

Here’s the video it made with no changes. I even gave it a reference image that showed how I wanted the bubbles to look. 

Login issue, i was unable to login to Corporate profile hence changed the email address. Now i cannot revert back and still unable to login to Corporate Profile

Bom dia, estou começando hoje no Adobe Firefly. Queria saber se criação de vídeo não gera créditos regenerativo. Até porque eu acho que muita gente cria vídeos para redes sociais e a criação de vídeos consome muito crédito. nao é?

Gostaria de saber se o Firefly tem recursos para gerar videos com duração maiores do que 5 segundos, pois nos descritivos dos planos de pagamento de vocês o texto diz gerar somente de 5 segundos.Vcs tem planos para geração de vídeos de maior duração, por exemplo 10, 15, 20 segundos ou mais?

My question is: why isn’t Firefly working consistently?I’ve been working with a client who creates animated children’s content—something in a Pixar-style. During a recent session (around 11am to 5:30pm UK time), we followed our usual workflow: creating a start and end image, then generating short video clips to link them together.This was our second session this week and roughly our sixth overall. I currently pay £28.99 per month for 7,000 credits, and across the last two sessions we’ve used around 8,000 out of 11,000 purchased credits.Previously, my client was comfortable spending around 400 credits for an 8-second video, even before the free trial period. While there was a learning curve, we were getting solid results. However, since the free trial, Firefly has become increasingly unreliable—frequent breakdowns, inconsistent output, and noticeably poorer quality. It’s now worse than ever.For example, we might successfully generate two or three decent 5-second videos using the Firefly

I’m trying to generate an image. It’s a photo of a conference room, and i asked Firefly to add a logo image, also sent, to the wall. I keep asking it to move the logo up and to the left, but Firefly keeps giving me the same exact photo without making any changes and i keep wasting my credits. 

While I like using Firefly to help create images, the only problem I have with it is Firefly changing the DPI of my images to 72 DPI, which causes loss of detail in the final image.  I primarily use Firefly to change color of apparel for our product images, mainly camo color options using a camo pattern image as my secondary image to the main reference image.  My images are set to 300 DPI but the output of the Firefly image is 72 DPI which casues loss of detail and aliasing in the final image.  If I’m going to pay to use it, I want to be able to set whatever final image sizing I want.  Using the Firefly AI models is rather disappointing at 1k or 2k final output so I have to use Gemini 3.1 so I can get a 4k output but at a loss of resolution.  Give us the option to set the output DPI to make this more useable.

I clicked on generate and it took my coins but said there was a problem and to try again later? what is this? there's no video, no coins, nothing. ALL MY COINS ARE GONE AND I HAVE ZERO VIDEOS. 

I EXPECTED A GENERATED IMAGE OF MY ORIGINAL IMAGE BUT I RECEIVED A CRAZY UNWANTED IMAGE INSTEAD.

I want to know the exact problem.This post has been moved to the bulletin firefly board by a moderator.

Upscaling the video to 4K makes the starting scene blurry, especially the human hair.So now i will have to do manual tinkering with the starting slide :_(Definitely, the first frame deserves more attention!Please add some starting options for upscaling a video: To add a separtely upscaled starting slide (same Firefly generative upscale) before upscaling the entire video. But even Firefly image upscaler has trouble upscaling human hair (the hair look glued together). Please do something with generative upscaling first, this feature seems to be uniqe to Adobe. If the manually upscaled starting slide is missing, propose to upscale and display the upscaled starting slide only before attempting to upscale the entire video.

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I provided a prompt to generate a tshirt design and after “generating” the image I get a pop up that says NEW IMAGE with arrow pointing down. However when I click on that nothing appears yet my credits are being used to generate the image. I did this 3 times (30 credits total) without getting an image. 

It downloaded my tokens but didn't generate the video, it's not fair, please refund me

I need a transparent background but Firefly AI apps just make a fake one using the checkerboard which isn’t even correct because it has big splotches. And I can’t even post to this forum without AI issues - I have to retype everything. AI is going to be the down fall of humanity - first by stealing our patience and mental health.

보드에다가 올려놓았던 이미지를 다운로드 하려는데 다운로드가 되질 않습니다.

I'm creating short clips with my own reference images, also generated with Firefly, for a humanitarian video. After 11 generations of 4-second clips, I'm getting a guidelines violation error. I've read the guidelines and I'm not doing anything wrong. This is happening right before I finish my short clips so I can work on them in Premiere Pro. It's very frustrating. What can I do? I need to finish by this Saturday!