Questions

I uploaded a photo of two people, selected the man I want removed from the photo however when I click “Remove” all it generates is a black image with a little bit of something a the bottom.  I don’t want to keep trying and wasting my credits if it’s not working.  Photo it’s giving me as the result.  

J’ai perdu plus que 250 crédit , ca été prélever sans avoir l’image .je veux mes point perdus.merci d'avance 

Hello,I subscribed to Adobe Firefly with the 2,000-credit plan and my payment has already been completed. However, the credits have not been added to my account yet.Could you please check and advise me on what I should do to resolve this issue?

It took me more than 30 minutes to get a bad results of a translation & lip sync.Here the video specs : 111 mo / 2mn Translation from French to English only.Normaly it should take 4mn.Moreover, the system kept the original french voice/talk in background which means the voice isolation did not work well.

ボードを開いても真っ暗になっていて、画像などの設置ができません。 画像は作れますが参照ができないため非常に困ります。 これはどのような状況なのでしょうか？お手数おかけしますがご確認お願いします！ 

Firefly board data is lost. There's no version history or sync indicators. A couple of hours of work disappears after closing the window. All these AI features are pointless if I can't rely on the product.

Is there a way to buy additional Generative Credits without starting another monthly plan?  7000 credits goes really fast at 400 per generation (while also factoring in that most of the generations don’t follow the prompts but still fine me the 400 credits anyway).  

First off, I use AI tools all day every day. Prompting is not something I’m new to or bad at. That said, no matter how specific I am with my prompts. No matter how many times I edit an image or video. No matter what kind of reference photos I upload. Firefly does not produce usable content. Is everyone else experiencing similar difficulties? I have a lot of work to do and not a lot of time. Yet, here I am wasting more of it on Firefly...

nothing to add generation video has failed and I did not got my credit back

Hello Adobe Support / Community,I want to describe a serious ongoing issue with my Adobe account and subscriptions.Over the last few months, my account has been repeatedly affected by Adobe’s “fraud prevention” checks. Several paid subscriptions were cancelled or blocked with the reason “Fraudulent Account” / “potential fraud”, even though the subscriptions were purchased officially through Adobe and paid for.This has happened more than once. Previously, my Firefly subscription was also cancelled due to a similar fraud-related issue, and Adobe later provided compensation/free usage as an apology. Now the same situation is happening again.Current issues:Paid Adobe services have been cancelled or restricted. Creative Cloud / Illustrator and other included services are not working properly. Partner models / Firefly-related services have also been unstable or unavailable. Support keeps saying the case must be escalated or investigated, but we have already waited multiple times with no clea

Kling turbo yapay zeka programını kullanırken istemi yazıyorum referans görsel veriyorum ancak oluştur butonu hiç bir şekilde aktif olmuyor. Yeterli kredim olmasına rağmen videoyu üretemiyorum [PII removed by Mod]

SLOW AT LOADING FIREFLY AND AND THE PROGRAM IS REALLY SLOW 

A have generated several pictures to day successful I upgraded and the last 3-4 images generate the little picture then die before big one comes and work is lost... I am on a tight deadline what is wrong I checked and it doesn’t appear I am out of space…  It either hangs, give me an error it can’t display it - but in either case the image appears lost

Strange hand appeared when generating an image

as I said. sound effects are so quiet they can’t be hear or are unsuable. 

I am a paid subscriber.  I was attempting to create a video with photographs and entered a detailed prompt.  The video generated and absolutely nothing changed in the video.  It did nothing with my prompts and took 400 credits from my account.  Kinda ripped me off!

Clicked on Reference Image to add a reference image for prompt. Selected image in pop up window. Pressed Generate to generate prompt entered in. Error message occurs, “Something went wrong. Please try again later.” Works fine when I remove the reference image. 

I had all of my prompts last night, 06/17/26 But 24 hours later, they are nowhere to be found. thank you

When using the Firefly AI assistant, selecting text while typing in Chinese causes the incomplete sentence to be submitted automatically.macOS 15.5 / Mac Studio M1 ultra / Google Chrome / Zhuyin input method[This post was moved to Adobe Firefly by a moderator]

Unable to use AI generated imagery for the start frame in GenAI video. When uploading an image  created in Firefly or another application, this warning pops up: “Upload another image. This image has Content Credentials that indicate it can't be used with generative Al features.” This also occurs using images from Generation History or previously uploaded content (“Your stuff” folder). This also occurs when attempting to use photos as a start frame.This issue persists across browsers (Safari, Chrome) and across accounts (personal, company), and across Firefly modules, with the exception of Firefly Boards.