Questions

I have used the ‘edit video with a prompt’ function before on firefly, and today it says i do not have access to this feature and need to contact my IT admin support.  We have a premium account, with plenty of credits, and i have used the tool before and admin have not turned it off. What could be causing this? I am affected by lots of bugs at the moment making firefly completely unusable and this one is really the cherry on top. EDIT:  Looks like i can access all non-adobe models except for Kling 3.0 OMNI? Why would that be

Uedd basic text no image and still every time it tries to generate the video it comes back with a triangle and exclamation. 

i’m generating images to work on and when i drag it to the canvas it disappears. Please help

It is not generating image requested with the prompt I wrote. Keeps coming up with a message saying Something Went Wrong

This issue started since the beginning of this new account subscription. Not being able to use the “use settings” and “generate more” options on Gemini 3.1 (Nano Banana Pro 2) model image results has been very difficult. I chatted with Adobe CS twice and shared my screen twice, but nothing came of it. I’ve also tried Incognito, a secondary browser (Safari), and clearing cache/cookies.Is anyone else experiencing this greyed out issue? Specifically for the Nano Banana / Gemini models? Please view the screenshot attached for reference to the issue. 

I have made so many prompt edits in firefly to the same image, different angles, more specificity and detail in the shot but I keep getting the same image returned without any adherence to the prompt or the edit prompts. I have probably used about 500 credits trying to edit images and feel very frustrated!

……..

testing to see if my screen name has been changed 

while creating an image, the next Ai generated design was about voting in the 2024 election. Unsure if it is an ad and why it wasted one of my credits generating this. i want my credits refunded please

Can't preview all Eleven Labs voices after clicking "view more." Some play ok but many don’t play.

Something went wrongPlease try again later.

There's been an issue on the site for about two days; when I try to upload a photo, it immediately displays the message “An Error Occurred.”

手にハートを持った制服の女の人画像にしてほしい 

問題​が​発生​しました後​で​再試行​してください。と表示されてここ最近ずっと生成できません 

My firefly credits are being used, but not by me. Help! Has someone hacked my account?!? What is going on here? 

Regarding GPT 2 Image generation, Quality: High Gives me the same size of the Medium size, But uses the 60 Credits, I lost too many credits

Não consegui gerar o único vídeo que pedi, pois veio sem áudio, tentei refazer por três vezes que foi o suficiente para consumir todos os meus créditos sem conseguir um só vídeo utily, motivo pelo qual quero cancelar minha inscrição. Sequer permite reclamação.

I want to create a tutorial or a presentation for a product, and I would like to integrate a image of myself into the video, giving the explanation.

When I try to edit video through Adobe Firefly, it re-routs back to the home page.  This is happening to several of my colleagues, not just specific to me.  I have used different browsers, cleared my cache, used incognito page....nothing matters, it won't go to the edit video page.

I have been an Adobe corporate subscriber for several years. I use a Mac Studio 4 to meet Adobe Firefly’s system requirements. A year ago, I could achieve acceptable results with my prompts after just one or two attempts. The new Firefly makes a lot of errors. I am not paying to finance so many mistakes, especially when I can get good results faster using a free online interface. Reporting these issues seems pointless; it just wastes my time. If this continues, I will cancel my subscription. Back in 1986, Photoshop was the best—it’s not bad today either, but it has lost a lot of its value in my eyes. My job isn't to engage in endless correspondence; it is to effectively use the product I am paying for.

UUID: b3c151fe-9091-450a-80b8-ca47918a078e What does this mean?

No funciona la herramienta de upscale, ni en 2x ni en 4x, indica que "ALGO SALIO MAL" y no puedo generar imágenes