Questions

Adobe Substance 3D Assets (formerly Substance Source) includes options to discover assets via 2D images or 3D Player - the 3D Player does not include any 3d navigation controls, e.g. viewport tumble, light position, etc.  Why is the 3D Player indicated as a 3D viewer if the tool does not actually support 3D navigation?

Hi everyone. Would anyone know thw answer to this Question. I am contemplating buying the 1 yaer subscription of 3d Sunstance. It is the one that allows 50 assets per month. After I download mu assets can I still continue to Manipulate them I.E Change Lighting, texture, size ,etc.??? Thanks for any advice given 

Hi, I've downloaded the "Iridescent Velvet" material from Substance Source. How can I enable the iridescence in Unreal as the fabric after import looks flat anddoesn't have any iridescence out of the box.  I have tried importing as MDL - but it is awful to work with. Hope you can help, thanksJakub

This is surely a newbie question. Whem I'm selecting Substance assets on-line and hit the download button  the asset is opened up in the Sampler app. How do I stop this from happening and instead dowload directly to a local folder? Thanks in Advance. Ed

Hi, the substance source is slow, slow and slow.

Hey so I have seen that I have been paying USD 20 to Allegorithmic since January this year, but since April I have not been credited with the monthly substances I am owed (which is a grand total of 90 of them now!). Just got a big project and only now noticed that I have not received them. I am not coming down on Adobe like a ton of bricks as I have accessed and paid this account from so many places its hardly surprising the account does not know up from down anymore. I don't want the cash back (which I have invoices for), that nonsense takes far too long and honestly is not necessary- but I need those substances now. This is not the first time I have had to do this and am posting here so we can give anyone who needs a similar solution a place to start. Right, so what do I do? ADOBE customer service and sales started playing hot potato with my case, so before I get annoyed I would love some inputs as to how to rectify this.

Hi,I have my Substance Indie subscription using the same email address that I use for my Adobe account, where I have a Ps subscription. How do I switch over? And, what about all the owned materials and the leftover credits I have on Substance Source? Is it simpler if I change the email address on the legacy Substance subscription? BTW, I have 23 days remaining on my subscription.

Hi we have bought Adobe Substance 3D for teams with enterprise subsciption from Taiwan last friday, and it showed that we could download 100 assets per month. However, we log in Substance 3D Assets today, and there is no point for us to download at all.... We had ask Taiwanese Adobe team this problem, and they have no idea how to deal with this issue, please give us some advice to solve this problem, thanks.

Hi,Under my CC subscription Substance Source is available to launch, but if I try to launch, nothing happens?

Hi Guys I have a Substance 3D subscription, but trying to login to the assets on substance3d.adobe.com results in an error all the timeI've tried from the adobe site and from Creative Cloud Desktop. I'm located in Australia, not sure if that should make a difference. Thank you

Could anyone offer any info on the following problem, I have a subscription to Substance but when I go to Substance source and try to download a couple of hdri environments  most of them are marked "Subscribe "  even though I have an active subscription and am logged in. also  I have 615 assets [ points ] available to download  so why not the environments ? 

Not sure in what section to post this... Is Substance Player dead or will it show up in the Creative Cloud? Thanks,Steve

Hi I currently have an Indie subscription with plenty of points available to use, however I was surprised to see that I could not use these to download any of the new object or lighting assets. Although they are designed for use with stager they would be just as relevant in a 3rd party 3D app. Is this restriction because I am signed in to my Indie account or will that restriction remain the case if I convert to the texturing account?   Dave