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Participant
June 20, 2023
質問

"Profile unavailable" error force quits the software?

  • June 20, 2023
  • 返信数 1.
  • 321 ビュー

Hello,

I'm seeking advice for troubleshooting an issue with Adobe Substance 3D Modeler. I was able to install the program with no issue, but any time I try to open it, I receive an error that reads "Profile unavailable" and the program immediately quits. See the image below for an example:

 

Device specifications:
Windows 10 64-bit | Version: 22H2

Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
RAM: 16 GB

The Substance software was just installed today so is up to date (version 1.3.0). Any information on what this error means and how I could further troubleshoot this? Thank you!

このトピックへの返信は締め切られました。

返信数 1

Ares Hovhannesyan
Community Expert
Community Expert
June 23, 2023

Try this. Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html