If doing a software simulator, can one login take me to one branch and another take me to a different branch?

Forum|Forum|6 years ago
May 21, 2019
2 replies
541 views

I have a software simulation for a call center product and I would like to have it so that one login takes me to the supervisor features, as though I was logged in as a supervisor, and the other take me to the agent features. I would assume I can specify that if they login with one name it goes to one branch and the other takes me to the other branch but not sure what that would be called in order to look it up.

Thanks!

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Correct answer RodWard

If I understand you correctly, you need a different Jump to Slide action to be performed according to the text entered into Text Entry boxes that are set up to look like the login fields of your simulated system.

Normally the way to do this would be with a Conditional Advanced Action that evaluates what the user has entered and then executes the appropriate action.

The tricky part is sometimes how to get the Conditional Action executed. Do the users first enter their username and password in separate fields and then click a Submit button? Or is the sequence of user actions different?

Lilybiri

Legend

Are you using a LMS?

F

FazoolsAuthor

Participant

Not for this simulator. It's literally a software simulator made for the sales team to be able to demo the product without a phone system.

RodWard

Correct answer

Community Expert

If I understand you correctly, you need a different Jump to Slide action to be performed according to the text entered into Text Entry boxes that are set up to look like the login fields of your simulated system.

Normally the way to do this would be with a Conditional Advanced Action that evaluates what the user has entered and then executes the appropriate action.

The tricky part is sometimes how to get the Conditional Action executed. Do the users first enter their username and password in separate fields and then click a Submit button? Or is the sequence of user actions different?

F

FazoolsAuthor

Participant

Ron, you are spot on.

The first thing they are "asked" when starting the software simulation is to enter a username and password. The password is not important but I would like to have it so that they can easily either see the "agent view" or the "supervisor view" based on the username. Here is a link to the simulator. You can currently type in anything (or nothing) in the username and password as long as you click the Login button. If you care to test around with it, I have a few hidden buttons on the top right (puts in a phone call), middle right (puts in a webchat) and bottom right (puts in an email).

http://teachesyouhow.com/CCSP/

Currently, I have only created the "agent view" but today I am going to start recording the "supervisor view."

RodWard

Community Expert

Trying to have this work with a user's actual username or password would require integration with the company's login system, which is likely to be too much trouble.

The simplest way to have it work is just to have a few different usernames and passwords for the teaching system and assign the user one of these (depending on their role). Having too many different possible usernames and passwords generally isn't worth the extra hassle. You just want the user to see the content that would be relevant to their role. Most users can easily make the mental jump that the content they see changes according to the role.

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