Questions

Hey there everyone,I am using Captivate2019.i started a new 360° Project for 1024x768. But when i set a new background picture its always very low quality.I took anything from 1920x1080 to 1024x768, every picture just got scaled downwards and looks extremly pixelated. So know for my question: which size is required for the 360° background picture, for my project size? Because i sadly didnt find any information in the internet about that topic. Thanks in advance for your help.

I created a  VR program with 2 8-min 360 degree videos, and a question, which when published is over 3GB.  Is that a normal file size to expect for a small project?

Could someone please point me in the direction of the Captivate 9 system requirements? Currently all the links point to system requirements for Captivate 2017. I specifically need to know what browsers are supported for my end users but would like to have the complete list of system requirements at this point for future reference.Thanks!!!!

I am having difficulty changing the closed captioning in the responsive project I have made. I set the project cc background to black and to white text, but when I switch to the iPad, iPhone, or Android view, the project cc is not there. Instead, the background is white and the text is black. The cc for the PC view changed to the project mode and looks fine, I am only having an issue with the other viewing modes.Thanks in advance for your help!

When previewing hyperlinks in the PPT they open but when we go to preview in HTML5 for some reason said links are being changed and Pages/PageNotFoundError is added to the link.  Not sure why Presenter is changing the hyperlinks in the presentation slides? 

Hello,I'm a fairly new user to Captivate, and I've recently encountered problems with Chromes gradual phase out of the Flash player. I am building an e-learning module for the College I work at with Captivate, but the majority of content comes from After Effects animations (mp4) that are set up as multi-synchronized slides. From this, the published project is then taken into Moodle via SCORM and then should be viewed. Obviously with Chromes phase out of Flash I can't view anything until verifying unauthorised scripts, which is not useful when it is released to staff needing training. Is there any sort of workaround for this? I've trawled the internet for solutions and I'm coming up blank, any help would be appreciated.Thanks,Paul

I have captivate installed ( and creative cloud) on both my laptop and desktop. Unfortunately my desktop is broken and will be replaced under warranty. I need to reinstall captivate but i have lost my codes. How do i retrieve codes?Thanks

Hi,I have a drag and drop with 6 elements but i have a problem i can drag only one element and the slide go to te next slide.I dont found the parameter to wait all the drag before going to the next slide.thank's for your solution or idea

Hello. Is it possible to create a project that reports to LMS the total time an user took to finish the project or quiz questions?Where I work, they are trying to make some kind of contest where the winners are who finish the course/quiz first.Is it possible? I've been checking some blogs but they the posts are from 5 years ago and I'm not sure if they still work. I'm still new learning advanced interactions, so I'm a little bit lost.Links I've found:Quiz showing Elapsed Time - Captivate blog Display Time information - Captivate blog

I have a custom png file I'd like to use for the the failure caption. I don't see anywhere in the properties manager. If that is not possible, I'd like to upload the png as a media item, but I'm not sure how to trigger it to pop up when the user clicks in the incorrect areas on the screen.

Is there any limit to the number of items I could add to the glossary widget?

Hi,We work with Captivate 2017 (also use 2019) to test some quiz.We have an issue with the score raw at the end which is always equals to 0.The thing is that between each slide (even without quiz in it), the score.raw, score.min and score.max is always set up to 0, not by me, but I guess by Captivate.When I finally slide to the quiz slide, I update the score.raw, but when going to the next slide, it's always set to 0 again...I don't know if there is any option in Captivate which can bypass it or not...Can you help me ?Don't know how to attach the Fiddler information associatedPOST https://qa.xpert.adecco.com/rest/tt/user HTTP/1.1Host: qa.xpert.adecco.comConnection: keep-aliveContent-Length: 116Accept: application/json, text/plain, */*Origin: https://qa.xpert.adecco.comUser-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36Content-Type: application/json;charset=UTF-8Referer: https://qa.xpert.adecco.com/testlauncher/A

Hi, One of my colleague have published the training content using Adobe Captivate. But I am not sure where exactly the result xml gets stored?Is it possible to check how its been configured to retrieve the result xml?Any help will appreciate:)

hi! i'm using adobe captivate 5 and i'm wondering if i can implement language selection for the narration in my presentation and at the same time have closed caption with it.like, i could choose english for the audio and caption then later choose i.e. german.thanks!

We have an LMS that logs all attempts made in in a course whether it be successful or a failure.The SCORM course we have will move to completion after a successful attempt but will not move to completion when the user achieves a failing mark.We have set the number of attempts in the SCORM file to 1 since our LMS offers the option to set that limit itself.I have gone through several configurations in the Quiz Preferences and I cannot seem to get the result I am looking for.It seems that it would be very simple to get this set up the way I need it to be.Any advice you can provide would be greatly appreciated.

Hi everyone,I've seen a couple posts about how to 'trick' the program into opening in full screen, but my client is having the opposite problem. When I open the Mac-safe .exe (.app), the project opens to a little over half of the screen and I can expand or contract it however I wish. However, when my client opens the .exe version on her PC, she says it opens full-screen every time and she loses access to anything else on her computer until she exits the program. Any ideas on what this could be or how I could fix it?

In my file, SVGs are constantly being swapped or misrepresented. Again and again, instead of the right SVG graphics the wrong ones are displayed. I can watch it, how they change on the screen, right in front of me. They are replaced on stage as if by magic and jump back and forth.Where is the cause? How can I change or fix that?

Hello,I need to hide the expand and collapse TOC icons (<< and >> icons) as I already have the TOC button appearing as part of the play bar control. Is there a way to do it? TOC settings > Runtime options > Selecting or de-selecting Collapse All doesn't seem to help. Any ideas? I'm using - CP 2017.Thank you!

I have a project containing slides and video demos.  I inserted the videos as CPVC slides into the project.  When I play the project in Captivate, all works fine.  When I publish to video (mp4) and play, before each video starts, I get the buffering icon.  This really disrupts the flow.  Is there any way to hide or get rid of the icon?

Hey all,I'm working with SCORM 1.2 (client requirement), not SWF/PDF or anything else. They want a 4 slide project (Title slide, instructions, video, and completion) that requires the user to view a video to complete their training. The issue is that I cannot figure out how to disable the "Next" button in the SCORM player so they cannot skip to the Training Complete slide.How can I make the video required viewing / disabling the next button?Jason

Lynda.com has this nice feature allowing you to choose to display a transcript of the lesson. It even highlights the words currently being spoken, as shown in this screen shot:What's really nice is you can choose to hide it if you find it annoying.Is it possible to do something similar in Captivate?

A couple questions on workflow best practicesI am doing voice overs in Captivate and Presenter. Trying to figure out the most efficient workflow to do voice overs and closed captions. Ideally I'd record audio and have the app transcribe but I don't think this is possible. I can use dictation in Google Docs or PPT then read off the script. Issue is this method the audio may not flow as well as improvising the audio recording although this route would require manually transcribing and is too time consuming. Thoughts?2nd questionI just upgraded to Captivate 2019. The product write up mentioned PPT integration updates but only on Windows. What are the updates? Do PPT animations now carry over to Presenter and Captivate?

I am using Captivate 2019 and the interactive video, with closed captioning added. The XML  does not push out the closed captioning text. We use the XML transfer for all of our localized content so this is a real issue. When I exported the Project Captions and Closed Captions the CC text from the interactive video did show up.Due to our deployment standards, we can not use Youtube and have to the interactive video be hosted within the program, so I can not rely on the Youtube CC. Plus we use Vimeo and that is not supported for other education.Any suggestions? What am I missing?

Hi All,I've made an Advance Action that lets the user enter a variable and then calculate it. It works and my conditional statements work as well. The issue is that Advance Action only works once. I want it to be able to work multiple times on just the one slide visit. I have it set for Infinite Attempts in the properties panel. So, idk what is going wrong.Can anyone help?

Greetings All,Noob here...I've been working with a template created by a co-worker who does not have the same issue as I do, which is:In a matching question, I have 8 items in the first column, and 7 in the second column:The result when published in HTML 5 is this:You can see that for the bottom choice, the ability to select "F" or "G" is impossible (Please note that I do understand that a user can "drag" matches as a workaround but do not wish to rely on this) and I'm puzzled as to why this exists on my computer and no one else's. I have saved the file and sent it to colleagues to preview, and the drop down will extend to show all the letter choices and work fine. As another clue (that has lead me nowhere) to solve this, my colleague's dropdown "lines" separating the choices that I have above...very odd indeed.I've searched from one side of the internet to the other and spend 2+ hours with Adobe Tech Support with no result.Anyone experiencing this, or have any suggestions, I am willin