Questions

We've released a build that addresses issues with Adobe Captivate (2019 release) on macOS Big Sur (macOS 11). Note: This is a certified build. We'd like your feedback, which will help us immensely as we work on the production update, which we shall release soon. We shall keep you posted of any development on this. Install the build Pre-requisite: Uninstall the existing version of Captivate (2019 release). Download the build. and double-click the dmg file. Follow the on-screen instructions. Launch Captivate. Does Captivate (2019 release) work on M1 chipset? No, Captivate (2019 release) DOES NOT work on machines with M1 chipset. We are working on this.

Hi, When I disable the global bar progress, my project don't play and i got this screen I really dont understand why. Thank you for your help.

How much will i have to pay  if cancel my adobe captivate account one year. I am 4 months into it?

Hi, I would like to know if it's possible to leave a quizz, by exemple on step 3, close the window and come back tomorrow on the same step ? Thanks for your help.

I did the online (subscription) upgrade from 7 to 9 last summer. Ever since, my projects open with all the slides, captions, buttons, etc intact EXCEPT that they are missing all the text! I have to click on each item in each slide to get them to display again.  An example of the filmstrip showing two slides that are missing their text is below.  I know there is a page header and text within the captions and quiz object, but they will not appear (or be publishable) until I click each and every one.This did not happen in version 7.  I have not had many projects since the upgrade but am getting busy again and need to fix this.  Any ideas?

Hello!  We are expereincing a combination of events which result in our users not having their progress or completion recorded in the LMS. We are expereincing a lot of users who are timing out of their session. They get to a point in the lesson and the lesson will not continue. I can see users getting 404 or 403 errors when this happens. This seems to be an IT or LMS vendor issue, but it is exposing another problem. We have a lot of users who are timing out and after the re-authenticate and launch the lesson again, they are having to start the lesson back at slide one. This is confusing me, because I have the "Send Data on Every Slide" option turned on in my publish settings.Does anyone know exaclty what data is being sent on every slide? Are user variables being sent? I update a "visited" variable on every slide visit, but either it is not being sent to the LMS on every slide, or the send data on every slide is not working. My lessons based on this template have be

Hello,Im a user of Storyline but I am considering to change Adobe Captivate mostly because of responsive.    In Storyline, there is freeform quiz that can be customized question and button. For example, when answer is click, answer background hover colour or state is changed. I really want to change submit button background colour but I couldn't find in Captivate. Thank you,

I have a project to publish for devices.  I cannot because the Publish in Captivate 2019 requires a Phonegap signon and Phonegap is not being supported by Adobe.I have updated Captivate, but that did not change the Phonegap requirement.

Good afternoon,I'm creating training modules and ran into a skin issue today. When I publish in HTML scaling my Closed Caption button in the skin vanished with the skin. I have branch awareness on which takes away most of my buttons but CC always stayed until I did the HTML scaling. It's a non responsive project with a pretest before a optional or mandatory video. You take the test and if you pass you get credit but if you fail you have to watch the video. I also built in an option to skip the quiz and watch the video for credit as well. Before figuring out the scaling issue I had no problem with my remaining buttons in the skin but since I've begun scaling them I don't see that option and closed captions are mandatory for these modules. Has anyone ran in to this before and been able to recover the skin or do I need to make a new button? Thank youI'm using Captivate 19 on a MacBook with about 6 months of experience. 

Hello.I have seen that several people have had the same thing happen to them. When I load a Vimeo video on my slide it stays in the middle and when I cancel it says there is an internal video error. It has happened to me before. I use the latest version and I don't know how to fix it anymore.Thanks

I just installed Captive 2019 and I taking an Adobe Captive Fundamentals course in Udemy. When I got to the chapter to create a software simulation, I got the following error: "Capture is disallowed since High-density display was setected. Please set 'DpiAwareness = 1' in AdobeCaptivate.ini and restart the application." As I mentioned, I am a new Captivate user. I'd appreciate your assistance.

Hi everyone, First-time poster here. I hope you can help us. We have a user that has issues when recording video from their desktop. We have sent a bug report but there's no answer yet. Here are the steps to reproduce the issue according to the user: Steps to Reproduce Bug:Go to File > Record a New > Video DemoChoose ‘Screen Area’ or ‘Application’. For webcam, select ‘No Webcam’ and tick ‘System Audio’.This is the audio setting used Click ‘Record’. (Record any videos that are playing on the computer)End recordingThe recorded video preview pops up and video starts to play. It is fine at the start, after a few seconds the audio starts to glitch (sample is attached). We have updated the user's laptop system drivers (including video and audio) but this did not make a difference. The only version we can update Captivate is until 11.5.5. The user has an external mic but he has confirmed that he has removed it during testing and it still made the audio issu

I have exhausted every possible way to solve this problem and I am truly frustrated. I have several video clips that I need to include in a course that has to be published to MP4. I have tried:Importing the native .MOV files directly onto the stage and letting CP convert themUsing Premiere to convert themUsing AME to convert them.Using VLC player to convert them. Recording the native .MOV file in Camtasia directly to MP4Creating a Captivate Video Demo video, publishing THAT to MP4 (which plays correctly) and then embedding the captured video - at which point it stops working on publish. In other words, Captivate cannot even use video created by Captivate!  I need a solution to this as the project is due and I have been fighting this for weeks now. The videos work perfectly on all varieties of preview, and on all varieties of publish EXCEPT published to video. 

In the user variables list the standard variable $$cpQuizInfoStudentName$$ is missing. Why??

Is anyone experiencing this issue on a Macbook with Captivate? I upload my PowerPoint to captivate and cannot advance past this screen and it also never shows a preview of my slides. I have tried everything including renaming the PowerPoint to not include any special characters, tried copying my slides and making a brand new PowerPoint, etc. Adobe support even had me download a "different version" of captivate that is more compatible with my MacBook. Adobe support has said they would evaluate my PowerPoint and see if they can figure out the issue but they have not gotten back to me or provided any sort of feedback. Each time I email an agent, they don't respond and when I chat with them they just say an agent will be in touch shortly. This has been extremley frusterating. I am on a strict deadline and need this situation addressed ASAP. Has anyone else experienced this issue? Please help!! 

When I double click on an SGV icon the image goes white and I cannot edit the color. I have tried changing the mouse speed for double click and it is still not working. Any thoughts?

Hi, I encounter issues after publishing a 360 project. Even I load the folder onto the server it is still the same. When I previewed it, everything works fine. Can anyone able to assist or advise for this, it is urgent, thanks

I am getting "Update required" error whenever I am trying to install audio pack (Neo) from Captivate 2019. Can anyone please help me to resolve this issue.

Hi there I'm having trouble with quiz answers in Captivate 2019.  I have set the correct answer by clicking the corresponding choice when designing the quiz.  However, I do the quiz it tells me that the answer selected is incorrect - even though I have selected the correct answer.   Any ideas on what is wrong?  I have tried creating a new quiz but the same issue. thanks! 

Hi,How can we create a memory game in adobecaptivate 2019?Thanks 

Can someone assist me in creating a dashed box that scrolls in a loop.  I want to use it to highlight a flow-chart process box.  So to be clear, I need a rectangular box with dashed lines.  I would like the dashes to move continuously in a looped motion.

 The word START is showing up in the lower right corner of our project.  We only see it during development when ALL layers are hidden on Slide 1.  I have looked through the Master Slides and can't find it anywhere.  It also shows up when Published.  Has anyone seen this behavior before?  

Can someone assist me in creating a dashed box that scrolls in a loop.  I want to use it to highlight a flow-chart process box.  So to be clear, I need a rectangular box with dashed lines.  I would like the dashes to move continuously in a looped motion.

I am creating a slide that has an area that has an image that is used for the change of state. I have created an Advanced action that will allow text to apprear in the same space as the image.What I want to know is if there is a way, once the text is read (there is an audio file) I can return back to the original state. And is there a way to hide all the buttons that are shown on the screen when the state is revealed. I am including screen shots of what I have done with the slide as well as what is shown when the program is ready to be used. Any help would be greatly appreciated. I do not program much and am thinking that this was way above me.

Hello everyone -I'm going to try and explain my problem, see referenced images for clarification.I have my desktop viewport so that I have 3 horizontal fluid boxes; a smaller box on top for title, a much larger box in the middle for content, and then another smaller box on the bottom for navigation buttons. My middle fluid box is then split vertically into two boxes, the left side taking up roughly two-thirds and the right take up the remaining one third.My problem is that when it collapses into a smaller viewport, the 2 middle fluid boxes become the same size; they do not retain the 2/3 to 1/3 ratio and I can't figure out how to resize them after the collapse.Any help would be appreciated!Thanks!