Known Participant

質問

Unable to install Presenter 7 with office 2010. Please help

Forum|Forum|15 years ago
October 5, 2010
返信数 9.
54881 ビュー

Hello, I previously posted this under a different title, but wondered if I might get more help with a new title.

I have recently installed Office 2010 (not an upgrade from 2007). Normally I operate on a Mac, but I am using a PC for the specific purpose of using Presenter 7. I have a brand new version of windows XP Pro with sp3. I purchased Adobe Acrobat 9 Pro Extended, which installed successfully with the provided serial number. Presenter 7 is also included in the software, but there is not a separate serial number for it.

Adobe recently announced that Presenter 7 would support Office 2010, but I have been on the phone with them all evening (first Customer Support, then Tech Support, then the install team, then Adobe Connect, and back to Customer Support) and nobody there has been able to help me get the program installed properly.

There are two problems.

1) When I use the Presenter 7 install disk, I am given an error that says "Microsoft PowerPoint cannot be detected." I have PowerPoint installed already (PowerPoint 2010). This error appears because at the time I purchased the software, Presenter 7 did not support Office 2010. So...

2) Then I go to http://www.adobe.com/products/presenter/?promoid=DJDXB and click the download link to download a new version of presenter 7 that is compatible with MS Office 2010. But when I do this, it requires a serial number to install presenter 7. As I stated above, there is no serial number included in the software package.

I've also tried the "autoplay" tactic that I've read about online but it doesn't work.

This is very frustrating for obvious reasons. If Adobe's site says they support MS Office 2010 for Presenter 7, why am I unable to install?

Please help.

Presenter

このトピックへの返信は締め切られました。

F

FlorySib

Participant

I found the solution to your problem.

Start Powerpoint 2010 ... at first Adobe Presenter will not be available in the top menu.

To activate it you should go to File - > Options - > Add-Ins

In the right panel ... in the bottom region you will see a combo box named ... Manage:

Select the last option from this combo box , named Disabled Items and press Go button.

It will appear a windows with a option called ... Adobe Presenter PowerPoint COM Addinn.

Select it and press Enable button below.

That's all Folks. Enjoy it.

A

almacote

Participant

I'm sorry. That was tried before the question was posted online. That did not help.

Thanks.

Alma de Maria Cote

A

Anonymous

All of the above answers didn't help me to solve my problem.

I was trying to install Adobe Presenter 7 in Windows 7 64-bit system with Office 2010 (32-bit), but as part of the Technical Communication Suite 2.0.

Unlike the eLS2, the TCS2 doesn't have the option to only install Presenter. It is included in Acrobat 9 Pro Extended.

After finding out that one, the installer of TCS2 still wouldn't install Presenter ("Adobe Presenter not installed" message at the end of the TCS2/Acrobat 9 Pro Extended installation).

So I downloaded the 7.0.7 update from the Adobe site and could install, but it wouldn't validate. Until I followed the instructions from this site: http://blogs.adobe.com/captivate/2010/12/acrobat-9-pro-extended-and-presenter-7-activation-issue.html

Workaround: If the user has a valid Acrobat 9 Pro Extended license for Windows platform, then he can activate Presenter 7 in the following manner

1) Install Acrobat 9 Pro Extended and activate it on the machine on which you want to install and activate Presenter

2) Download the installer of Presenter that supports installation on Office 2010 from Adobe website and install the same in TRIAL mode

3) Close Presenter and go to Presenter installation directory (<drive>\Program Files\Adobe\Presenter 7) and go inside AMT folder

4) Rename AdobeConfig.xml and application.sif files

5) Relaunch Presenter

Presenter installer will sniff the system for a valid Acrobat 9 Pro Extended license and will automatically get activated.

This got my copy of Adobe Presenter 7 working! (after 1 full day of work lost with just trying all kinds of different approaches. And calling the Adobe Helpdesk, but they were absolutely worthless... )

Greetz,

Dave, from the Netherlands

Ps. I still have to get my Adobe Captivate 4 working on Windows 7 64-bit, because my copy does NOT want to open ANY projects. (or save a recording to a project...)

A

Anonymous

GREAT NEWS ON THIS TOPIC:

ADOBE PRESENTER 7.07 IS A MAJOR UPGRADE AND FIXES A WHOLE LOT OF INSTALL ISSUES. PLEASE GET THE CODE HERE:

http://www.adobe.com/products/presenter/

TAKE A LOOK DOWN THE RIGHT SIDE OF THE PAGE AND SEE THE LINK THAT DISCUSSES CURRENT CUSTOMERS DESIRING THE UPDATE. THAT IS A COMPLETE DOWNLOAD OF PRESENTER. JUST HAVE YOUR SERIAL NUMBER HANDY.

TAKE NOTE:

1- ADOBE RECOMMENDS PRESENTER 7.07, ADOBE CONNECT 8.1.2, AND ADOBE CAPTIVATE 5.5 AS THE COMBINATION TRULY DESIGNED TO WORK GREAT TOGETHER

2. THERE IS A TRANSITION FROM ACTIONSCRIPT 2 TO ACTIONSCRIPT 3 IN THESE PRODUCTS AND THAT IS WHY WE RECOMMEND MAKING SURE YOU USE THESE VERSIONS FOR THE VERY BEST EXPERIENCE.

Adobe Connect 8.1.2 is being rolled out throughout August. It was released yesterday for download for on-premise customers and you can download from this location which includes instructions: http://se.adobe.acrobat.com/eightdot1dot2

(It assumes and requires that you have updated your Adobe Connect Server o version 8.1.1 first)

Lilybiri

Legend

Hello,

Thanks for this post and I hope you do not mind adding some tips for present licensed users of eLearning Suite 2.0 or 2.5 (not sure yet if it also applies to users of eLS 1.0): this upgrade is FREE for you. This is the work flow to install a registered 7.0.7 version:

Download the trial version (see link in previous post)
Uninstall the present version of Presenter (you can use the Software uninstall in the Control Panel)
Install the trial. Do not bother to enter your serial number in this phase because it will be marked as invalid.
Rerun the Setup file coming with eLS
Choose only Presenter to be installed, if necessary (was not so for me) enter your serial number
After the install, you will be able to register when opening Presenter.

This worked fine for me. I do use Windows 7 professional and eLS2.5. But it should work as well with Acrobat Suite and eLS 2.0. About eLS 1.0 I'm not sure yet, although RJ Jacquez mentions in his blog that this also shoudl be possible to upgrade for free.

Lilybiri

David J.

Inspiring

Thanks, I followed your workflow.

I am wondering if there is a way to know whether I have Presenter 7.07 has installed?

Thx,

David

A

Anonymous

There is no development plan for Presenter 64-bit. Presenter will only install officially into Windows 64-bit or 32-bit but you must have MS Office 32-bit version. No plans for supporting MS Office 64-bit. Even Microsoft recommends to end-users that the 32-bit version be used unless you have very specific reasons for needing the 64 bit version of Office.

A

Anonymous

Presenter 7 and Powerpoint 2010
CAN INSTALL WITHOUT HASSLE.
READ BELOW.

I HAD the problem as well and was searching the forums here. Well I tried to do a con job on the installer to see what would respond and first try DONE.

I am talking Windows 7, 32Bit, Office 2010.
I havent tested anything else so here goes.

---------
1. Go to Regedit
2. Navigate to the [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\PowerPoint\InstallRoot]
"Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"
3. Export the Key (this key only)
4. Open it in Notepad and EDIT the 14.0 to 12.0 (only change 1 not both)
5. Save the file
6. Merge it into the registry again.
7. Install Presenter 7 smooth as ever.

AND IT WORKS So take note of the change

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\PowerPoint\InstallRoot]
"Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"

becomes

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\PowerPoint\InstallRoot]
"Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"

B

bmutl

Participant

It worked for me! (Office 2010 with winxp 32)

Thank you ktaisia.

T

TCS-Limited

Participating Frequently

Hi paymakr,

I have a solution for you, which works:

With Microsoft Office 2010 installed, remove all versions of Adobe Presenter 7 you have tried so far, restart the system. Install previous version of Microsoft PowerPoint 2003/2007 ONLY INSTALL POWERPOINT not all the additional office products. Insert you Adobe Acrobat 9 Pro Extended CD install Adobe Presenter 7, as a part of the install proceedure Microsoft PowerPoint 2010 will open and state do you want to disable the Add-in due to serious issues, click No. Once Microsoft PowerPoint 2010 opens, close the software.

Goto http://www.adobe.com/support/downloads/product.jsp?product=153&platform=Windows then download the following updates:

7.01

7.02

7.05

7.06

Once updates successfully installed open Adobe Presenter 7, it will automatically run Microsoft PowerPoint 2010 with no issues. Un-install Microsoft PowerPoint 2003/2007.

JOB DONE!

J

jeffagoad

Participant

Does this work if you have the 64-bit version of Office 2010?

Lilybiri

Legend

Hello,

Up till now I couln't get it to work on a 64-bit version of Office 2010 and I presume we will have to wait until the next version of Presenter. There is one blog post, published yesterday, about the installation of Presenter 7 from eLS2 and one about the issues with the activation if installed with the serail number of Acrobat Pro. I asked in a comment about the 64-bit version, but no answer yet. Both posts are very recently published:

Presenter installation via eLS2

Acrobat Pro and Presenter 7

Lilybiri

A

Akusai

Participant

There has now been put a link on the Presenter Homepage ( http://www.adobe.com/products/presenter/ ) to download a installer which will find PowerPoint 2010.

Link is: http://download.adobe.com/pub/adobe/presenter/win/presenter.msi

Regards

A

Anonymous

Hi Dear,

The reason you are unable to install Adobe Presenter 7 with PowerPoint 2010 is because both the Product have the same serial number and the installer provided in this link http://www.adobe.com/products/presenter/?promoid=DJDXB needs a separate serial number in order to install Presenter.

So the Answer is it is not possible to install the Presenter 7 with PowerPoint 2010.

Reason:= This installer will only work if you have purchased the Presenter Separately.

Thanks!

Swetank

Lilybiri

Legend

Hello,

Is this a 64-bit version of Office 2010? Presenter only works with 32-bit version. I had to install Powerpoint 2007 along with Office 2010 64-bit to be able to use Presenter 7.06.

Lilybiri

P

paymakr作成者

Known Participant

Hi,

It is a 32-bit version of office 2010.

Thank you.

サインアップ

ソーシャルログイン

コミュニティへログイン

ソーシャルログイン

ファイルをウイルススキャンする。

このファイルはダウンロードできません