Skip to main content
B
benp6919403
Participant
September 6, 2015
Question

Why can't others open the Captivate 8 zipped .SWF files I send by e-mail?

  • September 6, 2015
  • 1 reply
  • 194 views

Even though their Flash players are updated and they are doing everything properly, they can only see a blank blue screen when they try to open my files.

    This topic has been closed for replies.

    1 reply

    Captiv8r
    Captiv8r
    Legend
    September 6, 2015

    Hi there

    They will first need to UNZIP the entire package.

    Cheers... Rick

    B
    benp6919403Author
    Participant
    September 6, 2015

    Thanks for the reply! They say they are unzipping it properly, but I'll double check on that.

    Captiv8r
    Captiv8r
    Legend
    September 6, 2015

    Yeah, it's definitely worth double-checking. Now that Windows will show a zip file on the left and its contents on the right, many folks think they operate just fine in the operating system and they get confused when things don't work. I had a client just the other day that was experiencing this exact thing. The report was that "suddenly" nobody could view their content. When I asked if IT had implemented a browser change, they said no. Only after seeing first hand what was going wrong was I able to figure out they had been just looking at the zip and double-clicking the HTML file inside and things were screeching to a halt.

    Cheers... Rick

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices