Questions

I beleive I already have the answer, but wanted to confirm that my presenters need to use the Adobe Connect app vs web browser...correct?  I'm seeing that, if they do not, they'll not have video functionality and such unless they are in the app. I'm trying to determine a best practice in providing them instructions ahead of the meeting. Thank you!

We still have the problem with users reaching out to us with the "zoom in problem". We finally got this reproduced, maybe the Adobe staff can sort this out quickly. In my opinion this seems more like an unnessessary feature than a real bug.When the size of the webcam pod is below a certain width, the cam is zooming in. Very frustrating.  Here is a short clip of the reproduced error: https://youtu.be/-LYOTzqnjIE

I tried using my email, and my name for my username, neither works. What do I use as my username?

For ease of deployment to computers/users (without using SCCM), we have been trying to find an easy way to deploy Adobe Connect Desktop App for our staff that need it to attend specific meetings.  We have located the .bat file and .msi on a network share and set up a GPO to deploy.  The issue we are coming across is that the .msi installs, but as it is run as SYSTEM, the app does not show in the standard domain user's context.Anyone come across this and have a workaround?

We found out In android app, sound is badly distorted and not recognizable at all. Also we tested the same devices installed the app version (using apk) to 2.6.8, audio works just fine. adobe connect android app serious audio distortion - YouTube I reported this issue via support menu, and adobe responded that  it will be handled in min 30 days so i posted this here. It's quite urgent matter to us, since our most webinar participants are using android devices.  We tested all our audio devices right after we found this issue and didn't affect the issue.I assume the latest adobe connect app causes this serious audio distortion somehow, and if this is globally happening, Adobe should roll back the android app version in store now. License Purchased: Korea, Republic of / Australia      

Can someone telle me how i can make a difference between a meeting and a webinar?Reason i ask is i need the people that come to the meeting to use Adobe Connect.For the webinar it is ok if people do not want to use Adobe Connect and use their browser.Now i need to go to settings every time and make sure that meeting, webinar and training are all only openened with Adobe Connect. And then reverse it. It would be great if i can ghave my meeting (allways same day same time) set to adobe connect and my webinar (also always same other day and time) to it is ok if u use your browser.Ps i have only 1 host

I have an online class. 2 of my students has the same problem.They use handsfree to connect to the class but their voice echos and I cannot understand why.They switched their handsfrees and also my voice is not on the speaker

Preparing Meeting Room stalls and then doesn't load, tried a few times on 2 different laptops. I can not wait around or expect my participants to sit around with the same issue.. I also have the same issue, and the worst part is that you can't even get direct realtime support from Adobe.. frustrating! Any suggestions?

adobe connect yükledim ama açılmıyor windows ile uyumlu değil diyor windows x86 32 bit kullanıyorum neler yapmalıyım windows 7  proffesional kullanıyorum

Merhaba uzaktan eğitimde bugün  toplantidayken hep connect durduruldu diye geri dönüt aldım ve dersten ayrılmak zorunda kaldim  nedenini öğrenebilir miyim acaba 

Hello - I am having issues with people randomly been booted out of breakout rooms. Are the basic network requirements to ensure stability or what could be causing this?

HOLA COMO ESTAN  SON MUY COSTOSOS PARA MI PERSONA NAMENTABLENTE PERO LES RECOMIENTDO A TODOS QUE LO HUSEN ES MUY BUEN PRODUCTO SEGUIRE BAJANDOLOS EN PRUEBA.SI ME DAN OTRA RECOMENDACION PARA ARQUIRIR LOS ESCUCHO ATENTAMENTE. DIANA TERESA BERROETA

Hi,I would like to sell my virtual classroom that I deliver with Adobe Connect.Is there a system to sell directly to clients who buy with credit card ? Then an automation that sends to the client th identifications codes to enter the class ?Thanks

Hello!Are there any variants to use use Audio/Webcam in HTML5 client with out SSL? Adobe Connect 10.8

Can anyone tell me - is this a new version glitch? I just tried to preview an upcoming event but all the preview links say it isn't visible becuase it hasn't been published???

Hello, I teach at a school where we've been using Adobe Connect while we've been teaching virtually during Covid19.  We recently had issues with people (presumably other students) attempt to enter meeting rooms they're not part of to post infamatory comments.  Is there a way to track the email addresses of users who enter rooms to idenitify who these people may be? Thank you for any help you can provide!  

Hi,everytime we (3 Persons with nearly the same computers) try to share a screen with a resolution > 1920x1080 the program crashes.If we set the resolution to 1920x1080 it doesn´t crash.What can we do so we are able to use the whole screen of our Microsoft Surface Pros (v2019)? Thanks in advanceMichael

Can I change the colour of the dead space around the file I am sharing in a share pod?

So Recently had the update to Adobe Connect 11 and now having real difficulty opening recordings of meetings.  So I have tried my own account , the admin account and the meeting host Account - and at various times I am able to access them but mostly they dont load just hanging on the preparing room screen or getting the error message - "Could not connect to server - relaucnh room" Most of our Staff use Macs and I know the update is mostly for windows but any ideas whats' going on?

unfortunatly I cant download recorded meetings or pdf or something else the error message is You do not have permission to access this item. But I can easily join meetings. How can I solve this problem? 😞

Neither the new 4.2 closed captioning pod nor the old closed captioning pod is working in 11.0. Both share pods state that they are not compatible within the meeting room. Switching back to classic view does the trick, but it would be great if I could use the features of 11.0 for our future webinars. I'm running the meeting in the app, not the browser.

Hi,As you know, There are 2 ways to enter a meeting in Adobe Connect.: HTML Client, and application.My university is currently using Connect to manage classrooms; But a while ago they disabled the HTML Client for all participants, for (as they say) increasing service capacity.But there's a problem; Connect for Android application is not accessible for the blind, and there are over 100 people with visual impairment in our university.Here's the question; is there any way to enable HTML Client for some of the users while It's disabled for other accounts?In other words, can an admin set some exceptions to override settings that have disabled HTML Client for the rooms?

Is there still a way to download survey.swf? I am trying to use a survey in connect and have been refereeing to this: https://www.adobe.com/devnet/adobeconnect/articles/surveyswf.html#!&sa_src=web-messaging it would be great if there is a way to actually downlosd the .swf 

Will Adobe Connect work behind the great chinese firewall?Can colleagues in China attend an Adobe Connect webinar?

I have the following issue trying to enter my own meeting room as a trainer:  The user limit for this user has been exceeded Please help