Questions

When teacher share his screen, in my application show me the green screen. while in the browser, it opens without any problems.

Although the recording feature is private, it can be viewed by anyone who has the recording link. When I make the link private again, it asks username and password this time. Is anyone else experiencing this situation?

Looking to see if anyone knows how to preset sound levels within music downloads.  The music comes in really loud and I want not to have to say to participants to adjust their sound levels?  Thanks.

Hi all, I get the error message "There was an error converting you file" when I try to upload a PPTX file to Adobe Connect while on a Mac. I have saved the version as a ppt and still get the same error. If I send the file to another person they are able to upload the file from a windows computer. After looking at old blogs and following their instructions I have come to a dead end as to why I cant upload a file and others can upload the same file. Appreciate any more recent guidance to this error. Thanks in advance.Tanya 

Thanks to help from Jorma is was able to set my PPTX in continous loop, and change the amount of seconds a slide was shown see how do i let a pptx presentation run on its ownThere is only one issue left. What are the best settings. I find that to let it run, i need to press the sync button, but then the participants may choose (inadvertently) to stop the presentation from running in the loop.What are the correct settings, so that a participant only sees the slides (no side bar etc) and the loop is running?Your answer is very much appreciated

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We are having an issue where the iPad app is autopaying embedded videos even when the main presenter has stopped the video. It only seem to happen when using the standard view (classic does not have this issue) and happens inconsistently. The only way we seem to stop is to quickly unsync and resink the presentation.  The file is a zipped Presenter file and we have shut off all auto play options and preloading of content. Has anyone had this issue and is there a fix for it. 

when I log in to connect for a live chat on my mobile, the phone automatically goes to landscape mode and when I text I can't see what I'm texting can anyone tell me if there is any way to change the view as I can't find one.?  

Hi! I've already managed subscription from 1 host to 2 hosts, but i can't see anything on my profile, only 1 host...what can I do now? I have to use 2 host for 2 rooms simultaneously. 

Hallo! Ich habe Adobe Connect auf meinem Android-Tablet installiert. Das Lautsprecher-Symbol erscheint aber nicht. Weiß hier jemand weiter?

你好请问在电脑win7上安装64位的脱机Adobe connect程序安装包下载成功后，在谷歌浏览器上弹出打开的Adobe connect的窗口是空白页是怎么回事，已经反复下载flashplayer，并设置允许使用。有什么好的解决办法？非常感谢

I'm in a training session with my employer, using Adobe Connect.  I can hear them through my headset, but they can't hear me when I speak.I am using a Plantronics headset. I have looked at all the areas on my laptop, Settings, and in AC, to see that my headset is enabled properly. Please advise why it may not be working. Thanks!

I'm trying to download a free 30 days trial of Adobe connect learning, but getting an error 403 message.Any thoughts?

What is Message When open Adobe Connect from Url Link But I was able to access it normally.I just want to know What does this message mean? Why? Thank You

i'm installing CS 4, and when it asks me which ones to install, premiere and after effects are 'greyd out' and i cant select them to install. what am I doing wrong?thank youwith respect,Craig

I use a Mac.If I try to share my screen with HTML browser, it says I must (still) use the Desktop App. Questions:1) Will be possible in the next future to share screen with HTML browser?2) When I switch between Classic version and App version they are exactly the same: it always load the App. Will always be possible to use the App in the future? Or everything will move to HTML? Tks!

I thought I remember a word cloud app but am not seeing it anymore. Is there still one available?

This is a very basic tool, and googling around I have seen that a lot of people agree that the possibility of speeding up recordings is essential. This may not be strictly necessary for meetings, but a lot of people use Connect for school/university, and being able to speed up recordings would be a huge plus. https://community.adobe.com/t5/connect/increase-playback-speed/m-p/10009770?page=1https://community.adobe.com/t5/connect/speed-up/m-p/11070190?page=1https://www.reddit.com/r/WGU/comments/7mkc1y/adobe_connect_speed_up_videos_of_cohorts/https://www.connectusers.com/forums/viewtopic.php?id=25251

Right and left keyboard keys no longer advance slidesCamera - cannot select a different camera before starting.  you can afterCamera - OBS and Wirecast are no longer detected.If screen share mini control panel is enabled, it shows up as a black bar for other hosts and participants.Document share browsing defaults to .jpg instead of all files.Clicking on Manage Meeting Information takes you to a "Not Authorized" page even if you are the host.If you have two people on cameras and mics, if you close one camera, it will cause their sound to stop even tho their mic icon will still indicate that they are still speaking.  They have to re-enter room to fix issue

I beleive I already have the answer, but wanted to confirm that my presenters need to use the Adobe Connect app vs web browser...correct?  I'm seeing that, if they do not, they'll not have video functionality and such unless they are in the app. I'm trying to determine a best practice in providing them instructions ahead of the meeting. Thank you!

We still have the problem with users reaching out to us with the "zoom in problem". We finally got this reproduced, maybe the Adobe staff can sort this out quickly. In my opinion this seems more like an unnessessary feature than a real bug.When the size of the webcam pod is below a certain width, the cam is zooming in. Very frustrating.  Here is a short clip of the reproduced error: https://youtu.be/-LYOTzqnjIE

I tried using my email, and my name for my username, neither works. What do I use as my username?

For ease of deployment to computers/users (without using SCCM), we have been trying to find an easy way to deploy Adobe Connect Desktop App for our staff that need it to attend specific meetings.  We have located the .bat file and .msi on a network share and set up a GPO to deploy.  The issue we are coming across is that the .msi installs, but as it is run as SYSTEM, the app does not show in the standard domain user's context.Anyone come across this and have a workaround?

We found out In android app, sound is badly distorted and not recognizable at all. Also we tested the same devices installed the app version (using apk) to 2.6.8, audio works just fine. adobe connect android app serious audio distortion - YouTube I reported this issue via support menu, and adobe responded that  it will be handled in min 30 days so i posted this here. It's quite urgent matter to us, since our most webinar participants are using android devices.  We tested all our audio devices right after we found this issue and didn't affect the issue.I assume the latest adobe connect app causes this serious audio distortion somehow, and if this is globally happening, Adobe should roll back the android app version in store now. License Purchased: Korea, Republic of / Australia      

Can someone telle me how i can make a difference between a meeting and a webinar?Reason i ask is i need the people that come to the meeting to use Adobe Connect.For the webinar it is ok if people do not want to use Adobe Connect and use their browser.Now i need to go to settings every time and make sure that meeting, webinar and training are all only openened with Adobe Connect. And then reverse it. It would be great if i can ghave my meeting (allways same day same time) set to adobe connect and my webinar (also always same other day and time) to it is ok if u use your browser.Ps i have only 1 host