Questions

Hello, my minor daughter ANNA FEDOROVA took my debit card and registered your trial version on your website, forgot to cancel the subscription and NARYSHKINA LIUBOV withdrew money from me in the amount of 64 euros 55 cents. Please cancel the subscription and return the funds to my debit card number [Personal information removed by moderator.]Sincerely, LIUBOV NARYSHKINA, ANNA Fedorova's mother

Buenas tuve que crearme otra cuenta, pero resulta que formatie la PC y necesito recuperar la cuenta donde yo pago mensualmente... crei que era esta pero aparentemente no. Hay posibilidad de saber cual es, mediante el numero de tarjeta con la que pago?

I would like to replace Lightroom with the Adobe 3D program. I never use Lightroom but am greatly missing the 3D option in my Photoshop CC.

Hello, I started the free trial, and days later i see 20$ missing from my card, so i'm like whats going on, then i check to see that its from adobe. So im like what the hell? and so on then i realize that i did the free trial, I honestly forgot it charged u once its over, Im looking for a refund. I havent used the PAID VERSION yet, Ive only been using trail. Id like a refund i cancelled the subscription, Does it automatically send u a refund via business days? - Marquis 

Where to add the company-name to the account regarding the invoice

Every time I log in it appears I am in trial mode.  I have been paying for a subscription for months with no problem.  I tried to restore purchase and I get the following error.  I tried to subscribe again and I get another message saying I already have a subscription.  See picture.  Please help.   

您好，我于2022年6月份下载苹果版PS express软件试用，然后与昨日2022年10月9日发现已经与2022年6月27日自动扣除168元RMB款项，可能是使用时不小心误点了哪个地方导致购买收费服务。可以申请退款吗？谢谢。

Hi,I just installed Acrobat 2017 from a DVD on my PC and have to run my purchased software as a trial version because it is impossible to register it.It might be chic that one doesn't have to read and type the serial number anymore, but if you depend on the scan, you should first have a scanner for it (I don't have one on my PC) and second, it would be nice if there were any instructions. The registration process as such doesn't even ask for the barcode scan but for the serial number  which I am forbidden to know as it seems. I can find  a manual neither on Adobe's website neither in the DVD package. There are some instructions on how to log in, but not a word about how to put the scan into the game. Why the hell is the serial number no longer on the package? There is a number under the barcode, but it doesn't have enough cyphers.To make matters worse, I installed the program just before midnight; now it's half past twelve and one test day is already gone! Who thinks up somet

Why can't i add my debit card to subscribe? i'm from Nigeria.  and what other payment method can i use  

Hello, I have claimed Adobe 3D for teachers and students license. Hovewer, my license has been added to personal license. I would like to transfer it to team account. I also found that I should contact sales team in order to do so, but  I have been unable to find any way to do so.   What can I do to transfer the license, or whom shall I contact to help me out with the issue ? Thanks

Bonjour à vous,    Je trouve ça complètement stupide qu'à chaque fois qu'on veut effectuer une action, nous devons passer par le support Adobe Support. J'aimerais supprimer MES infromations de carte de crédit qui se retrouve sur le compte Adobe, mais je n'ai pas l'autorisation de supprimer MES informations. Le fait que je devais passer par le support en ligne pour annuler  un abonnement, ça peut passer, mais le fait qu'il n'y a aucune possibilité de supprimer les infromations bancaires par nous même est complètement ridicule et ILLÉGAL. J'ai utiliser ma carte de crédit personnelle uniquement pour créer un compte et mainteant j'utilise une carte de crédit de la compganie, mais la journée que la compagnie stop sont paiement, c'est MA carte de crédit personnelle qui sera débiter et tout ça parce que je ne peux pas la supprimer. C'est MA carte de crédit !!! Pourquoi devoir être garant de la compagnie ? Ce sont mes infroamtions laisser nos DONNÉES PERSONNELLES en dehors de ça

I got charged full price (£50) for a student plan that I have proven multiple times. I have been using Adobe for almost 4 years without issue. Products are great but would really appreciate a refund of the £50 and a correct charge for the student plan. Thank you

Hi, I have been waiting to sign back up for Photoshop and Lightroom and for the last 4 days when I've checked its been showing it's £9.98 a month. I haven't had any money so I waited until I got paid today and now it's showing that it's £19.98 a month. Does anyone know if it was a special deal, as I used to have a subscription and only paid £9.98. At the moment I am really struggling with money but need Photoshop to be able to use ICC profiles for sublimation printing. Can anyone confirm this was the price and why it's gone up on a random Friday?  Thanks Becky 

Hi Adobe Community, I am wondering if anyone can help me or has experienced the same issue.I created an adobe account 2 years ago with my gmail acount (at this time I was living in SA) now I have moved over to the UK back home to study and want to get the Adobe Student pricing deal because I need adobe products for my studies... However it says it is unavailable in SA but I am not in SA anymore and even if I change the region, when it gets to the last payment step it says Error not avaiable in your country or find a reseller is SA PLEASE HELP

I wan't to speak to someone in person about the money I paid. I did an anulation. When do I get my money back. The website turns in loops....Tanks.

Bonjour Pour un abonnement TOUT CREATIVE 100 Go, la facture mensuelle passe de 29.99 € à 62.47 € par mois !Personne ne m'a prévenue avant le prélèvement !!!! Pourquoi une telle augmentation ?????Je peux passer à une formule moins chère en enlevant ce que je n'utilise pas mais du coup je perds Indesign que j'utilise !!!Je veux pouvoir avoir Photoshop et Indesign, est-ce possible ??? Les autres applications fournies sont inutiles pour moi.Si vous avez des solutions ....Evidemment, pas de mail de contact pour joindre ADOBE. Pour prélever ils sont forts, pour le service client, on peut repasser ! Merci à tousClémence HENRY 

I wanted to get a free trial, they charged me from the first day and now I al locked! I can't cancel my subsciption without paying a huge fee.    I am so disappointed with Adobe... honestly, taking money from individual users like this is such low standards... I would expect this from random internet aplications that need each penny in their pocket, willing to scam people. But a multibilion dollar company?!   Not to mention that is impossible to get in contact! Every single contact link send to a [moderator deleted expletive] "solution" link. Click in 'talk to real people', and we are sent to a library. This is a joke. Click in the big blue button 'contact us', and nothing happens.        

What a nightmare adobe has become. We have subscribed for years and they suddenly decide that my creative clound and Adobe DC subscriptions have to have seperate log ins - except they didn't tell me - they just did it.   Now, after 15 years, they have decided that my subscription has not auto renewed - again no warning just can't access the products.   So go online - but their chat bot can't put me thorugh to anyone because there is not an active account. ARGGGGGH! You can't just administer a company this badly by accident - they must be trying really hard to [moderator: expletive deleted] it up - and congratulations Adobe - you have succeeded.   Now - where are the alternatives........I'm going to find a company that give a [moderator: expletive deleted] about my business

Latest Windows 11 update causes Adobe error in thinking my PC is new and third activation!   I cannot activate my valid and current CC Photrography Plan as Adobe thinks my PC is a new PC after Windows 11 update.Win11 updates are required by operating system for safety and security and cannot/should not be delayed.This is clearly an Adobe bug as the PC has had no hardware updates or changes at all?   Only system and software updates.I cannot use my paid for CC plan.  Can someone please help ASAP as I have deadlines?

Buongiorno, in data 30.09 ho acquistato tramite abbonamento come studente l'accesso atutte le APP di adobe al prezzo agevolato di €. 19,83/mese con pagamento tramite carta di credito (andato a buon fine); ho avuto accesso a tutte le APP in modo particolare utilizzo photophop, lightroom, premiere, ecc ma dopo 7 giorni non funzionano più; all'interno di Adobe Creative è indicato che ho accesso a solo 9 APP che tra l'altro non utilizzo nessuna. A questo punto vorrei annullare il mio piano ma nella pagina Piani all'interno del mio account non viene indicato nessun piano ma solamnete il riepilogo delle APP che posso utilizzare....qualcuno sa indicarmi come fare?Tra l'altro non ho accesso all'help o a mail per comunicare questo disservizioGrazie a tuttiAlice 

Hi guys,   I have plan bought since  Subscribed since Jan 26, 2019 I want to cancel it and  it says that it's early cancellation, and I have to pay extra 30+ USD to cancel.   The question is very simple - <Profanity removed>? What year annual commitment going to end 2048?   And another one - Isn't this a robbery?   Cancelling plan anyway and dear Adobe - congratulations, you just lost customer .   Good luck with making free money with no added value and I wish one day you lost other you customers. Comparable products are here already.   So long, and thanks for all the fish.

forgot to cancel the free premium subscription. Yesterday, money was withdrawn in the evening for a year's subscription. can I somehow cancel them and return the money?

It says that my plan has ended, but nothing happens when I update the payment info. I really need to get my account going again.