Questions

Ho appena fatto l' abbonamento per 2.000 crediti e dopo cinque immagini mi ha detto che il credito giornaliero è già terminato [PII removed by Mod]

Porque se perdem os créditos com a alteração de plano?Tinha 143 créditos e perdi todos.Preferia ter mantido os créditos a receber o reembolso.

Google denied my refund request and I am now left no choice but to contact Adobe. I was charged for an annual subscription at around March 13, 2026 9pm GMT+8 and I processed a refund on google at March 14, 2 am. Please help. This was from Adobe PS Express and it was a yearly subscription. I only intended to try the 7 day trial but I forgot about it and now I got charged for it and google wont let me refund. Please help, it’s a large amount.My ShopeePay was charged an amount of PHP 2,800

Hola a todos, quería consultar si a alguien le pasó esto y sabe cómo solucionarlo: no puedo suscribirme al plan Creative Cloud para Estudiantes porque la página directamente no procesa los pagos. Ya probé con múltiples tarjetas de crédito y débito, y mis bancos me confirman que no registran ningún intento de cobro ni rechazo, por lo que el problema parece ser de la pasarela de Adobe. Como estudiante de Diseño Industrial necesito los programas con urgencia para unas entregas. ¿Alguno tuvo este mismo error hace poco y logró encontrarle la vuelta o sabe de alguna alternativa para poder efectuar el pago?

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.

I typically manage my subscriptions through my Apple account’s subscription page. As the Adobe subscriptions did not appear there, I inadvertently overlooked them and therefore did not cancel in time. More broadly, I find the current pricing and subscription structure problematic. Encouraging annual subscriptions combined with early cancellation fees is not only uncommon, but also not sufficiently transparent at the point of subscription. This creates unnecessary friction and frustration rather than genuine customer retention. In my view, practices that rely on non-obvious terms to retain customers may work once, but they do not build long-term trust. In many jurisdictions in Europe, such structures would likely face stricter scrutiny under consumer protection rules. In Singapore, it appears that online subscription practices are less tightly regulated, which makes clarity and accessibility even more important. It is also concerning that it is difficult to locate a clear customer servi

Creative Cloud doesn't see my plan. When I open it in the browser, it prompts me to switch from Creative Cloud Pro to Creative Cloud Pro because it can't see or read my plan. Basically, it's glitchy.I cleared the cache, reinstalled apps, the browser, and Creative Cloud itself. I don't have ad blockers or a VPN. Nothing changed, neither the provider nor the settings. Everything works fine except for your app, and I can't open it on another device, I need it on this computer.Can anyone help? Operators just close chats or just ignore me.

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

Hi teamI have a subscription I am paying for that I can not cancel, it is linked to an old work email address: jill.johansen@storageking.com.au which I resigned from June 2024, and they have since closed this email account. I don’t remember my password to log into my adobe account and cant change the password, as it only emails to this inactive email address.I have found no other way to cancel the subscription as you have to log into the adobe account to chat, to which I can not. And now am stuck paying $31.99 AUD for something I no longer need. (I only just found I was paying this monthly in my account statements lol)Thanks for the help in advace!

how long would it take to get a after effects or creative cloud refund back cause i did a 7 day free trial to test it out it was good but i didnt want to constantly pay for it so i canceled it but how long until i get my "refund"

I started a 7-day trial and was charged $21.96 but canceled the subscription before the 14-day mark. How do I contact Adobe for a refund?

Cancelei o teste gratuito no prazo e está a ser debitado cobrança em minha conta. Gostaria que fosse resolvido 

Por error no cancele en el momento la suscripción gratis de Adobe y ahora se me hizo el cargo de $686.00 pesos de la suscripción anual y deseo el rembolso ya que no utilizaré más este producto

I have moved countries. I want to change the location; and after my current plan ends, I want to check out the local prices. Cant find an email address to contact adobe support. What to do? Thanks

Deseo mi dinero de vuelta y no hay canales de servicio al cliente.

I did not realize that my free trial had ended and was converted into a paid subscription today.I noticed the debit card charge 15 minutes ago.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Fiz uma compra juntamente com atendete da Adobe pelo site, o mesmo me intruiu de forma errada, a modalidade que precisava seria cobrança anual com pagamento unico, ele fez cobrança anual com cobranças mensal. Pedi para alterar a modalidade, me disseram que eu teria que fazer uma nova compra, então outro atendente me ajudou e fiz a nova compra que deu certo. Porém o reembolso do valor de R$2959,00 cobrados, eles devolveram apenas R$169,00 e nãoq uerem devolver o restante. Todas as vezes que entro em contato dizem que será devolvido, para aguardar 2 a 5 dias, isso já tem tempo e não devolvem. Vejo como uma fraude financeira uma empresa do porte da Adobe operar dessa forma e com total desrrespeito ao cidadão. Esse foi o ID do registro aberto junto a Adobe ADB-46385560-J2D1.

I can't locate the Adobe account I have been charged for that I never signed up for/subscribed to. And, the Adobe customer service phone number hangs up every time it says to stay on them line to wait for a customer service rep. 

I have cancelled my membership but continued to be charged. no email to contact to chat no response to any email and I need to be reimbursed this is unfair what to do (email removed by moderator)

2 adet pro satın aldım fiyat 22.002,41 TL olarak bankaya yönlendirildi  ve bu para kesildi . Yeniden banka hesabımdan 26.402,89 TL para çekmeye çalışıyor, konu hakkında desteklerini beklerim.

Hello,I need some help please! I am reaching out regarding my Acrobat Pro plan, which I have been attempting to cancel for the past month. Unfortunately, I have been unable to access the cancellation page despite trying multiple times and using different devices. The page simply wouldn’t load, preventing me from completing the cancellation process.I have attached a screenshot as evidence of this ongoing issue. Despite my repeated efforts, I was charged for the plan last month. This situation has left me feeling as though I’m being forced into keeping the plan, which does not seem appropriate or fair.I kindly ask that you cancel my Acrobat Pro plan as soon as possible and issue a refund for last month’s charge. I would greatly appreciate your support in resolving this matter promptly, as I’ve made numerous attempts already without success. I look forward to your response and a resolution.ThanksAmit

I want to get a refund for my 75 flyers I just received. The logo is in the headline I can’t use the flyers and the logo was in the correct places when I order them. I have seen before the app has put my logo in the headline. If I can get my flyers again that would be great.

Hello Adobe Support, I woke up and noticed a £4.98 charge on bank account from Adobe, which caught me by surprise. So I checked my Adobe account as I was sure I hadn’t signed up for any subscriptions at all. I then realised there was an active subscription which I do not recollect signing up. I instantly cancelled it, and since I wasn’t using it, or planned on using it, I would like to get a full refund for this.  Thank You,Regards.

Adobe was having some issue on processing the card we had previously uploaded, after several tries we managed to upload a new card. However, on the due date the payment was never deducted and we continue to get a billing issue. Uncertain how to resolve this, please advise on the way forward.

BonjourJ’ai pris un abonnement essai à Firefly pour 11.08 mensuel en juillet 2026.Hélas le 1er prélèvement a été bloqué car ma carte bleue Nickel s’est retrouvée en débit suite à 3 fraudes.Je viens de signaler à Nickel cette fraude. Mais je n’ai pas d’autre moyen de paiement. Et je ne veux plus alimenter mon compte tant que je n’ai pas de garantie qu’il n’y aura pas d’autre fraude. Et j’ai bloqué ma carte.J’ai donc dû résilier mon abonnement Adobe, car j’ai 29 euros de frais lorsqu’un prélèvement est refusé.C’est indépendant de ma satisfaction sur le service Firefly, car j’ai à peine pu le tester, en dehors des 5 essais gratuits pas jour.=> Question :Puisque le service a été suspendu dès le rejet de mon prélèvement, suis-je encore redevable du paiement du mois de juillet ? Je ne voudrais pas encore avoir à faire face à des frais de ma banque… D’avance merci[Moved to Account, Payment, & Plan by a moderator］