Questions

Subject: Unable to Complete Adobe Subscription Payment Through PhonePe UPI Dear Support Team, I am trying to purchase an Adobe subscription, but I am unable to complete the payment because I am not receiving any payment request in my PhonePe UPI app. The payment amount displayed on the Adobe checkout page is ₹1,357.00. After selecting the UPI payment option, the Adobe payment page displays a message asking me to open my UPI app and confirm the payment. The page also shows “Waiting for confirmation” and a countdown timer. However, when I manually open PhonePe, no payment request or notification appears. I have checked the app, but I am still unable to find any pending payment request to approve. As a result, Adobe continues waiting for payment confirmation, and I cannot complete my subscription purchase. Issue details: - Service: Adobe subscription- Payment amount: ₹1,357.00- Payment method: UPI- UPI app: PhonePe- Problem: No payment request is appearing in PhonePe.- Error or status dis

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.

My question is pretty straightforward. 

Greetings, I've been trying to purchase the adobe creative cloud subscription for students so i can proceed with my college lectures. However, everytime i try to purchase the subscription i get an error. Please take into consideration that:• Credit is the only payment option available to me, no debit or paypal.• I tried 3 different credit cards from different banks, none of them worked.• i tried using VPN• I contacted the banks, they all said the issue is on adobe's end. •I contacted support several times and they did NOT help, they tried to complete the payment on their end and sending me a quote. Didn't work. Told me to try again later. Didn't work. One said that there is a fraud alert on the card. Banks said no issues. One agent got me in contact with a special IT agent and this agent immediately said "i can't solve your problem" and left the live chat right away with no explanation. One agent told me that they can try to contact my bank (unfortunately i misread it as

Sorry if this isn’t the right community to ask, but I haven’t been able to find a clear answer anywhere. For many years, I’ve had access to an NGO license through TechSoup, similar to student licenses, and as far as I know, I’m still eligible for it. Previously, I’ve had no issues using my credit cards to pay for Adobe Creative Cloud. However, now none of my four credit cards are accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues with the cards. I did manage to complete a payment via PayPal, but I would prefer to pay directly with my Visa or Mastercard. One thing I find unusual is that when entering my card details, I’m not asked for the CVC code—only the cardholder’s name, card number, and expiration date. I’ve already contacted Adobe support, but unfortunately we had difficulty understanding each other due to the supports heavy accent and poor English skills, and the chatbot hasn’t been helpful as it just repea

I am been charged twice for my adobe subscription since September 2026. I was charged 8th and 11th Sept and October 8th and 12th October. I need refund and cancellation of one account.

My free trial for AI Assistant Plus also included a free trial for Adobe Pro for some reason and unknowingly I only got to cancel the free trial for AI Assistant Plus before it changed to a paid subscription. I noticed that I was charged this morning and cancelled the Adobe Pro subscription shortly after. Will I be able to recieve a full refund?

Can someone explain what exactly happens if your subscription gets suspended? Do you have to pay any fees or the rest of the remaining bill?

Ich möchte Firefly beenden, es ärgert mich dass es in jedem Meeting dabei ist.

Last month I paid for a year’s subscription to Illustrator. I have proof of the card charge and I have been using the Illustrator app consistently since then. Today a notification popped up asking me to start a free trial or buy a subscription. I now cannot access the app without selecting one of these options. I tried customer support but they said there is no account matching my email or card info. I have tried logging out and back in, updating the app, and re-entering my card but nothing has worked. Any insight would be so appreciated!!

I canceled my Adobe subscription before the 7 days and I still got charged

I want a refund to my credit card

Hi, I have cancelled my plan on the adobe subscription well before the deadline. However,  I received an email that the payment failed wherein they are charging me to my account despite the deletion of the subscription. I will provide the screenshots of it through the email which I would assume that it was already a sign of cancellation of adobe subscription as well as the recent email on the payment failed.The first picture stated that they have processed my cancellation for Adobe. However, I have received today through email that there is a billing issue on my account despite the fact that I have cancelled the subscription for about a week ago. Thank you  

Hi! I just got this email from mail@email.adobe.com, and I'm not sure if it's a scam. Anyone have any input? I have NOT clicked the link in the body of the email.

I have a mental disease called Alzyerms disease and need telephone assistance. please call me at 613-834-2635 Earle Rheaume earleb@bell.net 

I would like to cancel my 7-day subscription. The 7-day trial period has ended, and I am trying to cancel my subscription, but I am being asked to pay a cancellation fee.I do not wish to continue with the subscription, and I do not want any money to be charged to my card. Could you please help me cancel my subscription without any additional charges?If you are unable to assist me, could you please provide me with an email address or contact details for someone who can help me cancel it?

Hi everyone,My Adobe Creative Cloud annual plan (paid monthly) renewed on July 13, 2026. When I try to cancel, Adobe shows an early cancellation fee of ₹8,339.65.I have a few questions:Is there any way to cancel without paying this fee? If I change my payment card or remove my current card, will that avoid the cancellation fee? Has anyone successfully had the fee waived by contacting Adobe Support?I'd appreciate any advice or experiences. Thank you!

I signed up to the adobe pro trial and forgot to cancel it. I literally never use it. I saw the charge today and was reminded to cancel it. I come on to the site to attempt to cancel and am told I'll be charged almost 60 quid for an 'early cancellation' even though it's a monthly subscription!! How is this legal? It's a monthly subscription and it's really not clear that there will be extortionate charges if you want to then cancel the product (that you've never even used).I'm completely appalled and will never use this product again. Has anyone else experienced this?! Is there any way to stop the money coming out of my account? I really can't affort it... 

I have paid for adobe over a year and want to cancel as my University provides it for us. Its saying it is £181 to cancel which doesn’t make sense as i paid for the year i agreed How do i solve this

Hi there,   I'm just writing this post to alert other people that might be researching to get the Student Plan that provides access to all apps. Not writing this to provoke any bad feelings; just hoping that if someone googles the plan this discussion will come up so they will be aware of the fine print.    ***    Adobe advertises this as an amazing discount to students that gives them access to all the apps for just $20 a month. And that is a great deal! Until you realize what is actually going on.    In my case, I have never used Adobe. I was considering using Photoshop for some light photo editing that I wanted to experiment with. I went on to just purchase a Photoshop plan, but as I was looking they advertised that if I was a student I could try ALL the apps for just $19.99. The Photoshop was $19.99 a month VS all the apps for $19.99 a month. I thought, well hey isn't that cool. I'll probably only ever use Photoshop but it would be fun to maybe gi

cancel my free trial 

Hi everyone,I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.I’m a student and I really can’t afford that right now. I don’t use the apps anymore.Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?Thank you so much for any help 🙏

Hello,  I putchased a standard Acrobat Standard Membership found that this did not allow me to do what i needed so then purchased a Acrobat Pro Membership thinking that this would cancel my subscription to standard which it did not. I've noticed I'm now essentially being double charged each month.  I no longer have a need for either product and would like to cancel but am being told I need to pay a cancellation fee if I cancel before one year. Given this I would be happy to continue with the Acrobat Pro Membership but cant believe this would mean I have to pay a cancelation fee on the Acrobat Standard Membership!  I would like to be able to speak with a customer services representative to find a solution here otherwise I will just cancel both subscriptions and I can't say I would be inclined to use Adobe products again.  Does anyone have any advice? Thank you!

Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo. 

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett