Questions

I wanted one month of adobe Illustrator and InDesign. Apparently I am on the hook for a year contract. I am paying about $50 a month I do not have and cannot afford $200+ cancellation fee. I know there is a class action lawsuit going on again since march, but I am 2 months away from literally filing for bankruptcy. How can I get out of this?

I desperately need to speak with an agent to transfer my account without cancellation fees due to my relocation.

Hi everyone! Could someone please help? Why can't I cancel my monthly Adobe subscription? It's time to cancel, but why is it charging a termination fee? I can't believe they designed the system this way.

Where can I go to cancel the subscription for Adobe I didn't sign up for it 

Design a modern and user-friendly Qibla Finder interface that helps Muslims easily find the direction of the Kaaba. Focus on a clean layout, an interactive compass, clear location permissions, accurate direction guidance, mobile responsiveness, and a simple, accessible user experience. Use a minimal Islamic-inspired design with elegant colors, intuitive navigation, and a responsive layout.

Hi,I have the annual subscription with monthly payment. (I pay 36,59 euros)On the 18 of March 2026 it expires one year, in that date i continue to pay that amount with the same subscription?So i have another annual subscription with monthly payment till 2027? Thankssorry for my english

I downgraded my Adobe subscription because I no longer use much of the apps, however, I noticed I was billed with the amount of my previous subscription even though i was refunded?! I checked the Ai assistant and it showed me this..Then i checked my bank account and i was billed extra 3,376.63 on the same day? Please help me i cannot find where to file a ticket? 😭 

Hi everyone,I need help resetting my license activation. A year ago, I purchased an Adobe Acrobat license, activated it on my PC, and it had been working perfectly until yesterday.My motherboard suddenly failed, forcing me to replace it. Because of this hardware change, I had to format my drive and reinstall Windows. Both Windows and Microsoft Office reactivated without any issues, but I am unable to validate my Adobe Acrobat license.When I try to use it, the system doesn't allow me to validate the activation. I have already tried to remotely deactivate the license from my old device via my Adobe account dashboard, but the system is not allowing me to do so (likely because the old hardware profile is now inaccessible).Could someone please guide me on how to get this license reset or unlinked from the broken motherboard?Thank you in advance!

Hallo liebes Adobe-Team, ich hatte am 24. Oktober 2022 das Testabo begonnen und versehentlich vergessen zu kündigen.Folglich wurden mir 55 Euro berrechnet, was ich aber hingenommen habe.Als ich dann heute fristgerecht kündigen wollte, stellte ich allerdings schockiert fest dass es automatisch zu einem Jahresabo verlängert wurde. Somit sollte ich im Fall einer Kündigung eine Ausgleichszahlung in Höhe von 106 Euro bezahlen.Da ich Studentin bin wollte ich ohnehin das Abo über meine Hochschule abschließen und habe darauf hin den Support kontaktiert. Dort wurde mir zugesichert, dass mein privates Abo kostenfrei gekündigt wird sofern ich das Abo über meine Hochschule abschließe. Ich sollte mich jedoch melden, sobald ich es über die Hochschule abgeschlossen habe. Also schnell über die Hochschule gebucht ...Nachdem ich mit dem Support erneut Kontakt aufnehmen wollte, musste ich feststellen, dass dieser seit 20 Minuten nicht mehr erreichbar ist.Daher möchte ich hier meinen Kündigungs-/Wech

A few weeks ago I wanted to convert pdf bank statements to csv, and downloaded some stuff from Adobe to do this. Nothing worked satisfactorily, so, when I saw that was the case I cancelled everythng I downloaded within a couple of days to avoid any charges. However, I’m getting notifications that my Credit Card number is incorrect and I cannot contact Adobe anymore. The charge refers to Acrobat Pro of which I’ve had in varioue iterations for more than 20 years. I bought that when I could and it works just fine. So, I’m resisting updating my CC details as I’m not keen on adding any charges for my Adobe stuff, including Acrobat Pro. I’m not aware that my current Acrobat has been updated - Version 10.1.16.13 and there doesn’t seem to have been any attempt to update it. I’ve written to Adobe about this when I could expaling all the above but had no response.  Any suggestions would be appreciated. Thanks, Grant

If i started my 7 day free trial on the 8th and its written it’ll end on the 15th does it mean it end right on the 15th immediately or??

Cancel my subscription and get a full refund  

Recebi um e-mail oficial de vocês (mail@mail.adobe.com) convidando para uma pesquisa de satisfação (Adobe Customer Research). No entanto, o e-mail promete o sorteio de vales-presente da marca Submarino.Gostaria de avisar que o e-commerce Submarino encerrou definitivamente todas as suas atividades em julho de 2024, quando o grupo Americanas descontinuou o site e o aplicativo.Como a marca não existe mais no mercado brasileiro, essa promessa de prêmio está gerando muita desconfiança nos usuários, fazendo com que o e-mail legítimo de vocês pareça um golpe de phishing. É importante que a equipe de marketing ou a agência parceira atualize esse modelo de e-mail antigo para evitar problemas de comunicação e segurança.Obrigado(a)!

I canceled my plan the day before the free plan trial. But I still charged??    

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.I noticed the credit card charge on February 15.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Due to the Lunar New Year holiday, I was unable to contact customer support earlier.Could you please let me know when customer support for the Asia region will be available to assist with this request?

Hi, is there an email address where I can contact Adobe directly? I’m assisting someone who received an SOA for $10 USD, but they’re unsure if they have an account. We’d like to check with Adobe directly to see if we can cancel it.

the window opening after confirming the account and trying to cancel my free trial, it stays like this and cannot continue with the process. 

I have been going round in circles trying to contact Billing.Is there not a simple email address or ticket system so that I can contact them?

I just purchased Adobe Firefly Pro Plus, but I want to cancel the payment and request a refund. I need to cancel because I plan to buy a different product. I'm requesting a full cancellation and refund, including this month's plan.

I signed up for a two week trial for Adobe Photoshop and after a few days cancelled my free trial. Apple says my subscription is cancelled yet I’m still being charged.

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

I am submitting this message as I am not getting the required support by contacting support by chat. It seems that the agents are more interested in closing the tickets rather than actually understanding the resolving the issue (ref: ADB-47513970-N7B0). I signed-up for Lightroom plan (7 day trial) on 03.10.2026.And, after testing out for a couple of days, I bought the 12-month plan (from a trusted seller) and applied the code to my Adobe account on 06.10.2026. I clearly remember that when I applied the code, it extended the “expiry date” for my Lightroom subscription by 12 months so the voucher was applied correctly to my Adobe account. However, I have not been able to use my Adobe Lightroom subscription for last few days (after the trial period). So, I am stuck with not being able to use the product despite purchasing the subscription. Therefore, it seems that my account is stuck under “trial” mode for some reason. When I access the Plans page under Adobe account, I get the message un