Questions

My download is still not arrived after a 16 hour wait. Not happy might ask for refund. Nev going to use Adobe again. 

Hello there,I am from Germany. I have subscribed for AI Assistant for Acrobat. I wanted to try the 7-day free trail version but somehow I missed it. I have already paid one months subscription. Now, I want to cancel the subscription but It shows I have to pay 32.92 euros. As I am a student, It’s really tough fpr me to pay that amount. Can I get some waiver or something like that?Thank you in advance for your advice.

On March 23 I was billed $119 ad $250.67. I called the company on March 24 to inquire why the extra $250 charge. I was told that I would receive help and the representative then CHANGED my subscription to yearly and charged me $1,848.19 AND another $188.04. Since March 24, I have called every day and chatted with the company. They have only refunded $616.06 and $249.30 to date which leaves $1,515.49 left. Today March 31, they charged me another $1,232.13! I have reported the company to the FTC and BBB. My next move is to file a civil complaint to obtain the rest of the unauthorized debits/charges to my business account. Because of this incompetence I have had to withhold payroll from my employees for the past 2 weeks! Every representative I talk to says the same thing - they understand and that the refund has been processed. Well it hasn’t and the company keeps charging. Worst experience EVER.

I am being forced to reset my password every couple of weeks because I’m being accused of sharing my account. This is really annoying. I have a laptop and a desktop in the SAME ROOM!! I do most of my work on the laptop for the sake of convenience and mobility, but on many occasions have to use the desktop to handle some of the more intense files...plus it has the advantage of a much larger screen to work on. I paid for the subscription to install and work on 2 devices. Why should I have to sign out of one to work on the other? In fact, I often will be working with Illustrator on the laptop, then go to the desktop to view the file I’m working on with the large monitor, then back to the laptop because I may have to go mobile. THIS IS NOT SHARING MY ACCOUNT! IT’S HOW I DO MY WORK! PLEASE MAKE IT STOP!!!

Quero reembolso da cobrança feita em minha fatura 

Hello, the school where I teach is not displayed. I can't choose these. That's why I've already contacted the support, but the bot can't help me or tell me when there are office hours for real people, who said my school will certainly be added later. But it did not - now you have charged me the full price, although I am entitled to a discount for the teacher.---Guten Tag, die Schule an der ich unterrichte wird nicht angezeigt. Ich kann diese nicht auswählen. Ich habe deshalb den Support schon kontaktiert, jedoch kann mir den Bot nicht helfen und auch nicht sagen wann Sprechzeiten für reale Memschen sidn, dieser meinte das meine Schule bestimmt noch später hinzugefügt wird. Das wurde sie aber nicht - jetzt habt ihr mir den vollen Preis abgebucht obwohl ich berechtigt für den Lehrenden Rabatt bin.

Bonjour a vous, j’ai le même problème de de=ouble facturation comment faire pour annuler un abonnement sans avoir 223 euros de frais de résiliation  

 I had purchased the free trial of 7 days on 31-3-2026 and on the same day it got debitedI don't know why it got deducted. I need to complain and want my money back. Look into this matter asap and refund my money. 

Bonjour, je viens de voir un débit après la fin de mon essai gratuit. Je pensais avoir résilié à temps et je suis en difficulté financière. Pouvez-vous annuler l’abonnement et accorder un remboursement exceptionnel ?

Hello, for the purposes of Poland - Ireland tax treaty  I would like to request for a Certificate of tax residence for Adobe Systems Ireland Ltd for years 2025 and 2026. Thank you for you help. 

Adobe,I only use Online Adobe Express and Lightroom Classic, and paying 54.99 a month, so expensive! Are there any solutions to just pay for these two only?Thank you,Scott Slone

I had an adobe trial subscription for a month, i forgot that the subscription was attached to my card, i transferred money to my card yesterday and i was charged for a new subscription, although there is a week left till the end of the new month, how can i get my subscription money back? i was charged at night yesterday, i cancelled it in my profile in the morning and why didn't the subscription just get cancelled after a few weeks without payment?

When I got my new Google Pixel 10 Pro XL smartphone I had to re-sign in to the Adobe Account Access app. Whatever I did a regular email address and password, an SMS code, a code sent to my email address, etc made the Access app appear to sign in however it quickly switched to “Something went wrong” and at the bottom “Close app”. Several times I have cleared cache, cleared data, I even uninstalled the app 8 different times and reinstalled it 8 different times. Today I finally got a hold of an Adobe live support agent who gave me all the same directions that I have already preformed about 10 times. I guess Adobe doesn’t know how to fix this problem either. Does a user out there know why I keep experiencing this? Does an Adobe user out there know of a fix to this problem? Thank You,Barry 

hello i am  uni student i purchased the creative cloud for my uni work for 16 pounds a month i dont know how and when did they added the adobe stock membership to my account and i noticed that they are deducting 24 pounds a month from my account when i checked i was shocked now they are asking for 119 pounds early cancellation fee which i can not pay as i am student and in so much debt is there any solution for this , please i need to get rid of this 24 pounds a month deduction as it is usetting my bills 😞 please please please 

I have an Acrobat Services PDF Services API plan and there is no cancel option available in my account dashboard. I've contacted phone support and was disconnected. Live chat is looping me without reaching an agent. I need this plan canceled and a refund for this unauthorized $29.99 charge. Can an Adobe staff please assist or escalate this? #PDFServicesAPI #billing #cancel"

Hola, tuve el mismo inconveniente, puse mi tarjeta para plan gratuito, se intento cancelar pero no dejaba y se genero un cobro no autorizado, me comunique con servicio al cliente y ya lo cancelaron pero no devolvieron el dinero ya que indican que este no les aparece a ellos, lo que me parece fatal no hacer el proceso completo de devolución cuando evidentemente el error es de ustedes 

Hi, I'm not sure if I should write this in Spanish or English, as idk what language this is on, I'm not a great English speaker but I hope that I can explain myself good enough, I cancelled my adobe express subscription on March 20th, the billing was on the 11th, when I cancelled the subscription it said that I would receive a full refund for the month that I paid, it was around $6.000 CLP before taxes and $8.000 CLP after. It's March 30th now and I still haven't received my refund and the adobe assistant says that there isn't any refund pending with my account. What can I do????Hola, no supe en qué idioma escribir esto debido a que nunca he usado adobe community, pero cancelé mi subscripción de adobe express el 20 de marzo, siendo el cobro el 11, el cobro era de cómo $6.000 CLP antes de los impuestos y quedó como en $8.000 al final, y cuando cancelé me salía que tendría un reembolso completo, pero no he recibido nada, ya estamos a 30 de marzo, al preguntarle a adobe assistant me salía

J'ai constaté un prélèvement d'un abonnement premium suite a la fin de la période d'essai d'un montant de 31€. je ne souhaite pas renouveler mon abonnement et je n'ai pas reçu un message pour me dire que la période d'essai est finie, je vous demande le remboursement de ce prélèvement svp ?  J'ai annulé l'abonnement après 1 jour seulement  Dans l'attente de votre réponse  Cordialement 

I have added my visa card to get the free trial of this app but unfortunately the time has passed out so now they're charging the monthly charges but it was my intention to cancel that on the trial period but now they're charging which I can't afford so how can I cancel please cancel the plan I can't effort to pay

Adobe charged with 1year entire Adobe CC subscription… unbelievable I have seen many users report same. This is unacceptable and I need my refund for software that I never gonna use.  I CANT BELIEVE I HATE MY FAVORITE COMPANY NOW!!!  very disappointed!!! [edited by moderator]

무료 체험 7일 후 결제 당일 바로 취소를 했습니다.결제했던 카드로 다시 환불이 되는 건가요?아니면 다른 방법으로 환불이 되나요? 

Hello. I'm from Brazil and it's impossible to communicate directly with Adobe. I'm trying to resolve a problem with my current Creative Cloud Pro plan. I'm a student, but the price I'm paying isn't the student rate, and I can't change my plan to pay less. Could someone please help me? 

Google denied my refund request and I am now left no choice but to contact Adobe. I was charged for an annual subscription at around March 13, 2026 9pm GMT+8 and I processed a refund on google at March 14, 2 am. Please help. This was from Adobe PS Express and it was a yearly subscription. I only intended to try the 7 day trial but I forgot about it and now I got charged for it and google wont let me refund. Please help, it’s a large amount.My ShopeePay was charged an amount of PHP 2,800

I want to cancel my plan which I have been paying for 3 years, they still want to charge me for cancelling before my one year subscription. How is this right?

Ich würde gerne meine alten, nicht mehr aktiven Kreditkarteninformationen, löschen und diese nicht dauerhaft gespeichert lassen.