cloud storage

Forum|Forum|3 years ago
December 15, 2022
4 replies
292 views

My previous files stored on cloud have disappeared, only the most recent test is still there. Is there a way of getting them back? The point of storing them on cloud was supposed to avoid exactly that.

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H

hendrikk72066374

Participant

Same happened to me and my colleague today (we share a folder for work). All files disappeared from the Cloud and have been moved to the trash from one minute to another. We sit next to each other and clearly haven't touched a file.

kglad

Community Expert

@hendrikk72066374

did you restore your files that were in the deleted folder?

H

hendrikk72066374

Participant

I had to restore all files manually. Actually I'm still working on it as not all files and folders disappeared and none of the files are listed in the Creative Cloud deleted folder.

John T Smith

Community Expert

You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive
I use a Sata docking station and SEVERAL 'bare' drives for backup
There are many external drive devices, this is the one I use
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/