Questions

I have deleted my files in the cloud, but I still get the message that I use 18 GB (of 20 GB). Should be 0 GB. Can anyone look into that? Thanks, Jeroen

I started with Font sync on my desktop...selected a bunch of fonts to work with and it worked great (this is literally one of the best additions to my workflow ever)!When I moved onto working on my laptop from home...it was also working great...Then today I open up CC and it's not syncing. So I check on Typekit...yep everything is still checked to sync there, but nothing showing up on CC and the fonts aren't available in my apps. So I try adding a few new fonts...these ones DO sync...but not the ones I had previously checked. I tried unselecting the old fonts on Typekit then reselecting, doesn't work (although new fonts do), tried restarting syncing, restarting CC. Nada. Really bizarre that it was working and now it's not. Also stranger that I can add new fonts, but deleting and re-adding the earlier ones doesn't make them work.Unfortunately, I'm smack bang in the middle of a project using a bunch of fonts I now can't access with a looming deadline. Not fun times.I saw a similar-ish is

Hi -- I signed up for the early access file/font sync and received my email saying "You're In..."When I used the link in that email to download the CC Desktop App and when I launch it, I'm still receiving the error "Unknown Server Error" Sign in is currently unavailable. We are unable to access your account. Please try again later.Anyone run into a similar situation or have thoughts on how to remedy this?Thanks in advance!Kristina

Why am I constantly seeing a "Unable to sync files(s)" message on my screen?

I received an email saying I have early access to Files and Fonts and to download the new CC desktop app. I did that and installed it but it doesn't include access to Files and Fonts. I retried the download and install several time with the same result. I was logged in to my Adobe CC account. What do I need to do to get Files and Fonts and TypeKit access?Ron

I'm able to add fonts in Typekit, but they do not show up in Photoshop, and in the Fonts tab in Creative Cloud, it's reverted back to the Coming soon screen.

I usually save to CC storage but I just lost the option to do that, it is no longer in my save to pull down or in my open pull down. where are my files?

I received early access to the font and file syncing service from CC a couple days ago.  I began moving a lot of my files over to the Creative Cloud folder and they began syncing just fine.Last night, after a restart, I noticed that the files stopped syncing for an unknown reason.  I still have my 'Clients' folder in my Creative Cloud Files folder, however the desktop app is giving me the generic window of "To start saving files to Creative Cloud..." window even though I do have files in my CC folder.  See screenshot attached.  It clearly shows that I do have a big folder and one JPG image in the CC files folder.One thing I did notice is that if I go to the Preferences -> Files tab, it shows my Folder Location as my home directory, and not the CC Files folder.  I have tried several times to change the Folder location to the CC files folder, however every time I do I'm prompted with a Move dialog and when I click on Move, the popup turns black and says "Movin

I subscribe to CC and therefore have a 20GB storage allowance. When the cloud storage became active again (yesterday) I went to clear out all the old files I had stored (plus the archived files) to reset to the full 20GB availability. Having done this, all files are deleted as I wished (including archived files) and yet on my CC icon (on the top bar of my Mac) the usage is showing 44.53% of 20GB. I have ensured that the CC folder on both the computers I use is also empty, so nothing should be on the system. How can I clear the system so I have the full 20GB allowance?

I have CC installed on my work computer and my home computer.Yesterday at work I copied some of PSD files to my CC folder on my work computer in order to work on them at home last night.Got home - files synced perfectly.I opened them right from where they had synced to in the CC folder on my home computer - completed my work and pressed save.I watched the updated files syc/update.This morning I get to work - check my CC folder on my work computer and the files are still the original ones I uploaded yesterday - not the updated ones I worked on last night.Checked the files on the browser version of CC and same problem.Any ideas?Would love to know if there is a trick to get the modified files to show up on my work computer this morning so I don't have to drive home and get them. Thanks!

will it be implemented? is it already and i cant find it?

Before you sync, save those files somewhere else too. My files 'synced' all the way BACK to May! Really glad I saved the latest files somwhere else first - but all the ones in between are gone.

I did an experiment this morning to see what was going on with my space utilization being incorrect.1) I added about 5GB of files and folders to my local CC Files folder2) Sync worked properly, my utilized space went from about 5GB to about 10GB3) I deleted 5GB of files and folders from my local CC Files folder4) Sync worked properly, and all 5GB of files and folders were archived in CC5) From the website interface, I deleted all 5GB of files and folders from the archive6) My archive showed as empty via the web interface7) My files and folders on the CC web interface matched the contents of my local CC Files Folder😎 My CC space utilized, according to the web interface, only dropped from 10GB to 9.2GB, but the actual utilization should be a little over 4.9GB.I suspect this is happening to everyone and will get worse with time. Adobe - please address.

Windows 7/x64. Copied several files to the Creative Cloud Files virtual folder (INDDs, PSDs, PDFs) 10 mins ago, but on the web portal there's no sign of them. Tried re-copying them several times, nothing doing. File and Font Sync is turned on on the CCDA menu.

Accessing "Browse Fonts on Typekit" from CC Desktop App, I get an HTTP abort  in Firefox 20.0 on Windows 7 x64. IE10 on the same machine gets as far as Typekit's own "Sorry, something has gone wrong." page, then dies.The Typekit website itself is accessible, but the *enormous* code variable in the URL breaks it. The URI works fine on my XP machine, but that's not where CC is installed so it doesn't help.

How can I update without getting Error Code: A12E1

Creative Cloud is reporting that I am useing 4% of my 20GB, however I have no files upload and no archive files. With the original release I did test it by uploading a bunch of files but deleted them... CC doesn't seem to have released that space.

When downloading the Creative Cloud Connection it says I have no internet connection, "Please connect to the internet and try again". I can do everything else on the internet, including this discussion, but cannot update Adobe.

I'm noticing that TypeKit fonts aren't actually being installed on my machine. So: how does the sync thing really work? I'm curious as to how can every app on my computer - including non-Adobe stuff - can see and use the fonts.

I was able to sync my files, I have them on 2 computers, one updated more recent than the other, plus creative cloud.  Now that they are synced I have 3 copies of everything 2 of each being conflicted copies.  The one file that is not marked conflicted, goes back to May when you went down.Why didn't you just have them sync to the newest date? - NOT Happy...

Received an email this morning saying I'd been already approved for newly reinstated File Sync and I should start using it today, but my desktop app still says "coming soon."   I waited till this evening, but it's still not active.Here's quote from the email:  "Since we’re rolling out access in limited batches, we’re prompting people to join a waiting list—but we’ve gone ahead and approved you, so you can get started using these features anytime."Anyone know what's going on?Gail 

Hint hintJust trying to speed the process up in case any certian somebodys are reading this.Hook me up.

Here are answers to a few questions that you may need before you start. If your question is not here, feel free to start a new discussion.What types of files can I upload and preview on Creative Cloud?You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others.What operating systems are supported?The Creative Cloud app supports Mac OS 10.7, 10.8 and Windows 7 and 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required to be able to sync files and fonts.Is there a file size limit?Using Sync Files from the CReative Cloud app for desktop, you can upload files up to 5 GB. If you attempt to upload anything larger, you may see some unexpected errors.On the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures.When files are moved in the l