Questions

Hi all,My Creative Cloud suite was working fine until today, when all the apps started crashing upon opening. I got a blank white screen when I tried to load the CC desktop app. I followed the advice on this forum to uninstall all CC products then reainstall the CC desktop app, but now I can't even do that. When I double click the installer, the link it sends me to times out. Has anyone got any advice for me? I can't work without Photoshop/Lightroom!

Habe 2021 für meinen IMac , mir Photoshop Elements 2021 gekauft. Inzwischen nutze ich noch ein Ipad Pro und möchte Photoshop auch darauf nutzen. Mir wird aber wieder ein Probeabo vorgeschlagen.Kann ich Photoshop PS ohne noch ein zusätzliches Abo abzuschließen auf dem IPad Pro verwenden, wenn ich mich auf dem IMac bei Adobe abmelde unm mich dann bei Adobe auf dem IPad  wieder anmelde.Laut Info darf man Photoshop auf zwei Geräten nutzen, muss sich aber jeweils abmelden und dann wieder abmelden.

Installing on a new computer tells me I have to de-activate on another computer because there are no more activations left.But in my acount under Activations I see this:Activated devicesYou can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first. You have no activated devicesSo, how can I install on a new computer when it tells me there are no activated devices???Help!Thanks!!

Been using Abode to fill out PDF's forever. Recently on the desk top every time I try to open a PDF a pop up opens and says I have to get a subscription? Why is this? Tried reaching Adobe customer service for help and it wouldn't let me through because I wasn't a paying customer? I'm not try to be a vet flake, but I think it's ridiculous that a veteran (or anyone) has to pay for a subscription just to fill out medical/disability forms for the Department of Veterans Affairs. Some of us are on set incomes and can't afford the $14-$25 a month expense!

Hi AllI'm using OSX 10.11.3I know this question has been asked a few times and I did find a solution, which was on another thread. – Sign out of Creative Cloud desktop and then exit Creative Cloud desktop.– Go to Macintosh HD/Library/Application Support/Adobe– Find and delete the folders: AAM Updater, OOBE folder and Adobeapplication Manager folder– Run CC cleaner tool found here > https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html– Select Creative Cloud Desktop and click clean up selected only– Re-install Creative Cloud Desktop > https://creative.adobe.com/products/creative-cloud– Log in and apps tab should be displaying with 2015 updates available You may need to re-install the Adobe application manager found here > Adobe - Adobe Application Manager : For Macintosh : Adobe Application ManagerThis worked but as soon as I restarted the apps tab disappeared again, anyone seen that happen? I really don't want to have to do this every time I res

Everytime I use Spark I end up with several alerts from my computer that "this webpage is using significant memory".  Moving items are jerky and the page slow to respond.  This is a more recent issue.  What has changed?  I am very close to canceling my subscription over this. 

Hi,I have some issues with Adobe Creative Cloud.1. ACC does not tell you what it's doing.  It simply runs in the backround consuming resources without informing me.  Bad behaviour. 2. When downloading, ACC completely takes over my modem, excluding from running and internet application.  I am completely locked out and have to wait util its done its thing.  Completely unacceptable.3. After the last update ACC somehow disabled my internet connection to the point I had to perform a reset.  Again, not good.Recommendations.There should be a slider available somewhere to control how aggressive the donload is.The net aim is to allow other applications access to the internet whils ACC is downloading.Just bad behaviour at the moment.  Not impressed. I realise that Adobe have streamlind the update process to make things 'better', but they have taken over MY computer.  I should have some control in this process. Thanks.

 I am trying to cancel the Adobe stock trial before the 30 day trial ends, but it doesn't give me the option to do so. I tried following the steps of 'managing the account to cancel the plan', but the trial is not part of a plan. I find it frustrating that there is no straight forward process to this action. There isn't an order or invoice history that shows when I ordered the free trial. None of the steps are helpful in the support page.  Is there an individual from the Adobe UK support team that I can contact or email? Where do I find them?

quando provo ad aprire adeobe illustrator mi dice che il mio abbonamento è scaduto, ma nella realtà l'ho appena rinnovato e scade nel 2023, ma se provo ad entrare con il mio utente mi dice che l'ultima versione di adobe vuole il windows 10 che io non ho.. come posso fare per lavorare con la versione precedente?

Hallo Ich musste mein Adobe Photoshop neu installieren, nun bekomm ich den Hinweis das ich das Produkt innerhalb von 7 Tagen registrieren muss. Es ist allerdings seit vielen Jahren schon registriert. Was mach ich nun? Vielen Dank

I have created my API and Credentials for View SDK to use on my website.  I am using this code snippet I found in the example format I would like to use: <script src="https://documentcloud.adobe.com/view-sdk/main.js"></script> <script type="text/javascript"> document.addEventListener("adobe_dc_view_sdk.ready", function(){ var adobeDCView = new AdobeDC.View({clientId: "<redacted>", divId: "adobe-dc-view"}); adobeDCView.previewFile({ content:{location: {url: "https://www.shcsfarmington.org/2020/news/Newsletter_050420.pdf"}}, metaData:{fileName: "Newsletter_050420.pdf"} }, {}); }); </script> The viewer does appear in my web page when the script is invoked, but the content does not.  The error I get in the web developer console is this:"Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at < URL redacted>. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing)."I realize th

Hello hello, I bought photoshop cs6 back in 2013 before Adobe started with subscriptions. I solely edited in photoshop until 2020 when I subscribed to adobe to use lightroom to making editing a bit faster/easier. Up until this month I was able to open and use photoshop. Now when I try to open photoshop I get a renewal subscription pop up. The kicker is I still pay for an active subscription. I tried calling adobe to speak to someone and they said they couldnt help me and I should look to the adobe support community for help. Anyone have any tips or advice to get photoshop to open back up? for reference: I have an older Macbook pro (late 2013) with macOS Sierra (with very limited storage) so I haven't updated any programs. 

I bought a subscription to the adobe package Adobe Creative Cloud.But when launched, this (attached) windows pop up and the program cannot contact the server that confirms the license, and the program does not run on the Macbook.Please, help solve the problem!Thanks

Hi, So I have installed Adobe CC, and i keep getting this message come up, everytime I click on sign in it loops around to this message again. I cant see anything else. I had to Uninstall adobe CC about 2 months ago and just did a fresh install but i keep getting this message. (works on my mac fine, just on my PC i have this error) Ive tried different log ins, Installing and uninstalling a few times but it doesnt seem to work, anyone able to help. I cant seem to contact anyone at adobe 

I have had photoshop elements 13 for a long time it did the job I needed it for. I may have reinstalled it on my older computers that I threw away. My recent laptop that I had on is broken, so cannot login to deactivate the serial number there. I have new laptop and I an trying to get all software there including PS13, but it says " The serial number is already in use by maximum allowed computers, you need to deactivate another computer to use this product. "But how do I do that if my old computer is broken. I never saw this message in the past when I used my prior computers. None of the computers are operational. Can Adobe folks reset the flat of activation needed? I chatting with support and they asked me to post this in the forum. This is annoying.

Hi y'all !Adobe Products ROCK THE KNOWN UNIVERSEbut through my own error bought an annual license to a product I already had access to. Because of the terms of the product I have basically paid more than double for a year as there is an inviolate "cancellation window" in the contract.I am here today to cancel that never used annual contract but can find no way to do so.I'm certain I have missed simple steps.I have until the end of June to cancel or will be legally obligated to pay Adobe for the next unused year. 

My pc crashed. How to download lr6 on a new pic if I don't have a serial number?

Hi There, I have spent a while on the phone talking to someone at Adobe which was great, but I still feel a little like this sort of thing shouldn't be able to happen... would like to take my situation higher so it can'y happen to others, is there a head office adress that I could old school write a letter to?   I have two different adobe accounts which have both been signed up to Photography plan and illustrator plan so double billing for both those, VERY EXPENSIVE! I would like to take my issue further as I haven't been offered a full refund for the two years these have been coming out of my bank account and i'm sure like many creative people, I struggle with numbers with my dyslexia and dispraxia and it's only when I have been painfully going through my accounts did I spot this as it's been for different accounts, sometimes different amounts, but only downloaded to one software to my one computer and through one billiong card.  I don't think this should be able t

I have been running a Windows XP VM on a 2009 iMac, since 2010. I run several Windows business applications in this VM.  I have used the Windows XP VM without issues, for twelve years.I replaced the 2009 Mac with a newer iMac, in May. I installed Parallels 17 and the Windows XP pvm file. All works well.I purchased a Windows 11 license from Microsoft, and, I created a new Windows 11 VM. All works well.  I intend to upgrade my seven year old accounting software to the most recent version, and, install it in the Windows 11 VM. I want to continue using my older business applications, in the Windows 11 VM. (They are compatible with W11.) Eventually, I want to remove the Windows XP VM from this iMac. I have installed most of the older software on the Windows 11 VM, successfully.  All of the software works well. I installed the Macromedia StudioMX software in the Windows 11 VM, successfully.  I entered the product serial number.  Neither the online registrat

I have deleted my Lightroom 6 from my Labtop , I have the Keys for it , where can i get to Download and re install,Thanks  

update this 3 appp is impossible every try stuck in 1% if try delete same, other app work well

I just had to register my Photoshop Creative Cloud again. I expect, if past experience is any indication, I will have to re-register each CC application I used in the coming days. I just used it a day ago on this machine with no problem and yet it seems to have forgotten that I have the right to use it. I don't have time for this - especially when the registration process doesn't go well. Adobe needs a more robust method of validating my license. Sorry for being short with you. I need to get back to work again. No time to explain further but I wanted to post this when it happened so this experience doesn't get lost again.Just stop asking me to re-register at random times. I've paid my bills, the agreement says I can use it. Leave me alone to work.Thank you.

 09/16/21 18:14:54:019 | [INFO] | | | | | | | 11548 | *******************start of Download**************** 09/16/21 18:14:54:019 | [INFO] | | | | | | | 11548 | GDE Version is 5.4.0.13 09/16/21 18:14:54:019 | [INFO] | | | | | | | 11548 | INFO: serverfullpathForHeadCall is empty in input structure of DLE 09/16/21 18:14:54:028 | [ERROR] | | | | | | | 11548 | The windows error code is - 12180 09/16/21 18:14:54:028 | [ERROR] | | | | | | | 11548 | Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case. 09/16/21 18:14:54:028 | [ERROR] | | | | | | | 11548 | failed to resolve the proxy setting on the machine 09/16/21 18:14:54:028 | [INFO] | | | | | | | 11548 | The file to be downloaded is https://cdn-ffc.oobesaas.adobe.com/core/v1/applications?name=CreativeCloud&name=CCLBS&osVersion=10.0.0.19041&platform=win64 09/16/21 18:14:54:028 | [INFO] | | | | | | | 11548 | Going to download the

When I open Photoshop on mylaptop, I get the following error: Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of Adobe Application Manager fromhttp://www.adobe.com/go/applicationmanager. However when I go to the link to grab it, it isn't active. Can you help?

I appreciate your reply Neelam. The Adobe CC launcher always show the 'limited Access' prompt at the bottom.  I am not sure about what the limited functions are. I can use the programs but It is unclear of what needs to be fixed.