Questions

My laptop has Illustrator and Photoshop versions 2023, 2024, and 2025. I didn't delete the 2023-2024 versions from the C drive. Suddenly, one day, 2023 and 2024 disappeared, leaving only 2025. Why?

Have been trying to download Creative Cloud for hours now, and no matter what I do I end up with error 206, unable to connect to adobe servers. I have tried seemingly every fix, from disabling firewalls to the creative cloud cleaner tool, and nothing has worked for me at all. I have tried just about everything. 

Hi Adobe I have Acrobat X Standard with a valid license for two PCs. I can see my product on my Adobe account, but I cannot manage my active devices. My old PC and laptop are broken, so I have no way to uninstall Adobe from them. Can you help me gain access to the active devices so I can remove them and install the software on my new laptop? Kind regards,Jørgen HansenAccount email: <email removed>

Hi, I need to reset the activation count for Adobe CS 5.5 Design Premium.The old computer is not available anymore, so I cannot deactivate it.Please help me.

Bonjour J'ai pris la version d'essaieJe clique sur installer, ça ouvre créative cloud et ensuite Vous n’avez pas accès aux fonctionnalités de gestion des applications.Pour gérer les applications, une autorisation de votre administrateur informatique est peut-être requise Donc impossible d installer le logiciel.... Quelqu'un a une solution? Merci

Hello,I reinstalled Lightroom Classic on my laptop, but unfortunately it's incompatible with the latest version.Do you know where I can download version 14.51 ?Have a good day.

I am attempting to install the Creative Cloud Desktop add I signed up for today on a MacBook Air. The installer launches, then pops up a window that says it's opening a new window in my browser to log in. Once logged in, it returns to the creative cloud screen, where it tells me again, it's opening a new browser window for me to log in. That new window pops up to tell me I'm all signed in, and then returns to the Creative Cloud window to start that loop for 3+ cycles until the Creative Cloud window tells me about a problem contacting the Adobe servers. Tech support didn't solve me issue, they just told me to turn off my firewall, which I did, and I'm still here. On my 4th try downloading the Creative Cloud installer, even repaired, and uninstalled it. My MacBook Air is an M1, so I don't know if that helps. I'm not an IT genius, so just need someone to help me get this working.

Hello,My Adobe Lightroom 6 license (serial number ending in 7527) is registered to my account, but I can’t reinstall or activate it on my new computer. The system reports that the serial number is “already in use.”I no longer have access to the old computer it was previously installed on, and my new system doesn’t have a CD drive. Could you please:1. Reset the activations for my Lightroom 6 license so I can use it again.2. Provide (if possible) a download link or method to reinstall Lightroom 6 on my new computer.I’m not looking to upgrade — just to use the perpetual license I already own.Thank you for your assistance.Best regards,

m rekeninghouder: PAULA MACHIELS [PII removed by moderator] Dit is een bewijs dat het geld werd gedebiteerd van de vermelde betaalrekening

I am running LR v14.2 and do not see any way to update to the newest version even though v15.0 has been out for nearly a week. Any help would be appreciated. J. Smithe

My account is based in South Korea but I would like the language of the marketing and account emails to be English. I raised this issue with support but was simply told that it's not possible and cutoff from the chat. Is this really the answer?

I have installed Creative Cloud (Windows 10) for half a year and never got a problem in updating Apps. Today was the first time I had an update error, and this did drive me crazy.I have 4 Apps installed, Photoshop CC (2017), Illustrator CC (2017), Acrobat DC and Camera Raw CC.No problem in updating Acrobat DC and Camera Raw CC, but an error message popped up when updating Photoshop and Illustrator.The error messages were as follows (same in Photoshop and Illustrator):Exit Code: 145-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 1 warnings(s) FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator21-Core', version:21.1.0.327FATAL: Error occurred in install of package (Name: AdobeIllustrator21-Core Version: 21.1.0.327). Error code: '145'WARN: Target directory already exists: 'D:\Creative Cloud\Adobe Illustrator CC 2017\Support Files\Contents\Windows'-------------------------

I had to cancel my plan just because of it was still taking money from the plan I had and now I dont even have the 2 free months from NVIDIA.When i try to redeem it again it said it has exceeded the limit of redeeming.

Had to get a new PC since my current PC would not support Win-11... Am re-installing all my 'old' applications that I was using on the prior PC. My Adobe Photoshop CS6 Extended seems to start the installtion but when it gets to the final stages of popping up a link to log into my Adobe account, the page just stays stuck in a spinning blue circle and the installtion never completes (screen-snip attached). I have no issues logging into my Adobe account by opening a new browser window, but that does nothing to help complete the installtion.  😞 

i never registered my cs5 for windows 7 15+ years ago, my laptop died, i lost two of the 3 disks, but i have the serial number. how do i find a copy of cs5 and can i install it with this serial number?

My memory is that when I signed up for the cloud service(at it's origin) I was guarenteed my price forever. Did I miss some fine print? I appreciate your holding to your promice years ago now stick to it. Why have you gone back on your word? 

My laptop’s C drive shows that Photoshop and Illustrator have both been updated to the 2026 versions, but the Adobe folders in my hard drive still contain Photoshop 2023 and 2024, and both of them can open and run normally. Why is that? Can anyone tell me?

I'm trying to install Photoshop 2026, but it's incompatible. It says a processor with Advanced Vector Extensions X (AVX2) support is required.

I have had my laptop rebuilt which means I need to reinstall photoshop but every time I try to do that is stalls at 9% download.  haven't found much helpful on the forums and it seems there isn't a way to contact Adobe with specific queries.  Anyone got thoughts on what the problem is bearing in mind the hard drive has been replaced so has not had photoshop on it before?

When I press the Photoshop icon, this gets opened and it is stuck on this.

I want adobe premiere pro 2022 version please help me  

Installed a new printer/scanner Canon TR4660 and tried to scan with Adobe XI Pro. However I received an error message (dialog box) saying that Adobe couldn't communicate with the scanner - Error code: 156.The scanner was turned on and I checked that the cable was connected properly. The PC uses Windows 10 however the scanner is supposedly compatible with that version. Is the problem with Windows 10 or could it be my version of Adobe XI Pro (11.0.23)? Is there a simple way to fix this?

I purchased Photoshop 2026 from Staples and was given a 24 alphabet redemption code. How do I activate this on Adobe. 

Hi - I hope someone here can help, because this is doing my head in.CS6 worked fine on my old laptop. However, I have now bought a new one and transferred the licence by deactivating it on my old laptop and activating it on the new one. All was well for a few days - until I then tried to open up PhotoShop, when I got the "already in use by maximum allowed number of computers" again. So I fired up my old laptop - and got exactly the same message!So I can now no longer open up my programs on either computer. Would really appreciate some help. 🙂

I have Photoshop 2019 on my laptop. I realize there is no way to download a version from Adobe to my main computer. So, I'm wondering how I can move Photoshop 2019 from my laptop to my main computer. My main computer is silicon-based. And I know I will have to download Rosetta 2 to use it.  How can I move it and know which additional files (if any) I should move along with it? I do have a Creative Cloud account if that matters.  Thanks, Jeff