Questions

j’ai un numéro de licence que j’ai acheter le 23/05/2015 et impossible de le réinstaller car a chaque fois que je veut le lancer il me demande de me connecter une fois connecté rien ne se passe

Ich besitze seit vielen Jahren Photoshop CS5 auf meinem Computer.. Nach mehreren MAINBOARD-WECHSELN und damit notwendigen Wechseln angepasster Bauteile funktioniert JETZT (Windows 10 Pro x64) die Eingabe der Seriennummer nicht mehr: Es kommt der Hinweis "Diese Seriennummer wurde bereits auf 2 Computern aktiviert", obwohl es immer nur der EINE Computer ist. Ich besitze Kaufnachweis und Seriennummer, die ich hier natürlich nicht zur Schau stelle. Bitte helfen Sie mir bei der Aktivierung! Vielen Dank!

I purchased Adobe Creative Suite 5.5 Design Premium Student and Teacher Edition in 2011. I have my original installation discs, serial number, and Adobe-issued redemption confirmation dated July 31, 2011.I recently replaced a computer and followed Adobe's prescribed Help > Deactivate procedure to release an activation. The older installation now offers only trial mode, indicating that it was deactivated locally.However, my new Windows 11 computer continues to report "Activation limit reached," despite repeated attempts to retry activation.I have confirmed that the older computer can reach Adobe's licensing endpoint (successful "pong" response) and has TLS 1.2 enabled.My original email address is no longer recognized by Adobe's account system, and I cannot access support chat without an active subscription.I am requesting that an Adobe employee review my historical educational license record and determine whether the deactivation was received by Adobe's licensing servers. If it was n

I need help on activate my adobe software

Since Adobe saw fit to lock the other informational thread, I'll post here instead.  It is unacceptable to pay thousands of dollars for software only to find out that the company refuses to support it on newer operating systems and instead forces you into a perpetual annual payment subscription model. CS6 works perfectly fine on Windows 11 so long as you install only the components that do not include the PxHIpa64.sys driver as follows... --------------------------------------------------Component installs PxHlpa64.sys--------------------------------------------------Adobe Flash Professional CS6 noAIR for Apple iOS support (FP) noAdobe After Effects CS6 noAdobe Audition CS6 yesAdobe Encore CS6 no (conditional on deselecting the SonicWrappers_ph component)Adobe Illustrator CS6 noAdobe Illustrator CS6 (64-bit) noAdobe Photoshop CS6 (64-bit) noAdobe Photoshop CS6 noAdobe Prelude CS6 noAdobe Premiere Pro CS6 noAdobe SpeedGrade CS6 no--------------------------------

My old system is gone, moved to a new system and now I get the error: "The serial number [xxxx] is already in use by themaximum allowed computers. You need to deactivate another computer within 25days to use this product." Elsewhere I saw an answer that said if I don't deactivate the license on the old system (can't do this, nor can somebody with a crashed hard drive), I can't install CS6 on the new system. Is that true? What kind of crap policy is this? Isn't Adobe a repoutable company that supports its products? Doesn't Adobe have a database that's checked to see if there are multiple computers running the same license? Why can't that be updated to forget the old system?Is there any solution for this? I've got a valid license that Adobe will not allow me to run.And I absolutely loath subscription software. 

Can I install photoshop elements 12 on my new computer with windows 11 using the disc I used on my older windows 10 computer?

Photoshop Elements 2020 – activation limit reached – old computers no longer availableI have a legitimate purchased copy of Adobe Photoshop Elements 2020 and have the original 24-digit serial number.The software was previously activated on two computers, but I no longer have access to either of those computers.I am now trying to install Photoshop Elements 2020 on a replacement Windows PC, but I receive the message:"The serial number is already in use by the maximum allowed computers."Is there any way for Adobe to reset or clear the previous activations so that I can continue using my existing legitimate licence?I can provide proof of purchase and the serial number privately if required.I do not want to purchase another licence — I simply need to transfer my existing Photoshop Elements 2020 licence to my replacement computer.

I have an older permanent license for Adobe Creative Suite 5 Design Premium and for Adobe Creative Suite 5.5 Production Premium.  I have moved both of these products to a new Windows computer.  I know the software is old, but it does what I need, and I don’t use it often enough to justify the cost of new versions.  After dealing with a driver issues that caused crashes, I managed to get the software installed on Windows 11 25H2, and it seems to work fine.   The problem is that the activation does not work because Adobe long ago discontinued the activation servers.   I keep getting a message that I have too many activations already, even though I deactivated those on my older computers.  I recall this happened to me about 5 years ago when I moved the software to a different computer.  Adobe support did something (I don’t recall what) that cleared up the issue.  Today, however, Adobe support told me they are not  trained at all on the older software, so I need to go to this forum for an

Une de mes liseuses et mon ordinateurs sont hors service et cassés. Je rencontre l'erreur de limite d'appareils (E_ACT_TOO_MANY_ACTIVATIONS). Pouvez-vous réinitialiser le compteur d'activations de mon compte (Activation Count Reset) ? 

I have reinstalled Adobe XI Pro but when I try to register the product it says that my serial number is already in use. I have already de-activated the same serial number in my old computer AND unistalled the program in the OLD computer. Can you please help? I can provide the serial number as well if needed and tried to call the Adobe Help Line but was advised that for this product, I need to post here.

I can no longer update the Creative Cloud desktop app on Windows 10. I keep getting Error Code 190!My Windows installation is up to date and has always been fully compatible with Adobe software. Microsoft itself will continue providing extended security updates through October 2027.Microsoft — Extended Security UpdatesAdobe’s own website also lists Windows 10 as compatible:Adobe — Creative Cloud system requirementsWhy am I no longer able to update the app? Are you seriously trying to force customers to buy new hardware and switch operating systems?This is outrageous! It violates consumer protection laws here in Brazil and amounts to false advertising, especially when you claim the software is compatible but, in practice, it does not work as advertised!I’ve been seeing reports of this issue on this forum for over a month. When is Adobe going to issue an official statement or provide a solution?

I am running Windows 10 Pro 22H2. When I launch the Adobe Creative Cloud Desktop app, I receive Error 190, stating that my system is incompatible and that the application cannot be updated.However, according to Adobe's official documentation regarding supported operating systems, Windows 10 Pro 22H2 is listed as a supported version.Could you please clarify why Error 190 is being triggered on a supported operating system and advise on how to resolve the issue?

I have a 2017 iMac running macOS Ventura 13.7.8. According to the forum, the best version of Photoshop is 23.x. Where can I download this version?

In the Creative Cloud desktop app, I enabled Avatar > Preferences > Apps > Show older apps.The problem is that my 2012 Mac Pro is incompatible with Photoshop and InDesign because my processor does not support AVX2 instructions.However, for the applications that can be installed, the "Other versions" option does appear—and in the case of Illustrator, as many as 32 older versions are listed. I don't understand why access to older versions is blocked precisely where it would be most useful: for applications that aren't compatible with my Mac Pro. It doesn't make sense. Why would I want to install an old version of Illustrator if I can install the latest one? On the other hand, why can't I install Photoshop 2024 and InDesign 19.5, which *are* compatible with my Mac?Adobe doesn't sell hardware. Why don't they give me access to older versions instead of forcing me to buy a new Mac? It would be so easy to keep customers who are still working on older Macs happy.Why does Adobe act thi

Bonjour je viens de prendre un abonnement pour indesign et je n'arrive pas à rentrer dedans il me dise "Votre version de InDesign (Beta) a expiré." alors que je viens de payer 62.20 €

Hi Hi, my GPU is NVIDIA GeForce GT 710 which only supports legacy driver v474. I cannot install Illustrator v29/v30 (Error 190). Please provide a direct download link / offline installer for Illustrator 2022 (v26) or 2021 (v25)."

This screenshot of relevant parts of the CC Desktop shows that, despite having selected ‘Remove older versions’ from the advanced settings of ‘Manage auto-updates’ two version of some apps are kept and updated too. Manual uninstallation is a temporary fix until the release of the next major version update. Is this how it is supposed to behave? Can I set it to retain only one copy of each app at a time? 🤔 

How can I get the archived versions from 2021 to 2024 right now? Support kinda brushed me off, and working on the current versions is hard even with high-end design hardware,I really need the old version

 I was recently let go from my job. I had to use my own computer when I worked from home and have a copy of Adobe Cloud installed. I am the admin of the account. I purchased my own subscription to Photoshop yesterday. I went to uninstall Cloud but it won’t let me because it says I still have programs on my computer. I’ve uninstalled everything but the new Photoshop but it still won’t let me uninstall Cloud.

I’ve been using Photoshop Creative Suite 6 for over a decade. 6 or 7 years ago, I started a subscription to Creative Cloud Photography and for a year or so I used Lightroom as well as the CS6 app.Recently, I realized I haven’t used anything but CS6 for several years, so I cancelled the Creative Cloud subsctiption. CS6 immediately stopped working.While trying to get it working again, I uninstalled it, restarted my computer, and reinstalled it. Now it says I have too many activations and I need to deactivate one of my computers. The problem is, I only have one computer. A few years ago, my previous computer died and I replaced it. I guess that computer is one activation and this one was two.So, now that I’ve had one computer die, and then uninstalled CS6 from the replacement computer without deactivating first, where do I go from here? I only use Photoshop for a few basic editing jobs, nothing fancy, and I **really** don’t like the CC version.Am just hosed?

Please know that talking about this or that or some other word or phrase in the Adobe license terms is not going to change several simple facts (in other words, Adobe’s policy about non-subscription programs is not going to change).A serial number program will continue working on the computer where it is activated as long as that computer keeps running... so in that respect the license really is perpetual.A serial number is six groups of four numbers… no letters.A serial number program may or may not install on a new computer... almost certainly NOT on a new Mac due to how much Mac hardware and the operating system have changed.On Windows 11 some (old) serial number programs will install and run... HOWEVER...Nancy OShea posted 8-31-26 in an Elements discussion that versions prior to 2022 are NOT compatible with Win11. Users have reported catastrophic system failures after installing older Elements on a new machine that lacks an optical CD/DVD drive. It seems there’s a security conflict

We are pleased to announce the release of Creative Cloud desktop app version 6.10! Over the next few days, the update will be delivered to all countries and subscription types. Please see below for the top features included in this release:Limited Beta of AI Assistant integration within the Creative Cloud desktop app Direct access to Firefly boards and Frame.io storage within the Files tab Updated suggestions and guided workflows for in-app and workflow discovery Encountering an error message during the update process, don’t hesitate to start a new discussion in the Download and Install Community. For more information on diagnosing errors, click here. Please bookmark the Creative Cloud desktop app release notes to be kept up to date on the latest refinements and improvements implemented in the Creative Cloud Desktop app. Continue your discovery of Firefly boards and Adobe Firefly in the Adobe Firefly community.   How will these updates improve your experience? Post below. We want to he

Pretty much had enough of paying for Adobe now, year after year the service gets worse. Fix this or loose your subscribers. I cannot nor do I want to change to Windows 11. Because your policy won’t let me update Creative Cloud I can’t access previous versions of apps and will be cancelling my subscription. Error code 190: System requirements not met,