Questions

When I create a new user and a new account in Microsoft Windows, Adobe programs won't launch. I see the startup screen; it freezes for a couple of seconds and then closes. I tried reinstalling the programs, but then they stopped working on the other account as well.

I have Acrobat XI purchased with a Fujitsu Scansnap. My computer motherboard died, so I moved my SSD into another similar computer. Acrobat is now telling me I need to reregister, but I’ve used up all my registrations.Until today, I had not registered my serial number, or at least not that I’m aware of; my only record of an acrobat account is the one I registered with, and there was nothing listed there before.How do I go about getting my old computer’s version deregistered, so I can register on my new computer hardware?Thanks,Dave

Cannot activate 2013 Acrobat Pro XI after transferring to new laptop. Worked fine before.The standard answers do not work. I get it that it is ‘not supported’. However it can still be downloaded from the website and how much ‘support’ is required. Just allow activation and leave me alone.

Creative Cloud will not load. Throws error code 190: system requirements not met. I receive this on the same computer where I have accessed all my Adobe apps for 5 years, and there have been no changes to to the system. No further information about the code, such as which requirements are not met, are provided. How can I resolve this issue with no information to go on? 

Hello, I am a Student that paid for the Suite this week; I want to download older version Offline Installers because the versions CC supports right now require AVX2 components, leaving me with only Illustrator as Avaliable (Commonly, they only support the latest version and the previous one, leaving me with no alternative). PhotoShop, Premiere, InDesign and After Effects are all locked, and cannot be Downloaded via Creative CloudI have a HP Windows 11 computerI asked Adobe Support and they told me to seek help at this forum; Thanks in Advance!

My HP laptop that I purchased late 2021 is no longer being supported by HP and I’ve been having some problems with it.  I had to purchase an USB keyboard because some of the letters in my laptop were no longer showing up.So, I’m just purchasing a new Dell with Windows 11 (I’m basically terrified of Win 11) but I need to get something that I can just use when I need to.The thing is, my PS CS6 was easily installed in that laptop with a disc.  The new Dell just has a 1TB SSD, which has plenty of room but I truly don’t know if I would be able to install it.  I’m feeling quite overwhelmed at the moment and would love to be able to get some good news from Adobe.Thank you.

For context I unistalled After effects 2023 from my Windows 10 PC around a month ago and recently wanted to re download it. Many people have said you need to contact Adobe to get access to the download link for legacy versions of the software but the issue is that I am on a student subscription for creative cloud (Managed by my school) which stops me from being able to contact Adobe directly.If anyone knows someone who can provide the link to After Effects 2023 that would be great

I’ve paid for Creative Cloud in advance for a year, checked for updates after a month away from my Mac and everything needs updating, it’s glacially slow, so far 5 hours to update 5 apps, another 8 to go, this is very poor service for the price I’m charged!At this pathetic speed I will have wasted a complete day and evening while Adobe count their cash! I’m on a MacBook Pro M4 pro max - Tahoe 26.4.1 128mb ram 4tb ssd hd, so hardware is not the issue, my internet speed is excellent. The only possibility is that Adobe either haven’t been vigilantly checking their service speed or they are delierately throttling back to 1980 speeds?  Not good value for money!!

When i open creative cloud desktop i see an error 190 creative cloud can’t update. Nothing has changed on my pc. 

I updated my IOS on MacBook and Photoshop Elements stopped working. I re installed from my account and used the serial number which told me it was revoked. I would like a new serial number  

Meu computador é um iMac 2020 e o sistema operacional dele é o OS Catalina 10.15.8. Tenho direito de instalar os aplicativos do plano que comprei e quero saber como faço para instalar os softwares que tenho direito de utilizar?

Ich habe zwei Rechner: einen stationären PC im Homeoffice sowie einen älteren Laptop, den ich als Reiselaptop nutze, da ich häufig auf Messen und Events unterwegs bin.Bei meinem bisherigen Reiselaptop scheint sich nun allerdings der Datenträger zu verabschieden – kurz nach dem Start friert das Gerät ein und ist nicht mehr benutzbar.Daher habe ich ein anderes, etwas neueres (aber ebenfalls älteres) Laptop von mir als neuen Reiselaptop eingerichtet und dort Photoshop installiert. Dabei erhielt ich jedoch die Meldung, dass die Seriennummer bereits auf zwei Geräten verwendet wird.Mit mehreren Anläufen – da der alte Reiselaptop immer wieder eingefroren ist – ist es mir schließlich gelungen, Photoshop dort zu deaktivieren. Ich bekam auch die Bestätigung, dass ich die Lizenz nun auf einem neuen Gerät verwenden kann.Allerdings wird mir auf dem „neuen“ Reiselaptop weiterhin angezeigt, dass die Lizenz bereits auf zwei PCs aktiv ist.Der Telefonsupport konnte mir leider nicht weiterhelfen. Mir wur

Hello,I have no more access to the apps in my creative cloud desktop.Creative cloud desktop says me (see screenshot) : "You do not have access to application management features. To manage applications, authorization from your IT administrator may be required."Have you a solution in order to have access to the apps in the creative cloud desktop.  

I click on, for example, Photoshop when Creative Cloud has launched it goes through the opening process and then an Adobe message panel appeards stating ‘something went wrong’  Error 224.

Found this in my /etc/hosts file dated 17th March## Adobe Creative Cloud WAM - Start ##166.117.29.222 detect-ccd.creativecloud.adobe.com## Adobe Creative Cloud WAM - End ##On both my Macs running Creative Cloud.I use Lightroom Classic daily as part of a “Creative Cloud” subscription.Just want to confirm what this is for. I’ve done some research and others have reported it as well.Thanks

So I have Photoshop and Lightroom on my PC and recently havent been able to open either of them. Any time I try and open either program it gives me the Sign In Required Loop that just keeps going and going. Ive uninstalled and reinstalled all the programs and nothing has worked. Anyone have any clue as to how to fix this issue? Because I really need them up and running again for my business.

Very simple. May iMac is 2017 I need to install the Basic Adobe Photography Package LR CC & PS and Bridge and I am okay with Firefly not working 100% - I do not want to patch my computer so would like to be pointed at the exact place step by step to find, download and install the legacy versions that will work with my system. Thanks

Dear Adobe Legacy Experts and Community,I have a genuine Adobe Creative Suite 5 Master Collection perpetual licence for Mac, originally purchased and installed from the physical CS5 DVD set.I still have a fully working installation on an older Mac. The installation contains Adobe's SWIDTAG licensing file identifying:Adobe Creative Suite 5 Master CollectionMasterCollection-CS5-Mac-GM-MULactivation_status: serializedThe SWIDTAG contains my 24-digit Master Collection serial number.However, when I enter this serial in my current Adobe account under Products → Register a product, Adobe returns:"The provided serial number is invalid."I have verified the serial directly from the existing licensed installation.I need to reinstall CS5 Master Collection on another Mac. Adobe's current documentation says registered CS5 products can be downloaded from an Adobe account, but I cannot register this legitimate licence.Can Adobe provide the official CS5 Master Collection Mac installer, or otherwise ass

Automatischer Update von Creative Cloud Desktop schlägt mit Fehlermeldung 190 fehl. PS friert nach dem Start ein. LR läuft (noch) normal.Ich arbeite unter dieser email mit Creative Cloud Photographie 1 TB (noch gültig bis 28 feb. 2027), dass Abo wird korrekt angezeigt.Alle Hardware-Spezifikationen erfüllt: Aktuelles win10-System (alle Updates), aktueller Grafiktreiber (nochmal neu installiert), SSD ist laut aktuellem Test fehlerfrei.Manuelle Installation des aktuellen Creative Cloud Desktop (via Download) führt zum selben Fehler.Was kann ich tun?Mit freundlichem GrußTorsten.

Is there anyone at Adobe that can get this to STOP coming up?I guess Adobe doesn’t know what DECLINE MEANS. 

I have a new macbook pro. I tried to install creative cloud and it stalled at 45.5% (stuck there for over 45 minutes).  I quit installer, and it hung up trying to clean up the install(?), so I force quit and rebooted.I am trying to install it again and it again is stalled at 45.5%, been an hour at that percentage so far. I searched the support database and it tells me to run the uninstaller included with creative cloud.  Um . . . how do I do that if it won’t install Creative Cloud?I am inclined to force quit again and install the individual apps that I need, but WTF?

Here is a screenshot of the windows pop-up error message appearing anytime (every 10 minutes non-stop) since I installed Adobe Acrobat Reader DC Free version (directly from the Microsoft Store) on my Windows 10 Pro 64 bit version 22H2 (as local admin, personal computer).Translation from french:“FullTrustNotifier.exe - incorrect image - C:\Windows\System32\AppContracts.dll is not ment to run under Windows or contains an error.  Install the application again with the help of the genuine installation support or contact your sysadmin or the software editor to obtain support.  Status of the error: 0xc000012f.”Is this error known and what am I supposed to do to make it disappear?Thank you for your support!

Jeg har min mail med købsdato 14. marts 2019 med ordre #ADB055011084DK og serienummer NUMBER REMOVED FROM THIS PUBLIC FORUM til Adobe Premiere Elements 2019 og ønsker et link til at downloade PE2019 på minbærbare PC. This is a public forum, not Adobe support… you just gave your serial number to everyone who read this message before I removed the number… Moderator

I've just noticed Photoshop has disappeared from my installed apps, if I scroll down to all the apps it says 'install' for Photoshop. It is already installed and I still use it but according to Creative Cloud it is not installed? 

I have a serial number for my adobe acrobat 9 pro which is not active and so the program will no longer work.  It was fine last week but now says I have a licensing problem.  Help!