Questions

Is there a list of possible return codes from the AdobeSerialization executables on OSX and Windows and their corresponding translations available anywhere?  I've inferred a few through trial and error, but some of my coworkers are coming up with some esoteric failures.If there isn't an exhaustive list available, can anyone confirm that Return Code = 25 translates to 'You're using a prov.xml file that does not match the LEID of the installed CS6 edition'?

Hi, i have to deploy Acrobat Pro DC2015 12.0 with Configuration manager,Can anyone help me to custom setup properties to avoid activation, to register with serial numbere and to install the package silently.Thank

We currently have Adobe Reader XI deployed and should migrate to newer version soon. However, as far as I know there are three options available:2015 (Classic Track)2017 (Classic Track)2017 (Continuous Track)We have decided to use Continuous Track for Acrobat. Which option would be the best for us? Could the be any compatibility issues with using Classic Track for Reader while using Continuous Track for Acrobat?Thank you very much in advance.

Troubleshooting suggests stopping all Adobe processes, and renaming PDApp folder.Both of those I have done, I get the same error.Anything else?

Olá, pessoal! Atualmente estou tentando comprar os pacotes da Adobe, mas antes queria fazer uma avaliação.Quando vou tentar fazer o download do Lightroom aparece o seguinte erro-----Hello guys! I'm currently trying to buy the Adobe packages, but before I wanted to do an appraisal.When I try to download Lightroom the following error appearsInstallation failedUnable to extract files. Press Try again to download the product again. (EX20)

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I have Adobe Acrobat Reader DC installed on my Windows 10 workstations.  I keep them updated via SCCM using SCUP catalogs.  However, my installs seem to be stuck at version 15.020.20042 and don't seem to be updating beyond that.  I have the following Acrobat and Acrobat Reader catalogs provisioned in SCUP and am importing all of the available updates into my patching deployments:Adobe Acrobat DC Classic Track:  http://armmf.adobe.com/manifest/arm-manifests/win/SCUP/AcrobatCatalog-2015.cabAdobe Acrobat Reader DC Classic Track:  http://armmf.adobe.com/arm-manifests/win/SCUP/ReaderCatalog-2015.cab Adobe Acrobat DC 2017 Classic Track:  https://armmf.adobe.com/arm-manifests/win/SCUP/AcrobatCatalog-2017.cab Adobe Acrobat Reader DC 2017 Classic Track:  https://armmf.adobe.com/arm-manifests/win/SCUP/ReaderCatalog-2017.cab Adobe Acrobat DC Classic Track Transition Catalog:  https://armmf.adobe.com/arm-manifests/win/SCUP/ReaderTransitionCatalog-2017.cab Is

Starting yesterday whenever I try to create a package I receive the following error:An error has occurred during download. Please try again later.The error appears with a yellow exclamation point next to each of the titles included in a package. I also receive the error on machines that I have used to package previously and have caches of the programs already. Is anyone else seeing this issue?Thanks.

HiI purchased Lightroom 6 from an Adobe reseller. I have downloaded the software from the LWS site. I tried to install it , but it comes up with the attached image. I have tried Adobe Cleaner Tool and The Adobe Support Advisor. Please help.[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from Comments forum to specific Program forum... Mod]

I understand I am reviving this thread but, I am also suffering from my users being logged out of Acrobat DC and we have Enterprise Subscription based licensing. Called support and the they gave me the run around about deleting the slcache,OOBE, folders/files which doesn't work nor will I accept that as resolution. We have 350 users and this happens to a couple dozen users and there is no rhyme or reason to it.So if anyone has gotten a resolution to this please let me know.

This is the error message I am getting.

Packaged CS6 and selected adobe pro only. It says installed in software center but doesn't show installed on the comptuer.

After installing Acrobat Pro or Reader DC we are getting file association reset issues.  It rolls through a few files types and reassociates them with Edge instead or the Acrobat applications.  We have tried a few things but this keeps happening. 

Hello,So I'm managing 15 device licence for educational purpose.I did deploy my licenses on the educational devices, 14 of them, and the console is showing me that I still have 3 licence not activated.That maybe because those devices never launches Adobe, so not a bid deal.But I have this probleme now, I did deploy one package on my computer, a macbook pro, all was fine.Till I revoke the licence, and deploy the package on a iMAC.But after that, I get authorization to deploy one to my mac since there's some licence not activated.But between that, I was using the trial version of those products (Ps, Ai, Id, Xd), on the Adobe CC account that we use to manage the devices licences.And now the trial shows up on that account.After deploying again the package to my macbook, it didn't activate a licence, instead it did use the trail licence, and since the trial expire, I can't acces the programs.I did uninstall, remove all adobe files, even on system level, but when I redeploy the package, it a

We have an Adobe CC team login, we have aqquired a company who also have an adobe CC team login.How do I go about transferring their apps onto our adobe cc login so I can manage them all from one place?Is this the right procedure?Transfer an Adobe product license

We need to have a secure network in order to comply with film studio's security requirements to work on their films.  We are trying to open holes in the firewall so that our editors can sign the Creative Cloud app for Syncing settings and such. Exploring the net it seems since Adobe moved to AWS I guess this has been an issue.An adobe support rep sent me this saying to whitelist this giant list for non-browser services:https://helpx.adobe.com/in/enterprise/kb/network-endpoints.htmlWhich is helpful, but Adobe's engineering guys have overlooked a very key issue that a firewall cannot whitelist a wildcard FQDN (ie *.adobesc.com).  It needs specific FQDN’s to resolve to IPs.  This will never work properly in it's current state and the solution that Adobe's support guys are trying to sell will always be a fail.  Assuming they don't want that.  Other studio IT guys seem to be complaining about this as well.  Would love a work around Adobe?!

I cannot deploy creative cloud in our environment over the network.  We use a combination of SCCM and WDS to deploy creative cloud and nothing is working.  I am creating a 64-bit package with Photoshop, Illustrator, Premier, In Design, and Acrobat DC.  If I silently run the install from a network drive it installs Acrobat/Distiller and than suddenly rolls everything back and fails.  If I double-click the setup.exe to just see what happens, it fails within a few seconds.  However if I COPY the Adobe Package Folder I created LOCALLY to the desktop and run the setup silently or just double-click the .exe it installs 100% without an issue.  What is the problem?  Thank You.

ASCD purchased a license for group and my editors should be on that group.this is urgentCarmen YuhasSr ManagerASCD703 575 5419This e-mail message, including any attachments, is for the sole use of the person(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. ASCD makes no guarantee that this e-mail is error or virus free.

Hello,my company bought several Adobe CC products (2017). We've got the Creative CloudPackager and I have build a PhotoShop package.Now the problem is, that I can't install the software via MSI because everytime the setup asks for proxy credentials -.^And it doesn't matter if the credentials are wrong, right or blanc, the installation process fails after clicking "continue".So the question is: why such prompt and how to supress it?The Exe-setup is no option.Thanks for your help.

What Adobe account / e-mail address should we use when purchasing subscriptions for employees in an enterprise? Should we use the e-mail address of the corresponding employee so they can activate / log in to the purchased product/subscription themselves on their workstation if/when necessary?Should we instead always use the e-mail address from the IT department for all purchases/subscriptions so all purchases/subscriptions can be centrally managed from a single account? Is it even possible to purchase several subscriptions for the same product (say, 10 licenses for Adobe Acrobat Pro DC) with a single Adobe account and install, activate, and use them as desired on any 10 computers (different employees)? Please advise.Thank you.PS: We are Adobe customers. How can we contact Adobe support by e-mail? Please inform. Thank you.

I'm a cc subscriber and am searching for an Adobe blu-ray authoring solution. Encore has been recommended, and the online community says to download Premiere CS6 from the CC "previous versions" area in the Apps sec version. Youtube tutorials clearly show the CS6 version but when I look for previous versions I only see several CC versions, no CS6. How do I find the CS6 version of Premiere, which I need as that is the only place to find Encore, which I need to burn a blu-ray.Thanks!Jason

I have a handful of iMacs that I am unable to install a package on that are using up to date software. From what I can see, it might be an issue with minimum requirements, but I'd like to know specifically what information the logs are showing if possible.I will post the logs below.

Creative Cloud Desktop app shows update failed code 183. Retry also fails after about 82%.I have tried many suggestions found in forum for this issue, which seems to be widespread, but nothing has worked. I am running CC as admin, and my User has full admin privileges.If I can never update Creative Cloud ever again, will Photoshop eventually be locked out? I can live without CC, but I can't live without Photoshop.

I cannot figure out how to prevent the right-side Tools Pane from EVER opening with a document.It seems like an earlier DC release added an "Open Tools pane for each document" setting but this looks to be replaced with "Remember current state of Tools page". How do I set the state to it's closed from the start and never opens? Otherwise users have to see the pane at least once and close it. Every frustrating.Any ideas?I am using Reader 2017.011.30066

I would like to query about Adobe patching to our enterprise workstations, but we are unable to download and sync option is failed via SCUP. could you please provide the process to get adobe patches. Thanks.Appreciate your help and suggestions