Questions

I have created a customization install disabling the prompt to sign in...  Everything was fine until the last update release 15.006.30280.  After installing that the  Sign In Required prompt pops up.  The only way I have found to get rid of that is to uninstall all of acrobat and reinstall it.  I install the updates again, including 15.006.30280 and it works fine with no Sign In prompt.  I don't really want to do it on 60 computers.  Anyone experienced this?  Is there an easier fix?  Thanks.

Hi there,I have a query with regard to the the option to sync files to Cloud.Is there a way to permanently disable the option to sync on or off (make it grayed out, maybe) so that users won't have the ability to change it? Is there a registry key that controls these options? Thanks!

Any reason why Adobe Acrobat Pro would sign out users that connect to a Terminal Server?[Moved from the Lounge (which is where you can connect with your peers for conversations that don't directly relate to product help and support) to a product-specific support forum - moderator]

Since each user creates their own Adobe ID for login, how do I reuse a serial after a user leaves or is no longer using the software? Is there something I'm doing wrong?Thank you,Derek

Hi there,We have a Virtual environment for Desktops in several areas.We would like to be able to assign a licence to a virtual desktop ie: MANVDESK01 - which I currently do.But what I want to be able to do, is assign a licence to this desktop, if and when I delete/re-image to upgrade or change settings on it. The licence would continue to be deployed to it without the need for me to get the licence key and re-install it on it.So in in nutshell, we currently have 40 licences and would like to be able to assign re-assign remotely!Please advise on how to go about this.. Speak soonJustin Brett

Hello,I would like to understand the all procedure to deploy Acrobat Pro in citrix environement :- creating user / license- downloading and installing the porduct- identifyingIs it possible to organize a meeting with an expert from the support team ?Thank you

After installing Acrobat Pro DC, everything appears to be work fine.  Later, some users are being prompted to login to Adobe.  How can this be disabled?  The only fix we have so far is to uninstall and reinstall.  We'd like to prevent that if possible.  Logging in as a different user does not resolve this so it appears it's not Windows profile.  We've also tried: Copy ABCPY.INI from a known working computer adobe_prtk --tool=ReplaceSN --serialize=LEID --serial=AdobeCreativeCloudCleanerTool.exe – this fixed a similar issue with Adobe CC products but did not resolve this issue with Acrobat DC Pro · Browse to the location: [System Drive]:\ProgramData\Adobe · Rename the 'SLStore' folder to 'SLStore_old' · Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe · Rename the 'SLCache' folder to 'SLCache_old' Data type boolean: DWORD value > REG_DWORD Default null Version # DC HKLM Path HKLM\SOFTWARE\Policies\Adobe\(product name)\(versio

hi everyone,our users have Adobe Acrobat XI v11.0.17 installed and i would like to upgrade to Adobe Acrobat XI v11.0.20.  i have looked over the documentation and i just can't get it to work.  we have over 100 users so we're using a software delivery system...Altiris.  the original install was done via the Adobe Customization Wizard XI using a transform file.  i have tried upgrading using a transform, admin install as well as using the 'PATCH' switch.  What is the best and least invasive way to upgrade to the latest version?  HELP!!!  TIA...

I send invitations to my users that require Acrobat Pro for their job responsibilities and lately I have gotten a "Currently unavailable" error after they setup their Adobe account and are ready to start the download. This is highly inconvenient when I have off-site users being sent invites and getting this error. The only way to start downloading Acrobat Pro after they finish creating their account is to go back to the Adobe home page and click Desktop downloads and then search through ALL of the apps to finally find Acrobat to get it downloaded. This has been happening for 3 weeks now and the first week I figured this issue would be resolved.Instead of invite and forget, they have to put in a ticket, then once I am finished with my previous tickets I can finally send them the instructions to get to the correct webpage for the download. This is turning a 5 minute process into 30+ minutes depending on the ticket queue.When will this be fixed? If not fixed, when will this be resolved to

I've had a Creative Cloud for ETLA license for a few years.  In April of 2017, when my last license expired, I mistakenly subscribed through a different route, where I was charged a significant monthly rate, as opposed to the very modest annual fee I had been paying.  Working through Adobe support at this phone number, 1-800-833-6687 I was assisted in cancelling my license.  I simultaneously re-purchased a CC for ETLA license, and received a redemption code.  I've entered the code but, and when I try to go through the process again, I am told I've already entered that code.  However, I have not been able to complete the new registration. I have various applications downloaded but now they fail to open (Photoshop and Premier). 

Hello,We have Adobe enterprise license, I create a new CC package for Project Felix  via CreativeCloudPackagerWhen I testing the package , the client installed but asking for Adobe account sign inMy question is , why i can see Project Felix in CreativeCloudPackager but i still need a account to use it ? it not like other pacakgesIn a worst case, if I want to use trial version of Project Felix, how can i do ?ThanksQMJ

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Hi all,we are trying to update our clients from internal AUSST-server. But it seems, downloads were done from external Adobe-server.One question for clarification:Documentation says on WIn7 updates.override-file should be in\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overridesand\Program Files (x86)\Common Files\Adobe\UpdaterResourcesDo I have to add the filename AdobeUpdater.Overrides to the first location?Should it be (with filename):\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides\AdobeUpdater.Overridesor\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides  ??RegardsUllrich

After searching the forums, I see this is possible in CC Enterprise.  But, specifically, can this be done in CC for Teams?License or entitle CC for Teams installations so they don't require activation via the internet. We have numerous machines with no internet access and this prohibits using cloud-entitled applications like CC.So, has anyone done this?  If so, is there a documented method?Thanks for your help.

Hello,In Feb 2017 I was able to successfully build a silent MSI install of Acrobat DC (AcroRdrDC1502320053_en_US) using the Customization Wizard and deploy the app via ManageEngine Desktop Central. My users could access the self server portal and fire up the install - and it would install perfectly - following all my specific customizations.Now - I want to do the same with the current DC track installer (AcroRdrDC1700920044_en_US)I expanded the exe archive using the correct command line (per the Enterprise admin guide) and I end up with the 6 key files. I then fire up the Customization Wizard and load up the acroread.MSI file from the new archive I just expanded. Then within the Customization Wizard - I choose Transform->Load Transform to get the settings previously built in Feb 2017. This loads correctly and I save the Package and deploy the files to the specific folder within my DesktopCentral environmentBut when a user runs the install from the portal - the end result is not Vers

hello, we recentrly had to copy the hard driver from a working windows 7 computers where Adobe Creative Cloud was working correctly to another computer.since, this other computer won't launch any of the creative Cloud apps (entreprise/education agreement, created with the creative cloud packager) except for lightroom and captivate (wich are from a different package)Anyway, I'm seeing those entries in the logs under the current administrator user, trying to launch illustrator CC. (sorry for the lenght, doesn,t see an option to make it smaller.What are the solutions to resolve this issue? is there a way to recent the licensing information or something like that?thanks.oobelib.log01/31/14 11:25:39:384 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Could not find license from which to get user data01/31/14 11:25:39:384 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | No value for key [PersonGUID] in user dictionary.01/31/14 11:25:39:384

We are currently unable to renew individual users team subscription for Adobe Acrobat Std DC  with our current renewed Team Subscription valid thruu Dec 2017.Scenario:User gets message "Subscription Expires", when activating our Acrobat Std DC according to the documented procedure, it looks as it works but then the applications reverts back to Acrobat Pro DC and says subscription expired?All user information looks ok on the admin console Team page and the users indivual Adobe Account page!We are also unable to remove users from the Team and reassign licenses?Any hints would be appreciatied!

Just discovered that packages that I newly created seem to completely lack signature.There is no lock to click at the installer prompt, and if I run pkgutil --check-signature on my newly created pkg the result is:Status: no signature.Packages created with Adobe Creative Cloud Packager should include a valid Adobe Signature right?Using AAM 10.0.0.49 and macOS 10.12.5.CheersMatt

Hi.  I am using WIndows 7 with a Creative Cloud Team membershipI got the Error 201 message when I tried to update.Then I tried to do the same process in Windows Secure mode with network getting the message that the CC app was damaged with option to repair.After the repair the application is uninstalled and I am still not able to download and install Creative Cloud from scratch.The applications will at some point need to get verified which will not be possible without Creative Cloud app.Where do I go from here? 

Hello Adobe Forums,I have multiple staff members who are unable to sync files across our network to Adobe's cloud.I believe this boils down to an issue where the required ports are being blocked by our firewall, I have seen other similar issues but no fix seems to have been found.On our site we are rolling out a newer firewall to replace the old one but this project could be a couple of years until its complete, I have tested under the new firewall connection this behaves properly.In order to allow staff on the old setup to be able to sync it appears we need to open specific ports to allow the files to sync, could anyone confirm if they have tried this step and if it fixed the issue, if so could you lastly confirm the ports or port ranges that need to be opened up.If it helps we use the JANET network on site which is an educational network

Hi,For the past week or so, I've been unable to download Dreamweaver 2017 and updates from the Creative Cloud Packager. All other applications download and build successfully. Dreamweaver refuses and simply displays an Oops there has been an error message. Opening the PDApp.log shows:06/06/17 14:18:09:982 | [ERROR] |  | ASU | PDApp | CCMEnterpriseApplet.HyperdriveDownloadProgressCmd |  |  | 7304 | Received error packet : <error> <errorType>GenericError</errorType> <isRecoverable>false</isRecoverable> <sapCode>DRWV</sapCode> <version>17.0.0</version></error>​Any suggestions or clues would be great.Thanks

We have a number of user who are being prompted for automatic updates, I have checked their registry to ensure bUpdater is set to 0, which it is, any ideas for other settings that might cause this.  Our package has been configured with the Acrobat customisation tool not to update and for most users is working as intended, thanks.

Hello,Our department is having SERIOUS issues with Adobe CC and network accounts when we migrated to macOS Sierra.THIS WILL BE A DEAL-BREAKER FOR US and our department cannot be recommending Adobe products if Adobe doesn't fix this issue with network accounts. I will recommend this posture to the Regents of the CalState Edu if this issue persists.At this point Apple is pointing to Adobe so I am posting here to see if anyone else has this issue:When using macOS Sierra client and a network account (home directories served from macOS Server 5.2), Adobe CC After Effects, Premiere Pro, Audition all crash or freeze upon launch.After Effects does this:AAWe think the Adobe apps cannot somehow access the network user's preferences folder.When we revert our Client computers to 10.11.6, Adobe works.When we use 10.12.3 Clients, Adobe crashes.How can we mitigate this under macOS Sierra?I posted this same question in the After Effects Discussion. It seems more folks are having the same problem. Any

I have cc team and I do not want to log in from mac

Need to use InCopy CC2014. Assisting someone in trying to get it installed on a new Mac.In the screenshot, on the left I see previous versions of Incopy but the person I am assisting doesn't see InCopy at all ( they were able to install inCopy CC2017)I'm confirming that they have a full CC license seat so not sure if that is a factor.Thanks for any help,Richard Velasco