Questions

I have a list of licenses but cannot remove the old users from. PRO Mac, 9 Pro, CS5 Premium and creative suite keys.  How can i remove the old users so i can give them to new users. The old users dont seem to have adobe accounts.

Hi, i want to create a web application and integrate a digital sign with Adobe, how can i do it?

Hi, I hope someone can help.  There is no simple ask for help button anywhere here.  I have the above listed software in my network.  I bought 4 licenses and they are not listed on my LWS yet but I was emailed the Software license Certificate.  I downloaded the software and installed it with the license / Serial # I got in the E-mail.  Everytime a user logs in the are asked to login to the Adobe.  How do I get rid of this? 

Acrobat generates error  message: acro.exe there is no disk in drive. Insert disk in drive. The drive letter that is mentioned does not exist. Uninstalled Acrobat and error code issue went away. Is there a fix for this issue?

I am trying to uninstall Adobe Acrobat 9, 10, 11 Pro for one of my client through silent Batch file but the product is not getting uninstalled. I tried to uninstall manually on one of client PC and got the prompt "Uninstallation Dialog cannot continue. One or more applications are using files that are marked for uninstall. Please close all open applications before continuing." Please let me know the forceful process to uninstall the application.Please find the batch file content that I am using -@4628292 offMsiExec.exe /X {AC76BA86-1033-0000-BA7E-100000000002} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-0000-BA7E-000000000003} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-0000-7760-000000000003} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-0000-BA7E-000000000004} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-F400-7760-000000000004} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-F400-7761-000000000004} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-F400-7760-000000000

Hi Team,I have received request from Dell fro Registration for Ariba , where i have query i am already using ariba account for one of our client so we can go with same ariba id aur for each individual client there will be unique ID.Kindly Confirm

I am the team manager. We purchased three licenses. I downloaded everything and when attempting to open Adobe InDesign CC 2015 on my machine I received this message: I was logged in when I received this message."No Subscription FoundWe couldn't find a Adobe InDesign CC 2015 subscription associated with this Adobe ID. You can purchase a new subscription or if you do not have a subscription and are unable to access it, please contact Customer Support.You may also choose to start this product in trial.Have a different Adobe ID"?I tried to log out and log back in and nothing changed.

Hi there,I'm a systems administrator and would like to know if there is a way I can be alerted when updates are available for products in CC 2017?  So I can arrange deployments to keep our systems up to date with the real world.Maybe an email list? Or RSS feed?Many thanks.

Anyone else have this issue.    Large environment.   Acrobat DC patches fail.   Never had the issues with 9,10,XiAcrobat DC Classic Offline Serialized via MST. Patch always fails on the custom action.  (SERVER)     MSI (s) (3C:B4) [00:10:26:545]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIF75B.tmp, Entrypoint: AAMIU_Install (UNKNOWN)     CustomAction AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) The users of Acrobat after the patch failure get the popup.   "Adobe Application Manager" required to verify your license, is missing or damaged.  A repair from the help menu will restore functionality.   Just a pain every time I need to roll a new patch out to the environment and dealing with the failures and the Users. Like I said never had it in previous releas

We have upgraded our Citrix XenApp 6.5 environment from Adobe Acrobat Pro 10 to Adobe Acrobat Pro 11 (current version is 11.0.19).  We are now having an issue with our users when they click on a PDF link within Internet Explorer 11, it is opening in IE11 instead of Acrobat.  We have set the GPO to disable the Adobe PDF Reader plugin for IE but it still opens in IE11.  Also, every time a user clicks on a link, they are being prompted with whether they want to Open, Save, or Save As the PDF.

Is there any way to find out what serial number was used to install Adobe Pro 11 on a mac?

Recently installed Adobe Acrobat Pro DC for a client and they are reporting that it is unable to print. Restarting the computer will allow them to print for a time but then it will stop printing again. Found that ending the splwow64.exe process and closing all Adobe Pro windows then opening PDFs will have the same result as restarting. User is on Windows 7 Pro x64. User is able to print from other programs while unable to print from Acrobat Pro. Any ideas on a permanent solution?

If i buy an enterprice licence, can I use the same license for mac and pc? In my work I have a mac but we are changing to PC, I can I buy it or I have to wait for the pc to come?

i have a regestered version of 8  professional. it has been working fine till 2 days ago.now it tells me that i need to activate to continue using this product. nothing has changed ,and nothing has been installed. it  will not connect to theinternet for verification. what can i do as adobe does not support any longer. i running  xp pro  adobe version  8.1.5 professional.

Hello,I have problem updating CC2017 apps on PC (windows 10 64bit)Creative cloud app reports that all installed apps are up to date even I know there are new updates. Example: I have AE 14.0.1 and there is 14.1 update available.Tried to manually update Creative cloud app to last version and now it reports that only AE and ME are installed, PS,AI,AU,BR disappeared from installed list even they are installed and start normally.Also in every installed app, help/updates option is greyed out.Bridge updates... reports this message:User account is administrator type, and I also tried to start apps as administrator but no difference.Any solution for this update problem ?Thank you.Delphis

One of our users had two licenses. We were going to remove one to give to another employee, so:Late last week, I removed the user from one of the two licenses and reassigned that license to the new employee.This morning, I was informed that I had removed the wrong account. I immediately revoked the new employee's license and reassigned it to the previous email address.That user is telling me the Cloud data is gone, including "project files."I had thought that cloud assets on an account weren't immediately deleted upon license removal - doesn't Adobe allow a few days for a user to come up with a new license to preserve their cloud data? Is there any way to recover her data at this point?Thank you!

I had cancelled the Creative Cloud for Teams over the weekend and paid for the software licenses until mid next month.  When I tried to get into my software today, I got messages reading "Membership Expired." So I went to double-check the website (Legal subscription terms | Adobe) which reads, "Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by contacting Customer Support."According to the tech, whom I was chatting with today about my problem, "I would like to inform you that you were using a Teams subscription and you can not use the services once it is cancelled."  Unfortunately, the tech whom I worked with to cancel the subscription didn't tell me that, but he did manage to try and sell me another subscription.

Curious if anyone has seen any issues with a device-licensed CC client being automatically and repeatedly removed from the admin portal. I have one client in particular that I have to re-serialize about once every two weeks.Our portal administrator says he's not removing it manually, and no changes are being made on the system, with the exception of it being used on different networks around campus. I'm trying to get him to submit a support case with Adobe, as I apparently don't have access to any support but the forums.Any help would be greatly appreciated!

We have a customer with 50 employees and therefore 3 terminal servers. A few employees need Adobe Acrobat DC Pro. We as their IT partner want to install it on all 3 terminal servers so they can use Acrobat on each server.With RES workspace we limit the possible use of Acrobat to the users who have a license.is this allowed and possible?

I am using the Creative Cloud Packager to build individual Adobe packages for installation through SCCM on Dell PC's. I have successfully built and deployed quite a few packages including Photoshop, InDesign, Fireworks, and Bridge, but for some reason the Lightroom package will not install. We have an enterprise license and I am using the same procedure I used for all of the other packages. The Lightroom installation media downloads and the package is successfully built but running the .exe or the .msi is not successful. When the installer is executed, it brings up the normal dialogue boxes and appears to be working. However, after a few minutes the box goes away with no error message and nothing is installed. The most frustrating part is the lack of log files, I found the page pointing to the Common Files folder but there is no Adobe folder in there. I have tried installing and running the CC Packager on two different machines with the same result. I also tried installing Photoshop CC

Why do we still not have the ability to add notes in the admin console? It would make administering large organizations tremendously easier. Everytime an account comes up for renewal I have to refer to an external spreadsheet to see which devices belong to which users and what account they use. Mac hostnames aren't always set and tracking down a dhcp address of when it was last online isn't easy either. If we just had that information saved in a notes column this would be simple. I already have an account for each department but this doesn't solve for when I have 18 licenses and they only wish to renew 8 of them.I've been told over the last 15 months that this was coming, and requested by many other organizations. Where is it?

I currently have 10+ individual Adobe DC Pro subscriptions for my employees that I have an agreement on each one for a year and that I pay monthly using a credit card.  I spoke to an Adobe representative 2 weeks ago and they suggested I convert my individual plans into an Enterprise plan so I can administrate the accounts.  I want to do this because I have some employees who have left our company and I'm still paying for an account I can't use because I don't have their login credentials.  The rep I spoke with took my info and said someone from Enterprise would call me.  It's been two weeks and no phone call.  I've searched online trying to find help with no luck.  How can I get this done?

dear Team,This is Yogesh from India. Here I am going to ask Adobe acrobat pro support.Last 2 year I am using Adobe acrobat pro software ( with license). in that I am facing an issue for Japanese Font not supported.when I am open the document with Japanese letter, its showing  only Junk characters (like %&H$#@).please find the image for your reference.kindly give me the solution how to resolve this issue.regards,Yogesh

I need to install a Adobe PDF printer.  I've reviewed the manual install information but I do not have Documents\*.pdf as an existingport option.  Please help me resolve this issue.  Thanks!

My company purchased a few hundred dollars worth of HD footage using the standard license. My understanding was that I would that footage licensed to use whenever I needed...however, when I attempted to use it again, it says it was unlicensed. I only used the footage once so I didn't pass the quota of the standard license and there is no "time expiration" within the terms in conditions. Why do I need to pay for footage again that was already paid for? Thanks!