Questions

We have recently signed up to CC and have created a basic and a "design" based packages for both Windows and MAC. The windows ones work fine but the MAC one fails. It worked on a brand new MACMini but will not on any of our students MacBooks. We have run the CCClean tool but this does not get rid of all the installed components. We have been through and manually uninstalled, restarted, run the tool again, tried the package installer again - no joy. There are no error codes just "The Installation Failed. The Installer encountered an error that caused the installation to fail......" We have been through the logs but there is nothing conclusive there.Is this a known issue and could someone shed some light or give direction.Thanks

Dear Adobe Team and users,I need to prepare CS6 Fireworks for mass deployment. I have encountered a trouble, which is not easily resolvable through internet research.I install CS6 on clean VMWare Virtual Machine, on Windows 7 x64, in silent mode. My command looks like:<Path to Set-up.exe> --mode=silent --deploymentFile=<path to deploy.xml>or<Path to Set-up.exe> --mode=silent --deploymentFile=<path to deploy.xml> --overrideFile=<path to override.xml>And after a while I get Error Code 7.This is how my deploy.xml looks like:<?xml version="1.0" encoding="UTF-8"?><Deployment>    <Properties>        <Property name="EULA_LANGUAGE">en_US</Property>        <Property name="eula_EPIC_EULA_ACCEPTED">1</Property>        <Property name="eula_EPIC_EULA_SELECTED">0</Property>    &n

We have a problem at work.We have an adobe enterprise license and we are installing Adobe CC using the Adobe packager.It turns out a thrird party plugin to Adobe InDesign CC only works with version 11.2 while the current version offered when we do a package is 11.3.Is there any way to get a specific older version installed while using the Adobe Packager?

Since our Employees upgraded Acrobat, noboday sees any printer-dialogue anymore.We've tried the Shortcut cmd + p as well as choosing the print icon on top of the application and the Menu File > print... nothing happens after choosing any of the mentioned options.Any idea what's going wrong with Acrobat?

Hi, I have installed creative cloud on my desktop and laptop. For reasons unknown, the creative cloud apps on my desktop disappeared. So I used the creative cloud packager to reinstall them. It downloads everything, gets to 'building ...' and then at 99%, it fails and says Build Fail - Your build encountered unrecoverable errors. Tried it several times, same thing. Any thoughts on why it's not installing (or why it went away in the first place - I only installed it on those two computers and it's still on the laptop)?Thanks,PaulThe log is pasted below: Trial 1Thu Sep 18 18:36:47 2014[INFO] AdobePackageBuilder - Build Version - 1.6.0.53Thu Sep 18 18:36:47 2014[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4Thu Sep 18 18:36:47 2014[INFO] AdobePackageBuilder - AdobePackageBuilder : Terminate packet received from UI. Quitting ...Trial 2Thu Sep 18 22:34:24 2014[INFO] AdobePackageBuilder - Build Version - 1.6.0.53Thu Sep 18 22:34:24 2014[INFO] AdobePackageBuilder - Logging

I use a WSUS Server with WPP to deploy 3rd party updates to our computers.https://wsuspackagepublisher.codeplex.com/WSUS Server has been live and working for a year and WPP is fairly new. Anyways.... I'm trying to update Adobe Reader DC to the newest version which is 15.016.20039. The problem is that the ProductCode for the old version & the new version are the same. So I'm unable to use that.I use the Transforms file and added a registry key to HKLM\Software\Wow6432Node\Adobe\Acrobat Reader\DC\Installercalled "Version" which is a REG_SZ with 15.0.16.20039 and that will allow me to verify which version i'm on.Unfortunately it would appear that the Version key only gets added when the software is installed without the previous version installed. I believe this is due to the fact that the older file had a MST file that did not include this registry key. (Even though I have the MST file uninstall old versions)Anybody else running into this issue? Any help is appreciated.

HelloAnyone found the parameter for removing ALL Adobe softwares or CS3/CS4 using AdobeCreativeCloudCleanerTool.exe?what i know:--removeAll=CREATIVECLOUDCS6PRODUCTS - Removes All Creative Cloud--removeAll=CS6 - Removes CS6--removeAll=CS5-CS5.5 - Removes CS5 and CS5.5Thanks!

My University has been struggling with the automated or unattended removal of CC 2014 Enterprise so we can upgrade our classrooms to CC 2015 Enterprise an not have duplicate programs. CC 2014 was installed using the Creative cloud packager as well.We have been successful in creating a new CC 2015 Enterprise package with the Creative Cloud Packager and it installs what we selected but the older CC 2014 applications are still installed.I have attempted to use the Adobe Creative Cloud Cleaner Tool which removes most of the applications but it leaves Dreamweaver, Fireworks, Extension Manager, Adobe Flash Builder and most of the icons under All Programs. You are then unable to uninstall these remaining apps after the Cleaner has been run. They are no longer in the Control Panel.So I guess my questions is if the Cleaner Tool does not remove everything and there are no other automated ways to remove the items that it misses or remove the items individually prior to running the tool. Has anyon

hey! and i ordered creative cloud for many hours ago but i still can not work with my programs !!!  i neet to work fast!!!

Hello,I've installed Adobe Acrobat XI (32bit) on Windows Server 2012 R2 (x64)(RDS) with Office standard 2013 installed (32bit).When opening a PDF file and email this file i get the following error:Sometimes when re-create the outlook (exchange) profile, it works.Can someone help me out?Thanks in advance

i have built the package with the new adobe packager that said it puts acrobat and all in the build folder.  now I want to deploy the package with SCCM 2012 R2.  but was it the .bat file that I need to create to make that happen.  I want quiet unattendend install and not reboot for machines. 

I have created an AIP on the network, and have 2 different transforms to apply to the same AIP for Acrobat Pro DC.I have used the Acrobat Customization Wizard to create a transform, and want to cache the installer files for future updates.The install works fine, but the only files that end up in the C:\Program Files (x86)\Adobe\Acrobat 2015\Setup Files\ directoryare a subdirectory with the GUID, an empty Transforms directory, and an 'Enterprise.mnt', but nothing else.The AIP is an extracted and patched AIP.  The MST does include the setting 'Checkbox - ENABLE_CACHE_FILES - YES'msiexec /i acropro.msi TRANSFORMS=AutoUpdate.mst /qrAny help is appreciated!

I bought Adobe Acrobat Pro from Newegg.com - where can I find my serial number?

I have a volume license for Acrobat 10 Pro and Acrobat 10 STD and I want to know how many users can use each.  Can someone assist with this?  I tried to gather this information from Adobe Chat support but they redirected me to this forum.  I can provide the serial numbers.  Thank you.

Hi Fellow Acrobat Fans!I tried a couple test deployments of Acrobat XI Pro 11.0.03 by GPO.  It doesn't install on a couple desktops, just unistalls old versions of Acrobat X.  Only a generic error 1274, 2 and 1603 in the eventvwr's of the Windows 7 desktops.   When I try to manually launch the .MSI file I get: Visual C++ 2010 SP1 (x64) Runtime Missing.After installing Visual C++ 2010 SP1 Runtime manually on the desktops, the GPO works.  Not sure if this related or a fluke.I didn't see anything mentioned in the Enterprise Admin Guide except the IGNOREVC10RT switch.   Have I missed something in the Customization Wizard??   What are you folks doing to avoid this problem?  Anyone have suggestions on how to deploy Visual C++ 2010 or  ignore it?I didn't notice this issue with our Acrobat 9 or X GPOs.Our fleet runs 32 bit MS Office and we do not use Outlook clients (migrated to GMail) so I don't think these 'application functionality' wou

We have a serial key for Acrobat Pro. I was told it is a volume license key but nobody knows how many licenses are tied to it. I attempted to contact support who informed me that cant help and I needed to post it here. I am the new IT guy and the last guy did not document when/where we purchased it or what email address it is registered under.

I'm attempting to use the latest Acrobat Customization Wizard CustWiz1500920069_en_US_DC.exe to create a custom transform file for an Acrobat DC Standard Classic installation.  I can successfully create a custom .MST file but it does not appear that all of the settings are being properly applied.  Specifically I have set the "Show reasons for signing" option under Digital Signature and also Disabled All Services under Online Services and Features yet Acrobat is set to save to cloud and show reasons for signing is unchecked.  I have attempted to perform the installation using Setup.exe directly as well as calling msiexec and specifying the path to the transform with the same result.  I never had any trouble customizing Acrobat 11 or earlier versions using the wizard.  Any ideas on what might be happening would be appreciated.ThanksJosh

If I use Acrobat Removal Tool in my old  PC, can I install Acrobat X Pro to my new PC by old credentials

I'm trying to create a Reader DC package for deployment to our Macs, but I can't see it in Adobe Application Manager - only Pro is there. Do I have to get a separate distribution licence for Reader?

How do I monitor the data usage in the document cloud?

How do I activate the 20 gb of server space that is supposed to come with my 3 member enterprise team?  I only have 2 gb and the sales person, on a call after being told to call sales by the support person gave instructions to go to help on the management page but there is no heading regarding server space on help anywhere.

Is there a way to create a Adobe Acrobat Pro DC package in a .msi format, with the license key information already patched? We use Microsoft Windows Server Group Policy ( Software Installation) to deploy all of our software, and it only runs MSI installer package. With our current setup, we are unable to create logon script to run any .bat or .exe file, so running the License file (AdobeSerialzation.exe) post install, is not an option for us. Unless we manually run it on all of our workstations individually, which is what we would like to avoid. I have tried to use the Adobe Customization Wizard DC to edit the msi file with the "exception" folder, I was able to find the box for "serial number". But I do no have access to a serial number, the only thing I could access, is a pre-created Licensed File, or the Installation package ( for individual install) that patch the software with the License info automatically. But it does not help us with an Enterprise deploy setup.Please help.

We got 8 Adobe Acrobat Standard licenses and using VMware Horizon View with linkedClone technologys. Each time we redeploy the desktops our users get a prompt to deploy the license key.How we can fix this issue?Thanks

is the enterprise solution the way to go for more than 2 computers?

I know there is a check box to not ask again inside the application.  I a trying to set it for users when it installs so they are not prompted.  The customization wizard only has options to set a default or let app installer decide.  I could not find reference to a registry entry for this anywhere.