質問
Flash Player Troubleshooting 101 for XP
To troubleshoot Flash Player.
Please follow ALL these steps to solve your issue.
1. Download:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_active_x.msi
To your desktop. Do not choose run always save as.
2. Run this “uninstall_flash_player.exe” with every Internet Explorer and Windows Explorer Window Closed and Virus Scanners and Anti Spy ware disabled completely.
NOTE FOR VISTA USERS
If running this program on Windows right click the “uninstall_flash_player.exe” and choose Properties. Go to the Compatibility Tab in this dialog box, And tick on the use use compatibility for. Set the desired system to Windows XP Service Pack 2. Press Apply and Ok. Then run the program.
3. Download the full desktop installer from:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_active_x.msi
To your desktop. Do not choose run always save as.
4. Run this “install_flash_player_active_x.msi” with every Internet Explorer en Windows Explorer Window Closed and virus scanner disabled completely.
NOTE FOR VISTA USERS
If running this program on Windows right click the “install_flash_player_active_x.msi” and choose Properties. Go to the Compatibility Tab in this dialog box, And tick on the use compatibility for. Set the desired system to Windows XP Service Pack 2. Press Apply and Ok. Then run the program.
If you are unable to perform these steps, you can try and ask someone else to perform these steps for you.
Restart Internet Explorer and go to www.adobe.com , if you see the animation in the top, Flash Player is installed correctly.
If not please Contact Microsoft to check if Internet Explorer is somehow set up with the wrong security settings for installing Active-X components.
You can also install Firefox at www.getfirefox.com which comes with Flash pre installed to sea if Flash works in FireFox and not in Internet Explorer.
We will close this case, as the steps mentioned above should resolve your issue with Flash Player. If they do not, this issue is not directly related to the Flash Player but either to corrupted Windows System Settings or changed Internet Explorer Security settings due to a Microsoft Update.
You can always try and use the Windows System Restore utility to restore your system to a day that everything was still working correctly, but we do not recommend this, specifically after following the steps above.
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Other usefull links:
Common Flash player install issues: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166#instructions
Flash Player detection failure: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=7d1862a
Flash movies do not appear in the browser as expected: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19091
registry issues that prevent Flash Player installation: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116
All technotes for Flash Player can be found in: http://www.adobe.com/support/flashplayer/technotes.html
Flash Player User To User Support Forum http://www.adobe.com/cfusion/webforums/forum/categories.cfm?catid=184&forumid=44
Please follow ALL these steps to solve your issue.
1. Download:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_active_x.msi
To your desktop. Do not choose run always save as.
2. Run this “uninstall_flash_player.exe” with every Internet Explorer and Windows Explorer Window Closed and Virus Scanners and Anti Spy ware disabled completely.
NOTE FOR VISTA USERS
If running this program on Windows right click the “uninstall_flash_player.exe” and choose Properties. Go to the Compatibility Tab in this dialog box, And tick on the use use compatibility for. Set the desired system to Windows XP Service Pack 2. Press Apply and Ok. Then run the program.
3. Download the full desktop installer from:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_active_x.msi
To your desktop. Do not choose run always save as.
4. Run this “install_flash_player_active_x.msi” with every Internet Explorer en Windows Explorer Window Closed and virus scanner disabled completely.
NOTE FOR VISTA USERS
If running this program on Windows right click the “install_flash_player_active_x.msi” and choose Properties. Go to the Compatibility Tab in this dialog box, And tick on the use compatibility for. Set the desired system to Windows XP Service Pack 2. Press Apply and Ok. Then run the program.
If you are unable to perform these steps, you can try and ask someone else to perform these steps for you.
Restart Internet Explorer and go to www.adobe.com , if you see the animation in the top, Flash Player is installed correctly.
If not please Contact Microsoft to check if Internet Explorer is somehow set up with the wrong security settings for installing Active-X components.
You can also install Firefox at www.getfirefox.com which comes with Flash pre installed to sea if Flash works in FireFox and not in Internet Explorer.
We will close this case, as the steps mentioned above should resolve your issue with Flash Player. If they do not, this issue is not directly related to the Flash Player but either to corrupted Windows System Settings or changed Internet Explorer Security settings due to a Microsoft Update.
You can always try and use the Windows System Restore utility to restore your system to a day that everything was still working correctly, but we do not recommend this, specifically after following the steps above.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Other usefull links:
Common Flash player install issues: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166#instructions
Flash Player detection failure: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=7d1862a
Flash movies do not appear in the browser as expected: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19091
registry issues that prevent Flash Player installation: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116
All technotes for Flash Player can be found in: http://www.adobe.com/support/flashplayer/technotes.html
Flash Player User To User Support Forum http://www.adobe.com/cfusion/webforums/forum/categories.cfm?catid=184&forumid=44
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