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Nov 5, 2026 4:03 PM UTC
Question

Can't select art board range when saving as PDF, JPG, SVG, EPS

Since updating to Golden Gate 27.2 a week ago, save dialog boxes have been the bane of my existence. When saving a pdf (something I do on average every 5 minutes) from “save as” I can’t click the box to select the range. Sometimes it won’t even let me click the drop down to change the file type. Sometimes I can’t click anything and hitting the escape key is the only way to close the box.

I cycle through trying to save it from “save as”, “export as”, and “save as copy”. Sometimes one of these will work, but sometimes the method that worked before won’t work the next time and the cycle continues. I even tried it with jpg, eps, and svg files with the same issues. 

I’ve tried restarting Illustrator and my computer but I cannot figure out what magic order of events occurs to make it work properly or what I could accidentally be doing to make it not work. It feels absolutely random.

 

Illustrator version 30.8.2 

 

*Forgot to mention that I’m saving to my computer, not the cloud

    2 replies

    justlearn
    Community Expert
    Community Expert
    Nov 6, 2026 5:49 AM UTC

    ​@camryneliz in addition to what was suggested by ​@CORCTON34033231 it isn’t a permanent solution, but you may want to roll back to the previous Illustrator version that worked. It’s one of the main reason why I haven’t updated to Golden Gate from Tahoe because Adobe hasn’t done it’s updates to match Apple ecosystem

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    CORCTON34033231
    Community Expert
    Community Expert
    Nov 5, 2026 6:07 PM UTC

    Hi camryneliz — sorry you’re hitting this. Since Illustrator is becoming unresponsive in the Save dialogs, the official troubleshooting steps are these — please try them in order:

    1. Check that your computer meets the minimum system requirements for Illustrator.
    2. 2. Update Illustrator to the latest version and restart your computer (you’ve already restarted, so just check for an update).
    3. 3. Back up and reset your app preferences — hold Option+Command+Shift (macOS) or Alt+Ctrl+Shift (Windows) while launching Illustrator, then confirm you want to delete the preference files.
    4. 4. Check the System Compatibility Report for outdated GPU driver issues and update the drivers if needed.
    5. 5. If it still happens, use the Creative Cloud Cleaner tool to do a clean reinstall of Illustrator.
     

    Full details in Adobe’s official guide: https://helpx.adobe.com/illustrator/desktop/troubleshoot/application-crash-issues/fix-illustrator-crash-issues.html

    Let us know which step helps, and which operating system you’re on — that will help narrow down the next step if it persists.

     

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