Illustrator no reconoce la GPU de mi procesador a pesar de tener la última versión de Windows 10

Forum|Forum|4 years ago
December 9, 2021
2 replies
874 views

Los demás programas si coconocen la GPU menos Illustrator, he probado distintas versiones incluso un cambio de sistema operativo pero nada.

Procesador: Raycen 7 5700G con gráficos integrados.

Ram: 16Gb (ddr4 8gb x 2)
Board: Asus B550f Gaming

Disco duro M2 1tb y Disco alterno de 4tb

Nota: (No le tengo tarjeta Gráfica adicional).

Alguién depronto sabe que puede suceder?

[Moderator note: moved to appropriate forum.]

This topic has been closed for replies.

K

Kevin31832253ipev

Participant

Hola me paso exactamente lo mismo, de hecho tengo prácticamente tu misma configuración. Vengo intentando de todo y aún no logro resolver qué ilustrator me reconozca la GPU

Anshul_Saini

Community Manager

Hello @Kevin31832253ipev,

I understand your frustration with Illustrator not recognizing your GPU. To assist you better, we need some more information to be able to help you with it:

Please confirm the Illustrator & OS version.
GPU make & model
Share the AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location:
C:\Users\%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64

Share System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window
- Type "msinfo32" in the Open field and left-click OK
- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)
- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Kindly upload the files by following the steps in this community post and share a link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Best,

Anshul Saini

Anshul_Saini

Community Manager

Hi there,

Sorry to hear about the trouble you are facing. I would request you to check if the latest driver is installed.

If this doesn't help, you may try the steps shared on this AMD help article (https://www.amd.com/en/support/kb/faq/gpu-110#faq-Customizing-Graphics-Performance-Preference-for-a-...) or try creating a new user account and see if that helps.

Also, you may try the steps suggested in this third-party YouTube video (https://www.youtube.com/watch?v=m4o4dBZdckw&t=116s). I hope it helps!

Thanks & Regards,

Anshul Saini

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