Ele funcionava normalmente até eu ter de desinstalar e instalar de novo, agora a opção nem aparece. E quanto tento abrir um arquivo desse mesmo formato, que salvei a poucas horas atrás, aparece a mensagem de erro.
We are sorry for the trouble. I hope this issue is resolved now. If not, would you mind confirming the OS (build no.) and version of Ai? Also, please confirm the artboard size of the file, and if possible, please share the file with us. We will check on our end and share our observations with you.
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
For the im- and export to work, it sure is interesting whether or not the application got installed correctly. And remainders of a not completelöy correctly uninstalled version might interfere.
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