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Participant
December 26, 2022
Question

Não consigo abrir e nem salvar arquivos DXF no ilustrator.

  • December 26, 2022
  • 2 replies
  • 1006 views

Ele funcionava normalmente até eu ter de desinstalar e instalar de novo, agora a opção nem aparece. E quanto tento abrir um arquivo desse mesmo formato, que salvei a poucas horas atrás, aparece a mensagem de erro.

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2 replies

Anshul_Saini
Community Manager
Community Manager
January 20, 2023

Hi @Duda Pellenz,

 

We are sorry for the trouble. I hope this issue is resolved now. If not, would you mind confirming the OS (build no.) and version of Ai? Also, please confirm the artboard size of the file, and if possible, please share the file with us. We will check on our end and share our observations with you.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,
Anshul Saini

Monika Gause
Community Expert
Community Expert
December 26, 2022

Did you run the Adobe Cleaner tool between uninstall and reinstall?

It will likely erase all your personal settings. 

Participant
December 26, 2022

I don't think I've done that, but would it clear one of the export options?

Monika Gause
Community Expert
Community Expert
December 27, 2022

For the im- and export to work, it sure is interesting whether or not the application got installed correctly. And remainders of a not completelöy correctly uninstalled version might interfere.