Questions

We recently updated all the fonts in our monthly magazine, and this is the first issue all of my editors are using them. We purposely chose all Google fonts because they are free and installation/activation is easy. Or so we thought. (We're working with Montserrat and Playfair primarily.) Every single editor has gone through all the steps to make sure they're installed in every possible place. Font Book, in our InCopy fonts folder and activating upon InCopy startup. But then we keep getting activation errors and missing fonts. My InCopy has a spinning blue circle at the top of the menu bar that is constantly activating Montserrat, but never gets through it. Now, just today, I removed Montserrat everywhere from my computer and deactived it in Adobe Fonts. Then I reactivated it, and it was fine. I opened a file, did my changes. Then, I reopened the same file maybe 30 minutes later--no one else had touched it--and all of the Montserrat had changed to Montserrat (TT). Previously in th

Hello, We're using InCopy, via dropbox as server, to coordinate a small magazine project where the editors are in the US and our designer is in the EU. He puts InCopy docs on the DB server and we're to access them. I have been able to access one document--a test from a previous issue. But I cannot access any of this issue's articles. We've tried using assignments, and he's tried placing the docs within a folder. (See second screen shot.) I don't have smartsync turned on. And, another employee is able to access the files! So, it is something on my end. (Could it be that I am running Big Sur? My colleague is running Catalina.)Thank you, LisaI will check back here often over the next 24 hours.   

Keep getting this error. Everything is closed and no one is in the Assignment.Deleted and reassigned, still getting the same error.Any ideas? 

If someone wanted to select all content within the Header separator bar and the Body, could this be done via script or menu commend?  I have not found that menu command.

My client is using IC to proof their catalog, which I created in ID. The client has had no issues for the last year while working at their office and using IC. Now they are at home and proofing on their home computer using IC, and her edits aren't coming back to me. When I go to open the file in either ID or IC, I don't see any of her changes, nothing has been updated, and the Update Content button is grayed out. She says she has been checking in and checking out and she sees all the changes she has made on IC, but I don't see them. However, she can see all the changes I continue to make to the ID file. The ID file is in Dropbox.

The idea is to use incopy in combination with excel to update certain text fields in indesign. Therefore in the indd.file I add respective levels or fields to an incopy task. When opening the incopy task, I can easily connect the desired excel cells to the part that shall be updated (using place). The changes are then updated in the original .idml or .indd file. Everything is perfect...However when the excel file and its cell content is changed and I reopen the incopy task again, I am not asked to update the connection. The result is that I have to place in the excel connection again.How can I update incopy placed content automatically? To connect the excel cell directly in the indd.file (place in option) in principle works, but with each change in the excel cell and the afterwards update in indd, embedded field are deleted.I apologize if I may not explain my issue in the best way, but I am not a native :-).Though I hope someone could assist me in my matter.  &

Trying to use the glyph function of InCopy but the software crashes. Do somebody know how to fix it ?

Im fairly new to Adobe products and have downloaded a few images from Adobe stock all of which are coming up blury and pixalated when I place them. Ive tried to download them in different formats- vector and JPEG and it made no difference. Im also struggling with getting the png files to remove the checkered background behind them and would really appreciate some help.FILE #:  299548378  FILE #:  289157009  FILE #:  225480907 

I have an author working inCopy and we're using Adobe Cloud for the workflow. He had not experienced any unable to sync issues with a certain until a few minutes before InCopy crashed. Now InCopy is not letting him open up his file. He had selected save on his changes up to the time of the crash but it's now showing with a file size of 0kb and seems corrupt. I work for a corporation and am currently trying to find out who is my system administrator so they can submit a query directly to Adobe for help, but I was wondering if anyone on in this community has had experience retrieving files through Adobe - do they have a backup somewhere? Hope that made sense! We've been finding a few syncing issues using Adobe Cloud but we hadn't when we used Google for a collaborative workflow. 

I am using InCopy20 on a PC. When it asks if I want to check out the file, I reply "yes." Then I try to type in the file and it says: "Unable to lock the following file." This is a shared file, but I know that no one is using it or has it open at the same time. Any thoughts on why this may be happening? Thank you!  

Wouldn't it be great to have a Grammarly extension for InCopy. My primary writing tools are Microsoft Word and Google Docs because Adobe Ecosystem doesn't provide Grammarly support. Else, it was an easy switch for me. I have to copy the content from Word to InDesign so often, I could have avoided it if I directly worked in InCopy. 

I've tried to copy the IC text into a new IC document, but, if I name it the same name — the next time i open it the story bar says "in use" by the same indesign document (which does not exist)  Tried to "Check In" but it is unavailable.  Any suggestions besides just renaming the file?  

I just installed  macOS Big Sur v11.0.1 and now, for some reason, my cursor is not showing up. I'm running it on a MacPro (2017),Processor 3.2 GHz 8-Core Intel Xeon W64 GB nenirtm 2666 MHz DDR4Radeon Pro Vega 64 16 GB Anyone else having this problem?

I've created an InCopy "Assignment" from my InDesign document, comprised of several magazine spreads. I sent to my client for their review but they are not able to edit the text. Apparently I need to "Check Out" or Check In" each individual document text frame. I did so on the first spread but every other spread appears grayed-out and I am not able to perform this function - or any other. How come!!!- Greg 

Hi, I have version 15.12x64 installed on my computer.I am unable to open files. It simply won't launch.Is it possible there is a compatibility issue with the version that was used to create the files?Any solutions anyone could suggest?Thank you so much. 

We are so excited to have you join us on your creative journey with InCopy.   My name is Sujatha Reddy and I am your community manager responsible for managing this community along with Om Nath Jha. My team and our community of experts will continue to guide and assist you as usual in this new space.   We hope you like the new experience! If you have any questions or comments about this new community, feel free to post here. We are listening.

Every launch of InCopy CS5 on a Win7 x64 machine I get this crash error.Today, this is new (ObjectModel.dll)Yesterday is was public.dll. I uninstalled InCopy, cleaned up the hard drive and reinstalled it. The crash persists. Does anyone have any ideas to try?

I can figure out how and when do masterpage or InDesgin layout elements, document grids, primary text box sizes, etc.  show up in InCopy while writing.All i find is "you can view you indd layout directly in InCopy"but how do i do that?Am i missing a proper introduction to this?Basically i have just created a icml, imported it into the master text flow in indesign, gave the masterpage a background color and a new margin.Then i open it up in Incopy again and see no layout changes in the layout view.So i read about assignments, if i export an assignment the layout is there, the text flow is missing but its window gets a grey background color which i havent set.   

Hi, newbie here. How come Adobe applications don't support the native full screen mode that nearly all other professional software on the Mac does? I usually have many applications open, each in their own Space. I have to do a silly workaround to work with IC, but it's still covering some of my smaller apps that I like to keep in my main window.

I received an InDesign assignment, made my InCopy edits in the indd file, and now want to return the assignment to my designer. However, when I go to "package" in the InCopy dropdown, both options "Return for InDesign" and "Return for InDesign and email," are grayed out and inaccessible. Should I give up on InCopy and try to do it in InDesign? I've never packaged files before (first time doing it remotely after years in the office on a common server). InCopy has never been a problem so I'd rather go forward with this. Any suggestions?   

Wondering if we have to buy an older Mac to be able to continue using InCopy CS5.

Hello all, I have an odd issue when exporting InCopys from InDesign. The export seems to run smothly, but when I check the InDesign and InCopy after, I do not have any content in the newly exported InCopy file and the textframes do not have the little world-symbol. I basically only have an empty InCopy at the end, and content files which are completely seperated from the InCopy file. That Issue only appears when working on the Server and I am the only one with that issue. Has that happened to anyone else before?

Hello!!Where I work we have a very collaborative way of writing, we have writers in house and remote writers that work together in the same project, which means that we have people (in house and remote) working in the same InDesign file simultaneously, using InCopy to add/edit content in different stories. To do it successfully we need to keep communicating with each other every time we check-out/ check-in stories, not to risk overwriting content (this has happened before and it is incredibly frustrating for writers and designers.What causes this problem is that most of the time InCopy does not show that a story / an assignment is in use (checked out) by someone. So we have had overwritten content because one writer checked out the same story that another writer was working on.Can someone please suggest me solutions to avoid this to happen, or tell me how to fix this connectivity issue between InCopy and users this way all users will be able to see if a story is in use or not in a

I am trying to enable this feature but it is grayed out. How do I select this option? Puzzled.

We have been using InCopy successfully for a couple of years. We have a standard workflow where the Designer exports all stories to InCopy and the editors access all stories by opening up the InDesign files via InCopy. We all recently upgraded to Mac OS Catalina and in doing so all upgraded our versions of InDesign and InCopy to 15.1.1 (all are running the same versions). With the same workflow applied, the editors can still check out stories and make edits, but can no longer check in stories regardless of which way they try to it (Edit>Check in All or from the Assignments panel using the icon at the bottom or in menu list). Also, when closing the InCopy file and prompted to check in all stories, it still does not work, but additionally, we get a "Save stories" prompt as well, which is not usual for InCopy. On the designer side, they can open the InDesign file and see the checked out stories with all the changes (so changes so far have not been lost), and they are able to update the