Questions

On a recent trip I loaded a couple hundred photos from my camera (RAWs) and phone (JPGs) into Lightroom on my iPad and I began to sort and edit them. This was done all off-line.  Once I returned home and had access to the internet again, I turned sync back on and a little while later I noticed that all the JPGs I had imported from my phone were severly downsized to 500x377 pixels. The edits also appear to be gone for the JPGs, but all the RAW files and edits are uneffected and are fine. This happened once before but I can't rememeber how I resolved it and my old posts seem to be gone.  Is there a way to recover the original images and edits or do In need to re-import from my phone? Is there anything that can be done to stop this from happening again?

When using the Healing tool in Lightroom in full screen mode (which for me is always) the mouse pointer vanishs when I move it over the image. It doesn't do this for any other tool (e.g., masking), and it works as expected when Lightroom is not in full screen. Is this a bug, or something I can fix myself? Thank you 🙂 Steps to reproduce:Select a photo in detail viewSwitch to the Healing toolMove the mouse over the imageThe pointer vanishes until it's moved  Software versions:macOS 14.2.1Lightroom 7.1.2

Hi,This is Dr. Nikhil from India. I have paid for the premium subscription on monthly basis with 170 INR, but the app shows no features of premium subscription instead it's been asking for payment again for premium features. The money has been deducted. Kindly guide me the proper platform for help.Thank you.

I opted for a 7-day trial. Upon cancelling within 7 days I wasnt able to complete the  request due to an error encountered. I sent multiple emails and tried to contact via their virtual chat. No response/support was provided. Does anyone know how to requsest a cancellation and refund for this service?

I uploaded my raw files to lightroom from my phone, and half of them uploaded fine, while the other half uploaded as digital negatives (DNG). I am not able to edit the DNG files on my laptop, because they are incompatible with my laptop's version of lightroom (it is up to date), but I can edit them just fine on my phone. Is this a bug? Or does this just happen when uploading from my phone?

Please help. All my photos om my Ipad in Lightroom Mobile has gone missing. I can see in my iPad properties that the space has been used up on the iPad but can't access the photos. I did check that my subscription is paid so that can't be the issue. Any advice would be highly appreciated. 

Issue: Content-aware healing on HEIC image shows as white spots in Photo Grid viewLightroom Version Number: 7.1.2 (20231210-1901-9bac95f Build)OS Version Number: Windows 11 Home Single Language, v23H2Steps to reproduce:1. Import an HEIC image from the Device tab in Lightroom Mobile v9.1 (on iPhone 12 mini).2. Open Lightroom (cloud ecosystem) on PC.3. View the imported HEIC image in Detail view and select the Healing tools.4. Select the Content-Aware Remove tool (selected by default - in itself, this tool works brilliantly, I love it) and apply a correction, either by spot-click or click-and-drag.5. Return to Photo Grid view.Expected result: The edited HEIC image is displayed in the Photo Grid view with edits applied.Actual result: The edited HEIC is displayed in the Photo Grid with edits applied, but each Content-Aware Remove tool edit is also visible, with the healed area visible as a white overlay on the image. Thanks, Tom

Same here, I bought my Lenovo or the same purpose of using adobe, creative cloud for video and photography editing. First couple of months at work fine now I've been having all kind of crash issues or you click on something and it takes forever because it's not responding. I'm about to get rid of a big five they can't fix these issues. It seems ever since they started beta. I've been having these problems. Every time I'm in room I go to click on a new preset and it goes to not responding at the top of my screen and takes a couple minutes and then it'll come back and it does that for every photo same when I'm I'm editing it takes forever because even not responding and I gotta wait every time I click on something new. Even Adobe Express is getting that way. I went to the forum in Nashville last year and all these programs look great but ever since I feel adobe experience i'm wasting more time than ever trying to get stuff edited almost $100 a month for a program that works better than F

und auch kein Motiv (da wird dann ein Fetzen Himmel ausgewählt) und beim Hintergrund wird alles ausgewählt im Bild bis auf den Fetzen Himmel...MoinWie schon in der Überschrift beschrieben, kann Lightroom CC und PS Camera Raw aktuell nichts finden bei meinen Bildern. Kein Himmel, kein Motiv. Aktuelle Versionen des Programms sind aufgespielt, habe schon alles deinstalliert, Rechner sogar neu aufgesetzt, aber Problem kommt immer wieder.Ausgangslage war mal, dass ich Bilder verschoben habe über LR und seit dem mag er auch in den neuen Versuchen nichts mehr finden.Jemand eine IdeeAch ja, Bilder liegen alle im RAW Format aus der Nikon Z6 vorDanke mal im Vorraus

Hi there, I have just paid for a monthly subscription for lightroom and rather wanted the yearly subscription due to the discount, but I have paid through Google pay and am unable to magange/change my plan until the month is up but I'm afraid the subscription discount with be done by then. Any advice?

Hi. I'm trying to keep original files on both the cloud and local using Lightroom. That way I have two sets of images in case of problems with one or the other, backup. According to the Adobe Lightroom Common Questions it is possible. See screenshot. However, the 'sync icon' referrerd to does not appear on my images. I am in square grid view as stipulated. Any suggestions would be appreciated. Other than sync via LRC. It's not recommended by Adobe and I would also have to learn LRC as well as LR. Thanks in anticipation.

Hi all, I have imported a lightroom classic catalog into lightroom (latests version ) succesfully following the instructions from this tutorial : https://helpx.adobe.com/lightroom-cc/using/migrate-to-lightroom-cc.htmlIt worked fine except that after import I do not have my developer changes (such as crops, etc), which makes the import pretty useless because I would have to start over developer work.The tutorial mentions that developer history is lost, but I thought I'd just get my photos in its finaled "developed" state, not the initial raw one. Can someone confirm if I was mistaken, if I maybe did something wrong or if there is a bug there? 

I spent an entire day going through my mobile images on my iPad.I created an "Album" with the best images I want to keep and edit further, but the Album is empty on my other devices (Mac or iPhone)All syncs are turned on and running, and it even shows a message everything is synced and backed up.What am I missing?

Bonjour, j'ai renouvelé mon abonnement Formule pour la Photo (20 GB) à l'année, car celle-ci prenait fin. Seulement Lightroom ne prend pas en compte mon réabonnement et m'informe systématiquement de renouveler mon abonnement,  (ce qui est fait...).Comment puis-je mettre à jour lightroom afin de pouvoir réutiliser l'application, svp ?!!

My photos saved in lightroom and my catalog backups are all on an external hard drive attached to my MacBookPro.  I bought another external hard drive but don't know if I need to start a new catalog for the new drive or if there is a way to continue with the same catalog and still be able to access the older drive's photos and the new ones being stored on new drive , without confusion.Thanks in advance.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from using the community bugs">

Hello In lightroom werden die Fotos im Bearbeiten Modus fehlerhaft angezeigt.Selbst beim Exportieren ist alles gleich fehlerhaft. Was kann das sein? Alles ist auf dem neuesten Stand; Kamera, Lightroom, Computer. Vielen Dank für hilfreiche TipsDirk

Hi,   I'm having the same issue except for I verified my email etc. I just can't seem to find the premium features. 

I deleted my picture by mistake I want my picture back, please return it.*

Hi how do I import my files from my SD card (I have a card reader plugged in) into lightroom on an macbook air? it keeps saying 'folder permission denied' but I have my prefedrences set to read and write. ive also tried it by adding files to laptop in documents and then pull from their but its saying the same. this is all under the local tab not cloud as I dont have enough storage on there and I dont want them on that cloud anyway because I use another cloud to back up. Thanks in advance

SONYα7Ⅳで撮影した写真をiPad版Lightroomで編集しようとすると画像のような、『プロファイルが見つかりません』と表示されます。改善するにはどうしたらいいでしょうか？

Exporting files from Lightroom as JPG's to USB. Lately for some reason 2 lots of the photos will be exported and when opened on a non-apple computer the first lot (smaller in size) will not open-comes up with an error message.If you scroll down to the second lot (normal size) they open fine. I cant work out why all of a sudden this is happening. When people open their photos on the USB the first lot wont open so they think they cant access the photos. I cant work out why they are exporting like this all off a sudden.Picture shows the first exported photos and size How do I correct this?Thanks 

Happy new year, editors. I have been struggling with editing photos on iPad 11 m1. I believe this is a strong chip that should be covering this feature, but instead lightroom is very slow, closing completely after almost every edited picture, not saving editing progress and crushing, and brushes are super slow to work with, same as rendering. What are your settings? Is it a way to make it work faster? 

I'm constantly having this issue. My Lightroom version is 9.1 Does anyone have any clue on how to solve this?

Using Adobe Lightroom Desktop (7.1.2) on a Macbook M1 Air (Sonoma 14.2).Trying to edit a bunch of older JPEG scans in Local Browse from an SSD, and I get a message saying "this folder does not contain editable files".1. The files open fine in Lightroom Classic (13.0.1) and show up in Preview on the Mac.2. I can sync the file between LRC and LightroomAny thoughts as to what I could try?