Skip to main content
Participant
May 10, 2023
解決済み

When I open a jpg file in Photoshop 2023, I only get a white screen, no picture

  • May 10, 2023
  • 返信数 5.
  • 846 ビュー

When I open a jpg file in Photoshop 2023, I only get a white screen, no picture. This happens after a recent update of Photoshop 2023. Any jpg file gives this problem. *.psd file: same problem. See attached screenshot. 

Adobe 24.4.1 release

Windows 10

 

このトピックへの返信は締め切られました。
解決に役立った回答 Kevin Stohlmeyer

Hi @Enno29819049uqca @laurèneg59398483 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

返信数 5

Participant
May 10, 2023

Thanks a lot! The option 'deactivate Native Canvas' did the trick (after PS restart). Just to be sure, I also selected "Older GPU models".

laurèneg59398483
Participant
May 10, 2023

Thanks you ! It's ok now !!!!

Kevin Stohlmeyer
Community Expert
Community Expert
May 10, 2023

Hi @Enno29819049uqca @laurèneg59398483 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

Jeff Arola
Community Expert
Community Expert
May 10, 2023

In photoshop go to Edit>Preferences>Technology Previews, check Deactiveate Native Canvas, then restart photoshop

laurèneg59398483
Participant
May 10, 2023

Bonjour, j'ai le même problème. Là où il devrait y avoir mon fichier image, le plan de travail clignotte en blanc /noir.

J'ai supprimé Photoshop et je l'ai réinstallé, ma carte graphique est à jour. Je ne comprends pas c'est très embêtant car je ne peux pas travailler