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Enno29819049uqca
Participant
May 10, 2023
解決済み

When I open a jpg file in Photoshop 2023, I only get a white screen, no picture

  • May 10, 2023
  • 返信数 5.
  • 846 ビュー

When I open a jpg file in Photoshop 2023, I only get a white screen, no picture. This happens after a recent update of Photoshop 2023. Any jpg file gives this problem. *.psd file: same problem. See attached screenshot. 

Adobe 24.4.1 release

Windows 10

 

このトピックへの返信は締め切られました。
解決に役立った回答 Kevin Stohlmeyer

Hi @Enno29819049uqca @laurèneg59398483 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

返信数 5

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Enno29819049uqca作成者
Participant
May 10, 2023

Thanks a lot! The option 'deactivate Native Canvas' did the trick (after PS restart). Just to be sure, I also selected "Older GPU models".

laurèneg59398483
laurèneg59398483
Participant
May 10, 2023

Thanks you ! It's ok now !!!!

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert解決！
    Community Expert
    May 10, 2023

    Hi @Enno29819049uqca @laurèneg59398483 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      May 10, 2023

      In photoshop go to Edit>Preferences>Technology Previews, check Deactiveate Native Canvas, then restart photoshop

        laurèneg59398483
        laurèneg59398483
        Participant
        May 10, 2023

        Bonjour, j'ai le même problème. Là où il devrait y avoir mon fichier image, le plan de travail clignotte en blanc /noir.

        J'ai supprimé Photoshop et je l'ai réinstallé, ma carte graphique est à jour. Je ne comprends pas c'est très embêtant car je ne peux pas travailler

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