Questions

I bought Elements 2018 in August 2018, Adobe says it's 64-bit, but when i try to install it on a new macbook pro (64-bit) the info for the app says it's 32-bit. Surely I don't have to buy a new version? 

I am working with my pictures in the Organizer in Photoshop Elements 2019 and have many albums and tags on thousands of imported pictures. But now when I open the program it looks like when I started using the program i.e. only the pre-defined functions but none of  the imported pictures in the albums and tags I have created. It is like I am in the training module. Hope someone know how to get back to my version. Unfortunately no back-up 

When I try to "Save metadata to file" to more then 67 files simultaneously, the command is greyed. Am I doing something wrong?Rik

Where can I find a link to download, in PDF format, a User Manual for Photoshop Elements 9? There doesn't seem to be a manual on the installation DVD.

Just purchased Photoshop Elements and when it is cycling through the start-up, it keeps getting hung up at PlayerMediaCore.prm. Is this a bug that can be fixed? Reinstalling does not help. Thanks.

I recently changed my camera from a Nikon 750 to a Nikon Z6 11 and also upgraded from Elements 15 to Elements 2021. I used to be able to import raw files into Elements from my Nikon 750 and I can see and use those raw files in the 2021 organiser but I cannot import new raw files from my Z6 11. I keep getting a message saying file is corrupted or not supported. The files are ok as I can open them in Nikons software. I can import JPEG files from my Z6 11 so not sure what to do. Help please

Hello, is it possible in Photoshop Elements Organizer to select folders for import instead of files?

Hi.Running WIN10. Have 3 disks:C: 250GB SSD - System and applicationsF: 2TB HDD - Data filesG: 5TB HDD - Backup I was given Lightroom for Christmas, which has been installed. Need to move PSE14 Catalog across to Lr.I cannot find the location of the catalog, which I assume is a file named catalog.psedb. Have searched all 3 disks with no success. Complete backup of the catalog to the G drive was performed successfully in PSE14 yesterdayDoes anyone have any ideas as to how I can find where the catalog is located? Do I have the correct name for the catalog file?Thanks in advance for your help.

Hi thereI have an old version, no version number on the disk.  I want to download a current version, i do have the serial number but it does not recognise it, any suggustions?Thanks

I have been using Elements 6 for years.  Pretty comfortable with it but now I have a new laptop and I am not sure if it is going to work on my new one.  Or how I go about transferring it over.  When I bought it came on a CD which I still have.  Any ideas, suggestions, help would be much appreciated.Karen

Hallo zusammen,ich möchte meine Photos nach Orten kategorisieren. Leider ist die mapbox (OpenstreetMap) im Organizer gerade nicht die aktuellste. Orte die auf Openstreemap sofort gefunden werden - findet der Organizer überhaupt nicht. Gibt es entweder die Möglichkeit diesen Teil zu aktualisieren? oder kann man Orte in der Suche des Organizer über die GPS Daten erfassen?Oder kann man Photos einfach direkt in die Karte ziehen? Danke im Voraus Andreas

I have tried to download Photoshop Elements 2021 several times and each time Microsoft Defender SmartScreen blocks it.  I try to keep it, but then a blue box comes up saying: This app can't run on your PC.  To find a version for your PC, check with the software publisher.  I tried to download the trial version, but my McAfee antivirus has it quarantined with: TIE/Suspect!23986AEAFA0B.  I was able to download Photoshop Premiere Elements 2021 with no problem.  Is there another way to download the .exe file?

Hallo, ich habe Photoshop Elements 2021 gekauft /Desktop DVD). Es lies sich auch soweit installieren. Der Organiser funktioniert. Wenn ich aber auf Photoeditor oder Videoedior öffne muss ich die Seriennummer zur Aktivierung eingeben. Bei beiden erscheint dann die Meldung die Seriennummer sei ungültig. Es handelt sich aber um ein original gekauftes Programm und die Seriennummern stehen ja auf der Hülle. Kann hier jemand helfen?

I am finding it very difficult to discover if my elements and premier elements 2019 can be upgraded to 2021. I bought 2019 and haven't used it because I inadvertently upgraded to Catalina. I am now using Big Sur. Can I upgrade to 2021 and will it be compatible with Big Sur? TIA

When restoring a PSE 2021full backup (134GB) from my old computer to a new computer, the program requests me to specify a location.  When I select Pictures for the location it converts it to C:\Users\RonGant\OneDrive\Pictures. Why is it storing my pictures, videos, and catalog in a new folder called One Drive? What location should I specify? Thanks.....Ron

Suddenly I cannot import photos from a card reader to adobe photoshop elements 12 because I get a message saying "device not found>" I can import from the camera directly and from the memory card to "pictures" on windows so I know it is not a defective card. Any thoughts.Thanks

I followed the instructions and Imported in Bulk from my MacBook - disaster! There was no way to choose or delete folders or sub-folders. I have 13,000 photos, but Adobe found 53,000 media files. I deleted all the folders Adobe set up, but now when I import individual photos to edit - much preferable to bulk import! - it says "already in my catalog." How do I delete everything ( delete my catalog) and start over? Thanks for any guidance!

How to I add media files to my slideshow 

Trying to install Elements and Premiere 12 on a Windows and a Mac.What is the procedure for using the 2 computer limit but putting it on two different operating systems 

I received the Adobe Photoshop Elements 2021 - an upgrade from 2012 - for Christmas. I uploaded photos and attempted to look at them later.  I was unable to open the organizer.  I can open editor, but still not organizer.  Any suggestions? 

Problem with Adjust Sharpness.I use PSE 15 (from PSE 😎 loaded from a disc I bought from B&H Photo.  When using Adjust Sharpness, the "More Refined" command does not appear in the drop down panel.  Scott Kelby's book mentions "More Refined" as a reason why he prefers Adjust Sharpness to Unsharp Mask, but YouTube videos that show the drop down do not show or mention "More Refined."  Was "More Refined" deleted from PSE 15 or is it in a different location?  If that is the case, how do I access it? Comments or suggestions are appreciated.Pqtrths

I have PSE 12, have the installation disc and key but my new Windows 10 laptop doesn't have a CD/DVD drive. Anyone know if it's possible to get a download to install PSE 12?TYIA

I am using Photoshop Elements 2019 on a Mac running Catalina. I know there are issues with this version of PSE running Catalina, but up until this week, I have not had any problems when working in the Editor. I am in the Expert version and trying to drag a layer from one creation to a new one, both are the same size, and it will not drop into the new layer. It won't even let me copy or cut that layer to be able to paste into the new document. I do this all the time and it was working perfectly until now. I also noticed that I cannot update PSE 2019. I'm not particulary interested in updating to PSE 2020 at this stage, as it is likely that another new version is soon to be released. Can anyone offer any tips to get this to work?

[Cursing removed by moderator]   Suddenly, on Mac OS-X Big Sur (V. 11.1), I can no longer open ANY files in my Adobe Photoshop Elements 14.  Further, I can't find anyplace on the Adobe website to update my Elements OR to update to a  2021 version.   This is business software for me, and I need to use it NOW.  How can I get a working version of Photoshop Elements up and running immediately?

I and a number of others have experienced what can only be described as either a bug or a conflict between the Organizer (2021) and Windows 10, latest version. When opening the Organizer, it opens to full screen and freezes the pull-down menus. It is resolved only if you go to the upper right Window square and reduce the Window size.  This occurs when the Task Bar is set to "Automatically hide the Taskbar". What are the chances that Adobe will correct this bug anytime soon?  I rather like the Task Bar to be automatic and not having to reduce the Window every time I open the Organizer.  My Version 9 of Elements never had this problem.