Questions

My laptop crashed and I installed my 2020 (18) licence on a new laptop. Installation seems correct; the opening screen is as always. Entering one picture in a new project does immediately fill part of the screen with stripes.What can I do? 

I'm getting this error when trying to use motion tracking in Premiere Elements 2020. media file seems to have an invalid entry in the catalog. Please rename it for use. Someone else posted the exact problem but didn't see that it was solved.I renamed the file several times but with the same file name extention .mp4

I have the current version of Premiere Elements, but wanted to reinstall the previously purchased version of Premiere Elements 12. I went to my account and products, downloaded and inserted the serial number. Everything seemed to go well. However, when I click on the Premiere Elements shortcut - nothing happens (I want the 12 because it allowed production of Bluray disks). I planned to produce in the current version. Move the completed file to the 12 to make bluray disks.

(I'm using 2021, Version 19) When I go to pan and zoom, there is a blue ruler above the timeline marked with increments.  It would really help me if those increments matched the seconds in my video because I could make a mental note that the subject turns left at 45 seconds; but the numbers don't match the actual seconds.  Do they mean anything?  How are they useful to me?

I cannot install the 2021 update to Premiere Elements ver 18.0.   I have Windows ver 20H2 19042.1237 and Chrome 93.0.4577.82. I also have Internet Explorer 11.  I have tried all the posted solutions that involve installing the correct registry keys to fix this (Installng aaslapp.exe in the P7 folder)., and although they work for others, they do not work for me.  What do I do next?

What causes sharp photos (RAW 70-300 MB each) placed into Premiere Elements 2021 to look blurry and show vertical lines? I have tried the Smart Fix tool which doesn't help.

(I'm using 2021 version 19.) In the Expert view, if I want to apply default transitions to my timeline, I have to do it twice:  once for audio and once for video.  Is there a more efficient way? Thank you.

When logging into premiere elements 2021 for the first time after installing; it requires you to enter your username and password for your Adobe account. How are these credentials protected during the login process in the application?

Does Adobe Premiere Elements 2021 provide encryption of data at rest? If yes, what type of encryption is used for data at rest?

Hi, a question about copy-paste text in Adobe Premier Elements 2021. When I add text to my video and want to copy-past the same type of color, size and font, I can not change the text. If I do, I will also change previous text that I copied and pasted from. Why do I have to start over with a new text entry, create a new color, choose a new font and more instead of just copy-paste-change the new text?Any solution?Best regardsJan Jansson

(I'm using 2021, version 19.)  In the expert mode, if I create a clip in the middle of my timeline, then right click it, Delete and Close Gap is not an option, so I choose Delete.  That leaves a gap which I then have to right click, at which time I can Delete and Close Gap.   Is there a more efficient way to do this?

I am trying to activate Premiere Elements 2018 on a new computer. I no longer have access to the old computer as the hard drive crashed. I have worked with a chat agent and they sent me here after trying to work through this issue. I can not find any place in creative cloud desktop or the adobe account website to deactivate or sign out of all computers. How can I get the activate count reset so that I can use this software on the new computer? Thanks

Premiere Elements 2019.To quickly add visuals to a speaker's presentation, I created slides in PowerPoint, did timings, and then exported as an mp4, which I added to the Project as "Video 2." I made PPT the background "green screen" so Premier would detect it and use ChromaKey to remove the borders. When the project compiled/exported as an mp4, as the slides faded out, There'd be a brief white "flash." Attached is a frame-by-frame of one instance. Note rows 4 and 5. The original PPT slide is in the lower right corner.Can you tell me how to avoid this behavior?Thanks in advance.

I've installed latest version of PRE 2021. It shows my GTX 1650 Super in the preferences, but lists it as "unsupported": It's clearly listed as "supported" on the website: https://helpx.adobe.com/premiere-elements/using/gpu-acceleration.html I have latest NVidia Studio driver: 471.68 (release date 10/08/2021).Premiere Elements 2021 version 19.0 (20210809.daily.2242976), activated (not in trial mode which doesn't support GPU acceleration). Any hints? 

Well, like an idiot, I bought both Adobe Premeire and Photoshop Elements. I've now tried 3 graphics cards that are listed in their 'supported hadware' list, all NVIDEA devices and none show up as valid graphics cards in the settings on Peremiere. They show as being valid for Photoshop. So now having spent many hundreds of pounds on both hardware and software, what am I supposed to do. Keep buying graphics cards until one works? The support for Adobe (unless you are stupid enough to subscribe to their over priced subscriptions) is the worse I've ever experienced! Not one way to contact them directly. I can't even find out where to get a refund and return the software. My colleague uses open source vidieo editing software and has no issues at all. Like an idiot, I fell for the marketing hype from Adobe - just wish they put a little of their advertising budget into support. I don't want a lot, just to know what hardware will work with this software. I don't want a subscrition fo

I used Elements 2015 for years without issue and now that I am running the 2021 version, it is freezing up and slow. I have lost so much work that I could scream. It is not my top of the line Lenovo with 16gb ram, as I am using Filmora X without any issues at all. I doubt I will continue to use Elements, but I would like to know if there is a quick fix just for my own peace of mind. In a way it was a expensive blessing, as I find Filmora X far superior and does much much more at 1/2 the price. 

Creating an ISO image of a 2 hour 16 minute movie with menu markers and menus (newspaper motif).  When I try to burn an ISO image to disk, it spends 25 minutes encoding the menus and the movie, then announces "Burning ISO image", gets to 2%, and hangs.  APE will then not exit and has to be force-stopped.  A retry fails in the same way. Windows 10, all up-to-date.Target disk is 1T SSD with 931 GB available.Disk diagnostic shows NO errors.CPU has 16G RAM.No applications other than "normal" for Win10 are running. I have created ISO images of this size before with APE 2020 using the same disk as the target.  I need a workaround.

*** off no way to speak with *** adobe. Bad service.   My Elements won't load on my windows 8 updated to windows 10.   I do not want pages of artciles to read I will throw up. I want it fixed or a refund. Photo elements loads but not elements   Many tanks   N   Profanity removed... this is a family friendly forum... Moderator

I have installed trial version (2021) and it looks like I can like it.BUT, I am not allowed to play the video files (and audio) in the program itself (only in organizers).I have tried different ways to arrive at it, and different video files (size, quality).I remember that a while ago I also tried Premiere Pro on the same computer, and there the playback of the videos was ok. Windows 10 Pro, 64 bitIntel Core i7 (3rd generation) 3630QM / 2.4 GHzDDR3 SDRAM, 16 GB, 1600 MHzAMD Radeon HD 7870M - 2 GB GDDR5 SDRAM

I have an old Premiere Elements project that I need to open in that program. (Premiere Pro says it can't open it because there is some problem.)  When I try to re-install Elements, it will not accept my user name/password. I have the password as 6 groups of four digits each, separated by dashes. I'm certain it is correct, and I have tried entering it with and without the dashes. As for user name, I've tried my first name, first and last names, initials. Nothing works. Any suggestons would be apreciated!

I have had Premier Elements 2021 on my computer for a while and have used it without any issues until two days ago (September 2021).My colleague is experiencing exactly the same issue that started at the same time. Both my application and a colleagues application are triggering crash reports any time we try and enter the program.We have uninstalled and reinstalled a clean version and that does the same.This is a new problem that has only started for both of us in the last few days and think it may be to do with an automatic update that you have released. Please tell me how I resolve this urgently.

Wanting to upload (transfer) old VHS tapes to my PC, is there any way that PRE20 could do this? Is there a way to record the input to a project etc? Alternatively, anyone know of a reasonably priced software to do this?

I have tried to edit the project settings so I can do 1080x1920 (vertical video) videos for Youtube Shorts however, the settings seem to be locked. I have tried editing as soon as the program opens up and creating a project with a preset to then attempt to edit again, but I have been unsuccessful. Has anyone experienced these issues? 

I am a familiarly new user of 2018 Elements, however I have completed two full video projects this month. I am trying to work on my third project and the video loads into the project assets, and I can see my video image dispay, however I cannot edit or play the video. I've gone back and tried to play the other two projects I've completed this month and none my videos are loading to run/play.  Every time, I try to edit a new project or play a video that I have fully edited previously it does not play and I get the default windows loading circle.I've tried the basics restarting my machine and re-executing Elements number of times, however nothing is working. I've not done anything to my machine or Elements. Again its not allowing me to play or edit my videos in project mode as of recent. Please help

I am currently using Adobe Premiere Elements 2021 version 19.0 (20210809.daily.2242976). Whenever I render changes, the playback is jittery. It doesn't matter if I'm rendinering a large file or a very short file, (11 seconds long complete with a downloaded video and attached audio track plus one title). Might there be some "preferences" that could handle a rendering playback" smoother?