Questions

Windows 7 sp1 64bit. My hard drive crashed. I re-installed PE 13 on a new Win 7 system and updated to13.1. I have too many very expensive Windows 7 specific apps to migrate to Windows 10 and a new version of Elements. I MUST use Windows 7. It is the PE 13.1 Video Editor that I use. I have contacted Adobe support via chat several times and they do not comprehend my problem and cannot solve it. I have used PE 13.1 for several years and it runs fine on Windows 7. The problem is PE 13.1 cannot connect to the internet so I can deactivate/activate my PE 13.1 app. As soon as I click on "Video Editor" and "New Project" I get an Adobe sign on screen. "Sign In Now" When I click on "Sign In Now" at the bottom, I get a message saying that I may not be connected to the internet and that's as far as it goes. It says "Please connect to the Internet and retry". I have exhausted the Adobe customer support avenue. They just keep insisting that PE 13.1 is not compatible with Windows 7. That is categorica

Is it possible to do narration with two headsets at the same time? I would prefer to have separate naration tracks, but would settle for just one.

I am running Adobe Premiere Elements 2020, v18.0 on a Mac running OS Catalina. The Movie Menu option/tool is missing In Expert Mode, Tools, Video.What can be done to get the Movie Menu Tool back into the Video Tools dropdown??

I have my copy of Premiere Elements 14 registered, but cannot find the disc for it, and see no way to download a copy of it with it being registered.  Is there any way of downloading and installing older versions without the disc if you have yours registered? Thanks.

Hello, Sorry if this has been asked and answered previously but I cannot find the answer. I am not a power user.Could someone please comfirm that in Premiere Elements 11 when you added a caption or tag it would automatically write this info into the metadata (IPTC) and save to the actual .jpg file...and that now in Elements 2021 this must be done manually via the "Write metadata to file" Ctrl+W command?Either I missing something or they removed this capability somewhere betwen Version 11 and 2021. thanks in advance

I have Prem Elements 2020 running on an Alienware laptop with two drives: an SSD (drive C)mechanical drive (drive D) As drive D is larger, I keep the source files (eg AVIs) and the PRELs, all on D.  But I thought it would make sense to put all the TEMP files on drive C as it's an SSD and therefore fast for the temporary files, but I'd leave the larger (but slower) mechanical drive D to store the source files (eg AVIs etc), the PRELs and finally the mp4 output files.  A good plan  Or so I thought....... I researched and found the FAQ https://helpx.adobe.com/uk/premiere-elements/using/scratch-disks.html about scratch disks, which says: "If (your PC) has more than one (drive), choose large, secondary hard drives for scratch disks and not the main load drive. In Premiere Elements, you can place each type of scratch file onto its own disk".   Quite clear it appears? Cool .. so that's a plan then?  Err, NO ... it doesn't work a

How do I pan and zoom in on a 4:3 clip but still keep to 4:3 and not having the final zoom fill16:9 wide screen?

Habe nach Absturz PSE2020 neu installiert, vorher Adobe komplett runtergemacht. Beim Starten von Editor kommt jetzt die Meldung:'Zum Starten der Testversion ist Adobe Application Manager erforderlich. Die Anwendung fehlt jedoch oder ist beschädigt. Laden Sie eine neue Kopie von AAM vom http://www.adobe.com/go/applicationmanager_de herunter' Unter dem Link kommt CreativeCloud und kein AAM.Organiser funktioniert normal, nur der Fotoeditor nicht.Habe testweise PSE2021 galaden, da funktioniert beides, nur PSE2020 spinnt. Was mache ich falsch?Windows 10 / 64bit.Danke an die Community!

I have spent DAYS trying to simply burn my completed video to a DVD. I have tried the following to make sure it was not the software. Tested:Small video about 10 mins, and it burned properly. The video I am trying to burn is about 50min long.  I have a surface proUsing a LG DVD WriterUsing DVD+R DVDs Any help is appreciated at this point, as I have an older customer who needs the DVD instead of USB.  Thank you 

Help - I have Adobe Premier Elements 13 & it is loaded on a HP 450 Laptop with an i5 processor. I have been burning DVD's quite happily since my last glitch - solved that by getting a new lap top. Now I am getting this new error message - The Data Rate of this file is too high for DVD. The DVD is only an hour & a half so it is not huge (have done lots bigger in the past) - I have rendered the data all to no avail I keep getting this message. I have never had this error before but see that it has been around for quite some time but the fixes are all tech talk & I am a plain English type of old lady. Yesterday before I attempted to make my DVD - when I turned Premier Elements 13 on - there was an upgrade  - so I ran it - silly me!!! I have since uninstalled & reinstalled the program (without the upgrade) but to no avail - still getting the message  Now I am not tech minded so please can anyone help me in plain English? I have had to configure & burn my curre

Hello, I have a digitally purchased version of Adobe Premiere Elements 15. Despite having no issues for several years of use, suddenly Adobe Elements 15 will not launch on my PC (Dell latitude e7440). Once launched the application spends a few moments initializing before it crashes and fails to run, the tab closes itself. The Event viewer shows the following error (see below). Thank you in advance for your help.  Log Name: ApplicationSource: Application ErrorDate: 2021-03-09 9:28:45 AMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: DESKTOP-B3OAHH2Description:Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0cc7Exception code: 0xc0000409Fault offset: 0x0000000000074890Faulting process id: 0x37fcFaulting application start time: 0x01d715099e055ee6Faulting application path: C:\Program Files\Adobe15\Adobe Premiere Elemen

Hi. I upgraded from 14 to the 2021 version.  Seems when I go to select in and out points in a clip. the "In and Out" selector is not visable. I did not have this issue with 14. Is there an on/off button i am not aware of?

I only want the blur effect to be for about one minute. How do I set an end time? 

I am running Premiere Elements 2021.1 (Version 19.0, 20210127.daily.2235820) on Windows 10 Pro 20H2, build 19042.804).  After using it for less than 1/2 hour, the memory usage maxes out (16GB) and the SSD usage goes to 100%.  The screen goes black and comes back, but no longer using the nVidia GTX970 GPU, but rather the Intel integrated HD Graphics 3000 on the i7 2600k. I have disabled the Intel graphics device in the task manager, but the problem persists.  The nVidia GPU is using driver 461.72. Since I have only been using this a day on this particular machine, I cannot say what all triggers this, but so far it was a file save requester and narration.  Any suggestions for how to fix this?

I HAVE IT ON TWO COMPUTERS AND BOTH SAY THE SAME THING. 

Even my APE 8 and 12 will not start. Helper from Adobe was logged in to my computer for many hours and deleted all my photoshop files, apps, programs, settings etc. And I can not get help with finding all this again. The apps I have downloaded but all other bought programes is gone and all settings for my apps. Someone have a nice tips for me how to find this? Thanks

I have made a project at about 7 minutes, with music and various mp4 files, however when i move the timeline/play/pause video footage it crashes, no error codes or anything.I have tried to render the material with no successKarl

Hello, i just bought, downloaded and installed "Adobe Premiere Elements 2020" on my PC.With the promissed support of HEVC x265 codec: From Adobe: Versions buyer guide with HEVC for 2020: https://www.adobe.com/de/products/premiere-elements/buying-guide.html From Adobe: How to use HEVC in 2020 on Windows:German: https://helpx.adobe.com/at/premiere-elements/using/hevc-decoding-on-windows.htmlEnglish: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html My tips:- I had 2 times HEVC Codecs from the Microsoft Store installed (1 old and 1 new)(Please be sure, that you have only 1 installed from the actual date) for 0.99$- Be sure that your Windows and Nvidia Driver are up to date--> Which Windows 10 Version: https://support.microsoft.com/en-in/help/13443/windows-which-version-am-i-running- Delete the Cache like mentioned in the tutorial: https://helpx.adobe.com/at/premiere-elements/using/hevc-decoding-on-windows.html Kind regardsPierre&nbsp

I want to upscale 1080p Footage to 4k but it's just getting Blurry. It looks like there is some sort of Cubic filtering applied while upscaling.Original 1080p Footage:https://abload.de/img/upscaling1080p7jp3s.png After Upscaling to 4k:https://abload.de/img/upscaling4ko6owl.png How can I change the Interpolation to Impulse? That should solve the Problem.

Hi,I have bought Adobe Photoshop Elements & Adobe Premiere Elements in Nov 2019. I recently installed it in my new laptop (installed version Adobe Premier Elements 2020 version 18.0 (20201207.....)) and was editing videos (merging multiple video files capptured form camera, handycam, mobile after editing and smart trim). I need help on three issues, please share tips - that would be great help :). Specially first one as I lost good amount of work: 1. Error or corrupt file:I faced an issue yesterday while working on a project (I already created and exported 5 video projects in this laptop). Suddenly Adobe premiere element was not responding, I had to close it and open it again, since than I cannot see some clips (40% clips that I trimmed are showing as gray boxes), I searched those in Expert mode (project asset) to see it in Clip viewer but cannot see the clip or it's smart trim version. I tried creating a copy of the file and try replacing the clip too by right click

Running Adobe Premiere Elements 2018 on Windows 10, i5, 12MB RAM. Regardless of whether I export to MP4 files or directly to YouTube, I'm getting very erratic, jumpy, shaky videos. The audio seems normal but the video seems to be stuck in some high-speed loop.  If I export small sections of this video, sometimes they export properly, other times they export in this erratic format.   Example here ==> YouTube ExportDoes anyone have any ideas on this? Thanks in advance.

After I tried to reset my Windows 10 OS w/ keep files and apps option, the Elements application seems to not exist where I installed the software.  However I installed it to my external drive and now it has disappeared all together.  Can't find it on the ex. drive or interanl drive but the files seem to all still be there with previous project saves. I can't seem to reinstall the program either and I don't know what to do. How do I get Premiere Elements back?

I just upgraded to Premiere Elements 2021. I'm working on a video I created in PE 2020.The title geometrictravellowerthird is not rendering properly.  When I see it in "edit mode" it looks proper.  It rendered properly in PE 2020It renders like this in PE 2021 

Hi, I am using PE 2021 on MacOS Big Sur and unable to import MTS files from SD recorded with Canon XA10. The import worked fine with MacOS Catalina and PE2018 and stopped there after upgrade to Big Sur. Therefore I decided to upgrade tp PE 2021 hoping that this version will fix the issue, but it is still there. PE 2021 or Organizer recognizes the SD card, but then it is failing with something like "This device does not contain any supported media"(Sorry if this is not the correct wording, as I am using German version which displays"Dieses Gerät enthält keine unterstützen Medien")It's not a problem with the SD card as iMovie does not have a problem to recognize and read the MTS. Also, there is no problem to import NEF files from another SD card or mp4s from a Sony action cam.Is this a known problem or is there some setting I need to enable/adjust? Thanks,Gerald

Hello Everyone, I'm just starting in video editing. I'm on my 3rd video right now and when I try to edit one of the video's it's not loading them for editing. It sticks like this then the system crashes. Can someone help me? Im running windows.