Questions

I'm trying to update Premiere Elements to the latest version. When I close the program and try to install the update I get the message 'Couldn't start Update Manager. Retry after some time'I've been getting this message for a couple of days now. It's followed by 'There is no application set to open the URL auphd://update?sapCode=PRE&baseVersion=19.0&platform=osx10-64&skipUpdateinfo=true.'I'm running on a 2020 IMac under BigSur. Many thanksChris 

Hi all.  I've been a long-time user of Premiere Elements 9.  I have not felt the need to upgrade, but now I'm interested in some of the new features, as well as the ability to create projects in 60p.  So I downloaded the trial version of Premiere Elements 2020.  (The 2021 version is not compatible with my PC)Trying it out on previous projects, I noticed a filter was shown as "Offline", unavailable.  It turned out to be the Brightness/Contrast filter.  It seems v.2020 does brightness/contrast a different way, with a button on the side that allows this adjustment.  This means that a), I can't open older projects in the new version, as all my previous adjustments would need to be redone.  b) Worse, there doesn't seem to be a way to "animate" the adjustment, so that it changes with time across the clip.  This is essential for me, as I have many clips where the exposure changes as the scene changes, and different adjustments are needed at differe

Hello, i am sorry for my bad english.I have upgraded my Premiere Elements Version 14 to 21.1.Now, i became a serialnumber for photoshop elements. Thats wrong! I try to contact the support, but the link on website is not working. So somebody can help me?

i had premier elements years ago. Now i bought the 2021 versionto relearn and use. Im interesting in creating a fancy 5 to 15 sec intro screen forr my youtube videos.  I notice there are a lot of templates offered online. It looks like they only work with the Pro Version? I guess i dont want to waste time with these if they only work with Pro. I assume they only work with more advanced features in the Pro version.

Miksihän kamerasta ( Sony Handycam/ Canon XH A1 )en saa tuotua videota suoraan 2021ohjelmaan kuten vanhassa Elements 7 versiossa?Pitääkö ohjelma ladata uudelleen vai onko jossain raksi poikittain?

Good morningI processed a video with Premiere Elements 2019. The original video is a Full HD (1920 x 1080). Viewing it full screen from the timeline, the video is of excellent quality. After exporting to the PC, keeping the same resolution - MP4-H.264 format; I dragged the quality bar to "high". Unfortunately, the possibility of intervening on export parameters is almost nil. After exporting, I played the video from the PC and the quality deteriorated significantly, especially the scenes with camera movement (zoomed and panned) have a "liquid" effect like ripples of water; I don't know if the term is correct. I wonder what it can depend on? Thank you

I have Premiere Elements (v 18.0).When I add 4K video files to the timeline, I see Inexplicable flickering green frames on the timeline (see attached screenshot) and during playback.Those flickering green frames are also saved in an exported MP4 file (NOTE: I tried to attach the MP4 file, but the Adobe Support Community system rejected it).What is the problem?How to get rid of those green flickering frames? 

I just got Elements 15. i'm not to smart with tech so i'll try to explain it my best (sorry if its not worded right or something). I got it all downloaded and was excited to use it. I did a test and made a super quick edit. Everything was working fine except that when I click the play button, nothing would play, no video or audio. Its like the play button does nothing. I can scrub through it fine and I found that If I export it, I can watch it like normal. Even video and audio that comes with the software (bars and tone, black video, sound effects, etc) wont play. I have tried rendering it in the timeline, nothing. I've tried other media files, and reset to default and tried again, same thing. If I click the fullscreen button to view it, its a yellow screen saying "Media pending" but it never "pends". The media files are supported, and the computer supports the software. The computer is a PC my dads friend built for me (Windows 8.1 pro, 8gb RAM, 64bit). I'm not too good/knowledgable ab

Is there an issue with the built in youtube uploader in Premiere Elements 2020?  When I click upload to youtube, I just get a grey screen where my login information should be.  Workaround is to export and upload manually to youtube, but I'm not certain what settings the program uses for "youtube export" to get it in a smaller file size? Thanks

 Hi created a video project in Premier elements 12 but can’t find it in Premier elements 20. I can see the file information in windows explorer as I have posted below but don’t know how to move this information to Premier elements 20.I want to make another copy of this project on DVD. ThanksJudy  

I have been using Premiere 12 for years.After reinstalling Win 7 Premiere wants a key to rander. The program could be installed,Serial number everything in order.According to the license agreement, this license is unlimited. How do I get back to a working Premiere.Premiere 21 is not an option because I use drivers for a large printer only installable to Win 7.What can I do?The service says that the server for a login is switched off.Thanks for help

My Premiere Elements 2020 dosnt import from my Sony HDR-HC7 /it works on other software) 

About a month ago I made a video in mp4. I recently noticed an error and want to correct it before I burn it to DVD, so went to edit the original prel timeline and make a new mp4.But an M4a music clip I was used for the video now doesn't work. Re-importing it gives a 'generic error'.I have found that NONE of my M4a's will now import.This waas never a problem before. I don't want to have to convert all my M4a's [hundreds] to mp3!What has changed?I hate updates.

I cannot open Adobe Premiere Elements, I have an incompatible display driver message1) I have the lastest software from Adobe2) The latest drivers from Nvidia (461.40 Game ready)3) I had the same error with Photoshop Elements 2021, I reinstalled the display driver and it worked, but Premiere is still dead.4) Reinstalled Premieres Elements after I reinstalled the display driver, same error.I need help, I need the software and it starting to piss me off.

I am experiencing crashes in the program (2021.1) that were not in evidence under the previous version.On most of my attempts to add text to Titles, there are long pauses where I cannot continue. Eventually a crash occurs and I have to Force Quit the application. I noticed that the Premiere Projects folder had a large number (c.50) of rendered files that I had not chosen to create myself. It seems the perhaps the long pauses I mentioned above were due to the app automatically writing these rendered files. While that was happening, all menu items were greyed out. After a while, they became operative again. As a solution, should I uninstall the application, then download it again and reauthorise it with ny serial number?  (Note that my original download of the program was a Trial version. I later changed that to a paid version. This may not be relevant, but I'm mentioning it just in case it is a factor.)

I have an OBS video exported as an .mp4 using hardware GPU NVENCNow i import this in Premiere and i export as H.264 which works (big size)I installed HEVC video extension from microsoft store and i hoped to see when i try to export the vide in Adobe Premiere option H.265, but i cant see it I deleted the cache Am i missing something ?

I'm having issues with Premiere Elements 2020.  I still have Premiere Elements 15 on my computer and on some of my compilations, when I try to save them to an iso file in Elements 2020, it says the file is too big but my Elements 15 doesn't have any problems making it into an iso file.  I'll save the whole project in Elements 15 and then open it in 2020, won't change anything, and 2020 says the file is too big.  Has anyone else encountered this?

For a couple of days I am getting a message upon opening Premiere Elements Editor that a new Update 2021.1 is available (see screenshot below). And when I try to do so, I am informed that there is no App to open URL "auphd://update? ..." and that the Update-Manager could not be started (see second screenshot). Then the programme freezes. I can only get out of this by entering control + esc, which is enervating after a while.Friendly Adobe Support told me, yes, there could be a little problem with the macOS Big Sur (which ineed was updated to version 11.2 - and after that I had the problem - coincidence??) so the best thing to do would be to uninstal the programme, download the new version and start again. Unfortunately this does not work either. Same problem as before!!Does anybody have a clever idea how to overcome this nuisance or do I have to wait until Adobe find a solution for Big Sur? It would already help, if I could suppress the Update Notification somehow. I do not really need

i am trying to load a previously created project file for export in elements 2021. i have had no problems downloading it before but now i get a box saying file is not supported codec not loaded. on the box to select a file are buttons "skip", "skip all", "offline" and "offline all". these are files ripped from a dvd I recorded off the tv and all the others i have done worked fine. and these worked before. any idea what may have happened? Thanks

When starting a new Project in Premier Elements and select settings (NTSC and PAL). How do you know what PAL or NTSC settings your MP4 file is recored in? We are using  GoPro Hero6 and we can see (choose NTSC or PAL) and we can se file format MP4 but then, what PAL format should you import your MP4 file in? There is a bunch of different PAL settings (AVCHD, DSLR, DV etc). We are living i Europe so PAL settings apply we assume.   [Title edited by mod]    

Hi, I'm using a new computer with an Intel i7-10700K, which comes with integrated graphics (Intel UHD 630 Graphics) and Premiere Elements. According to Adobe's supported GPU web page, the Intel 630 Graphics are supported under Elements. My problem is that these Intel UHD 630 Graphics do not appear under the option "Preferences - GPU acceleration". Is there a workaround for this?. I would also like to know if I buy a Nvidia Geforce 1030 2GB fanless, I would notice any improvement in performance. I know that this GPU is not listed in the compatibility list for GPU. Best regards.

Recently I bought a Browning Spec Ops Edge Model BTC-8E  wildlife camera, which records videos on MP4 format. When I edit videos from it using APE 11 I hear a repetitive "chugging" sound at 3 or 4 beats per second that wasn't on the original video. The Browning's the fourth trail camera I've owned but the only one where I've encountered this phenomenon when using APE. Has anyone else had this problem, please, and if so is there a solution?

I have been using Premier Elements 13 for some time and recently, some videos I have placed on the timeline are split in half horizontally across the screen, with a bright green colour.The imported files are all of the same format and this appears random, as it doesn't happen to them all.  I can't work out how to get rid of it.On the odd one, rendering removes the green, which takes the lower half of the screen.  But if I try to insert text, the green appears again.  Its a puzzle and I have had to abandon using some clips as I can't resolve it.  I would welcome any suggestions as to how to stop it.Kind regards

Just upgraded to PE19, and a must have feature I use daily (Dual Monitors) is broken?!? 😞As you can see above, the "undo redo organizer home" menu covers ALL of the essential controls shown below.Does anyone know how to remove that "undo redo" menu, or fix it so it doesn't cover the timeline in dual monitor mode?

Installed Adobe Premiere Elements early February 2021 in a Windows 10 with 64bit environment and 8GB RAM. Used Premiere Elements to edit two movies. No problem. Now, today February 9th, this forced update 2021.1 pops up and freezes. Clicking the install button does nothing. My whole Windows 10 is frozen. The only way out is with the Task Manager (Ctl+Alt+Del) and stop Premiere.Premiere Elements has become unusable. Help !  Your "Support - Contact Us" button does not work. Adobe becomes notorious with inactive "install" and "contact us" buttons !! HELP !!!