Questions

Apparently if I waited 13 days to buy Premiere Elements 15, I would have a free upgrade to 18. But no. Adobe chat representative denied me and said it's "company policy". Thanks for making a new customer an angry one.

I would like to have an error pointing to a player I need to be highlighted in a soccer clip.  Anyone know how to do that?

Was just starting to learn and use this program; i added a home movie that I converted to MP4 froma DVD and when I added it to my timeline, the thumbnails look fine, but the preview video looks so awful that I can't work or edit it ( As shown below ). How can the thumbnails render fine but not the preview video?

I hope this is in the right place.So, premiere worked perfectly (well, not perfectly, but good enough) on my old computer, and did what I needed it to do.It did this despite an old GPU, less powerful CPU, and low hard drive space on all drives.Now though, upon upgrading to a new computer, it worked just fine for the first month or so. Though now all the sudden it wants to keep crashing all the time. I would think upgrading to a new computer would make it run better but apparently not. I can't even use premiere long enough to edit a single clip, let alone a video.Program: Adobe Premiere Elements 11Version: Not sure, but absolute latest version - Just reinstalled again today for the second time. 2017-12-13.Problem:Original Install:After the first month, the program would crash at random intervals while editing, especially when trying to use tools such as pan and zoom.Then could not open a project at all until I restarted the program, though could import video for the most part fine. Afte

Je fais un montage avec Première Eléments 15 à partir de fichiers mov (olympus EM5).Je n'ai aucun son alors que je lis bien ces fichiers avec VLC.Voici les informations sur un des fichiers obtenues avec MédiainfoGénéralNom complet                              : F:\video_petanque\2017_gabarit_tir\PC150006.MOVFormat                                   : MPEG-4Profil du format                         : QuickTimeIdentifiant du codec                     : qt &nbs

in der Vorschau beim schneiden hängt das Bild oft und die Geschwindigkeit ist sehr langsam.Version 12 läuft noch relativ gut, Version 15 ist wesentlich langsamer.Habe beide Versionen auf einem MSI GE72 und einem neuen Intel i7 7th Gen laufen.Weiss jemand wie sich die Version 2018 im Vergleich zu Version 12 und 15 in Bezug auf Geschwindigkeit verhält?

Trying to capture old 8mm tapes from a camcorder.  Premiere 12 had DV Camcorder as an available media source.  Does anybody know how to add this to the newer version?

why doesn't everything work after download is complete, i.e, photo editor

HelloIs it possible in Premiere Elements 11 to run a MP4 30-second clip with a 30-second countdown timer in the top right-hand corner, so that as the main clip is playing, the timer is counting down simultaneously? When the main clip ends, the timer would be displaying 00:00.The timer clip is an MP4 file with the following dimensions: 1920px x 1080px at 25fps and the main video clip is the same. Under Export Settings, I have this:(I have never quite understood why Export Settings shows 720px x 576px (and not 1920px x 1080px.))The first problem I can see is that the timer clip, since it is the same size as the main clip, will simply cover the main clip in its entirely.Is there a way to get round this?Thanks.

I have a Custom export on Premiere Elements 14 for Mac which create a .mp4-file of approx. 380 MB from a film of about 45 min. Exactly the same film with the same Custom export end up with a file-size of more than 1.1 GBThe Output Summary is reported as this (on both Mac and Windows).1024x768 (1.3333), 25fps, Upper, 00:50:26:24CBR, Target 0.90 MbpsAAC, 128 kbps, 48 kHz, StereoFormat is H.264The estimated File Size: 370 MBThe Mac is an iMac with Int. Core i5, 2.7 Ghz, 8 GB RAMThe Windows 10 have a Int. Core i7 2.5 Ghz 8 GB RAMAny suggestions?

Hi,I thought this issue was fixed. It's started again...Absolutely nothing has changed from last time. Every audio driver on my system is up to date, and every video sounds clean and crisp in VLC, but sounds like utter garbage in Premiere Elements and whatever it renders. This time I got clever and checked through the mixer some more, and I think I found the issue...The track is 5.1, the video is 5.1, but it seems that PE isn't seeing and/or is mixing down the middle two channels in the audio. I did this sample the last time to demonstrate the results, and they're exactly the same this time as well:The problem is that I have no idea what to do to actually fix the issue, beyond buying a different camera or editor - neither of which I'd like to do. Does anyone have any advice?Thanks in advance and happy holidays.

I got a new SSD and cloned my old C drive to it and it was working fine with Pre 14.But I want to move the catalog and files off the nearly full SSD to the other internal drive (old C: drive, wiped and now called E:) for storage, run the OS and program on the SSDI backed up following the backup/restore directions to an external drive and attempted to restore to the E: drive and the Catalog says it's the E: drive, but the Organizer is looking for the files in C: not the E: drive.  The rest of the file structure matches what is located on E: starting with the TestPRErestore folder that Pre created with the backup, BUT it's looking in the C: drive.  I've tried Optimizing but it just says it is optimized.  How do I get Pre to actually LOOK in the drive I've told it to?  I don't want to have to manually reconnect 4,000 files.  AND I have to turnaround and do the same for 20K images in PSE 13.

I am 3/4 of the way thru my project and my PE 12 is crashing and this seems to have happened after I did a Windows 10 update. I have Quick Time version 7.7.80.95 I have 6 GB of Ram 5.9 is usable. My hard drive is starting to fill, is has 596 GB of which 456 is used. Might that be the problem?I have 448 clips on my timeline with the highest clip  260kb, my music is all on the time line and I am adding my titles to each clip.  That is when it is crashing. I have done a "save" after every step of the way, is there anything else I might do to protect my project so if my computer fails I have can restore the project? I don't usually do a copy or an archive of my project until I am totally finished. Also I have an external drive that is backing up my project thus far.My total project is about 29,000 kb.Any insight and help would be great.  Thanks

Hello, have a question.May i use adobe premiere elements 2018 serial key in 2 diffrent computers without problems with authority?Thank you

Since Blu-ray support has been dropped from PrE2018, I have used PrE 15 to create menus and burn the Blu-ray discs.  My work flow is to use PrE 2018 for all video editing and export my movie to a MP4 files.  Then I use the MP4 files in PrE 15 to finish the job.  I works.  However, in doing so I’ve noticed that the audio on the MP4 (created by PrE 2018) does’t play in PR 15.  On the timeline, the audio portion is visible, and its all fine on the burned Blu-ray disc.  However, when playing the movie from PrE 15, the audio is always mute. Its annoying and strange..  I’m just curious why the difference.  Note that MP4 files created in PrE 15 play fine in both PrE 15 and PrE 2018.  Perhaps there’s a new standard for MP4 that’s not downward compatible with earlier level?

I need to add music to my elements 15 video and nothing works.  Not one mode will allow me to add the song "Revolution" by the Beatles no matter what the source is. I've tried my CD music, iTunes, Groove Music ... what else do I need to add this song?  Please help asap.  Thank you!

Using Adobe Premier Elements 12 w/Windows, after creating the movie I would like to retain only the files that are necessary in order to reduce the size and clutter of files.  Assuming the movie is finished and will not be further edited, is there any reason to retain the.xmps, .log, and .prel files?

PE14 on WIN7 PC.I'm looking for a sound-effect to replace an expletive in a sound track on a video for a second or two.Something like a loud buzzer or beep.  I'd reduce the audio level of the original video to zero for the second or so & apply the sound-effect to another track.So far under "Music" I have not found anything suitable.  Any suggestions?

Merci pour votre réponseJ'ai acheté un nouveau camescope Sony FDR-ax53 qui me fait des fichiers MP4 , j'utilise Adobe premier élément 14 pour mes montages  et j'obtiens  des vidéos saccadées ? je n'avais pas de probléme avec mon ancien camescope qui me faisait des fichiers m2ts , je pense qu'il y a la un probléme Merci

Hello dear Adobe community,i want to buy the newest Adobe Premiere Elements (just called 2018)and i didn´t liked the resampling feature of other Video-Editing Software.Simple question i know, but is resampling in Elements 2018?If yes, how can i disable it?If not, is it still on and i just can´t disable it? Or completly not existing in Elemets 2018?And last question,if i buy the CD-Box version of this product, is there a licence key in it?I don´t have a DVD-Reader and want this software.The only store i can buy Premiere has just the CD-Box version of it Thanks in advice

The rubberband has dissapeared from my video clips on the expert timeline.  It was there a few days ago so I could easily fade clips in and out to my specific duration.  Now I can only seem to use the 'transitions' menu option.  Anyone know where it has gone?

I'm vexed.  Terribly, terribly vexed.  I have been opening and creating videos for months now.  All of a sudden it's not opening the videos and gives me a message the media is offline.  The music tracks are still playing, but the video won't open or allow me to open them.  The only thing that opens is a single page in all of my videos written in multiple languages that reads "media offline".  What the hoopla does this mean??  How do I open my videos? Is this a bug.  Did Adobe go offline? Do  I once again have to uninstall/reinstall PE 15 or is it something simple I need to do?  I purchased it in January 2016.... or is this just a one year subscription that runs out and you have to renew - I thought I bought it.  PLEASE HELP!

I am using PE 12 and I want to cut a portion of an Mp3 to use in my menu title. I looked under your Forums and have downloaded Audacity thinking that I could cut a portion of the Mp3 file, save it and import it into my Movie Menu  Audio portion, however I am not finding an option there. I than thought "maybe" I could add that Mp3 file to my audio line on my timeline, edit it there and than copy it, however I cannot export that portion to where I need it to be.I did go to the Movie Menu audio selection and did see "in point" so am wondering if that might work? However when I tested it the green pointer moved very fast so if that is the answer than1. how can I manually enter the numbers  and2. how do I know what numbers to enter?  (I know what portion I want it to play but how do I figure the corresponding numbers to enter)Is there a way to do this, what am I missing? Thanks

I was using Premiere Elements 9. Occasionally it would crash to blue screen while rendering. After a restart, it would work.Recently it had quit working after a restart, and it crashes to the blue screen of death 100% of the time. So I upgraded to PE15 in the hopes that maybe a more recent program would do the trick. No such luck. Whenever I render the video, it goes for a bit then hits the bsod.Windows 10 ProGigabyte motherboardIntel i7-4770K CPU @ 3.50GHz, RAM 32.0 GB64-bitUpdated: Videocard drivers, PE via the help menu, Quicktime,etc.I've used BurnIn Test to see if there was a system problem, but it checked out A-OK.I'm at a loss here, and haven't been able to output any videos for a couple of months now. Any help or suggestions will be greatly appreciated.Thank you.

Hi, I'm fairly new to this particular product. I need help, badly.I'm trying to get a video that's about an hour long (the clips are sped up to 800%) to render. It gives me the "Error compiling movie. Error unknown." message and nothing else besides the "OK" button to click. I can always tell when it's going to happen because the estimated time timer goes up and doesn't stop until the error message pops up. I've tried all the ways to fix it and even tried to render only one clip. Same thing happens.Here's the specs for my computer, since I know that'll help:Windows 10 HomeIntel Core i5-6400T CPU @ 2.20GHz 2.21GHz8 GB (7.86 GB usable)64-bit OS, x64-based processorIntel HD Graphics 5304 Intel Core i5-6400T CPU @ 2.20All of the video clips are set at 30 fps with the audio at 44.100 kHz and a 2 stereo channel settingI'd love it if i could get some answers as to what's going on and how I can fix this for future reference.