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Participating Frequently
December 1, 2021
Question

Video visible when in trial mode, disappears immediately after entering license key; reproducible

Hi - I'm new to Premiere Elements but a seasoned computer user and experienced with various video editing programs. I have a strange problem that is a show stopper for me and hope you might be able to help. 

 

Before purchasing Premiere Elements I ran a number of my AVI files through the trial version. Everything was great. After I purchased a license from Adobe.com and entered the key into the system I immediately noticed that any AVI content I imported no longer displayed video on the timeline/preview window. Audio played buy the video was black.

 

After trying a number of things including a complete reinstall of PE 2022, I eventually logged out of my Adobe account to de-eauthorize the computer and revert to trial mode. Immediately upon starting PE2022 and importing a file video was again visible (albeit with the trial watermark). This is a reproducible problem (works with multiple files, can toggle video issue on/off based on license state).

 

Below is the MediaInfo for one of the files which had previously been captured from a Digital8 video camera over firewire using Sony Vegas Movie Studio. 

 

General
Complete name : C:\Multimedia\Raw Video Files\2021 - Tape 002.avi
Format : AVI
Format/Info : Audio Video Interleave
Commercial name : DV
Format profile : OpenDML
File size : 25.7 GiB
Duration : 2 h 3 min
Overall bit rate mode : Constant
Overall bit rate : 29.9 Mb/s
TAPE : 2021-Tape 02 Young Kids
TCOD : 1671863860333
TCDO : 1745725982000
VMAJ : 4
VMIN : 0
STAT : 221365 0 3.426018 1
DTIM : 0 0

Video
ID : 0
Format : DV
Codec ID : dvsd
Codec ID/Hint : Sony
Duration : 2 h 3 min
Bit rate mode : Constant
Bit rate : 24.4 Mb/s
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Original frame rate : 29.970 (29970/1000) FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:1:1
Bit depth : 8 bits
Scan type : Interlaced
Scan order : Bottom Field First
Compression mode : Lossy
Bits/(Pixel*Frame) : 2.357
Stream size : 24.7 GiB (96%)

Audio
ID : 1
Format : PCM
Format settings : Little / Signed
Codec ID : 1
Duration : 2 h 3 min
Bit rate mode : Constant
Bit rate : 1 024 kb/s
Channel(s) : 2 channels
Sampling rate : 32.0 kHz
Bit depth : 16 bits
Stream size : 902 MiB (3%)
Alignment : Aligned on interleaves
Interleave, duration : 267 ms (8.00 video frames)
Interleave, preload duration : 266 ms

 

The file plays fine in VLC and Windows Media Player. It just wont display in Photoshop Elements IF the software is licensed. 

 

I subsequently imported an old video file recorded on an iPhone (MediaInfo details below). A different issue is seen - rather than a black screen, I see the video with a green filter applied. The file has no green filter applied when in trial mode and plays fine in VLC and Windows Media Player. So something is off. 

 

General
Complete name : C:\Users\grant\OneDrive\Henderson Archive\Videos\2015\07.28.15 - Molly is Bad\Molly Ate All the Treats.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 59.3 MiB
Duration : 35 s 322 ms
Overall bit rate : 14.1 Mb/s
Recorded date : 2015-07-28T16:49:24-0700
Encoded date : UTC 2015-07-28 23:49:24
Tagged date : UTC 2015-07-28 23:49:59
Writing application : 8.3
Writing library : Apple QuickTime
com.apple.quicktime.creationdate : 2015-07-28T16:49:24-0700
com.apple.quicktime.model : iPhone 5s
com.apple.quicktime.software : 8.3
com.apple.quicktime.location.ISO6709 : +49.2819-122.7542+027.955/
com.apple.quicktime.make : Apple
xyz : +49.2819-122.7542+027.955/
Model : iPhone 5s
Make : Apple

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 35 s 322 ms
Bit rate : 14.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Rotation : 90°
Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.225
Stream size : 59.0 MiB (99%)
Title : Core Media Video
Encoded date : UTC 2015-07-28 23:49:24
Tagged date : UTC 2015-07-28 23:49:59
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 35 s 320 ms
Source duration : 35 s 387 ms
Bit rate mode : Constant
Bit rate : 64.0 kb/s
Channel(s) : 1 channel
Channel layout : C
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 271 KiB (0%)
Source stream size : 271 KiB (0%)
Title : Core Media Audio
Encoded date : UTC 2015-07-28 23:49:24
Tagged date : UTC 2015-07-28 23:49:59

 

My laptop config is as follows; 

> Lenovo Yoga 370; i7-7500U; 16 GB RAM; 2 TB SSD

> Windows 11 Pro 2H21 (22000.348) 

> Premiere Elements 2022

> Intel HD Graphics 620

 

Windows is fully up to date including all optional drivers installed. 

 

Any tips/suggestions? I plan to try to reproduce on a Windows 10 machine today but my ideal platform would be Windows 11. 

 

Thank you

Grant

 

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9 replies

Ann Bens
Community Expert
Community Expert
December 1, 2021

This is a strange issue.

As this is 2022 I would contact support over chat.

Might want to try and delete all media cache, rename topfolder the footage is in and reimport.

Green usually means: update graphicdriver.

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Participating Frequently
December 1, 2021

Hi Ann,

 

Yes - everything has been run on W11. I used Sony Video Capture 6.0 when creating the AVI file. 

 

Note: I have just performed the same tests with a Windows 10 machine (Dell Precision T1700, AMD FirePro 1400, Windows 10 Pro, 16 GB) and there are no issues with the video playback. So this is definitely a Windows 11 teathing issue. While I like the new Windows 11 features, I'm going to switch back to Windows 10 and move forward with my project. 

 

Thanks for the reply. 

Grant

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Community Expert
December 1, 2021

I googled for "Windows 11 avi codec" and "Windows 11 dvsd codec".   I found some interesting reading about Windows 11 not having all the codecs that some need.  Since you are a "a seasoned computer user and experienced with various video editing programs" I won't post the links.   One user of Premiere Pro created some ".avi" files that played well but would not play on another computer he/she had.  

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