Questions

I am making text-based videos using PowerPoint exported video (with animation) and my voice recording. I basically only use the split function in Premiere Rush to match the timing between my voice and the animation. The preview from the edit screen looks perfect, but after exporting it to an MP4 file, some of the transitions are jerking at a weird spot. Like the one in the screenshot below. Also, see the full video attached. 

Wow just thought I would post very quickly to moan a bit about how rubbish Adobe rush is.I've been using CapCut and everything is very very fast and very very good but obviously they take all your rights for everything so now I have changed to Adobe rush everything is clunky stops all the time. There are no effects no Cool things at all. What a rubbish app why have Adobe not invested in Trying to update rush so that they can compete with the rest of the universe what a sorry state of affairs.

Dear Adobe Support, I am writing to express my frustration with Adobe Premiere Rush, which I have been experiencing persistent issues with despite being a paid user. My account is associated with the email ID: sridharcartoonist@gmail.com. I recently subscribed to the premium version of Adobe Premiere Rush on my iPad, expecting a smooth and professional experience. However, the app has become virtually unusable due to the following issues: Rendering does not complete – my projects simply do not export, no matter the settings I choose. Frequent crashes – the app crashes repeatedly during editing, making it impossible to complete any project. I have tried restarting the device, reinstalling the app, and ensuring the iOS is up to date, but the problems persist. As a paying customer, I am deeply disappointed. I kindly request: Immediate assistance in resolving these technical issues. Compensation or refund for the time and money lost if the probl

I recently posted a video to youtube using a track from rush, neo soul sunrise by splice originals. The video was copy right claimed for the music but when I looked into it I found it was claimed by a company sellbuymusic and they said the song title was unemployed works. It appears they used your song and added their own tracks, beat, and synth to it and posted it as their own. After looking at their channel it seems like that's what their are doing with a lot of songs.  

Hello,I'm going through a long (~2hr) video edit & notice that I prefer to make notes at certain points of my video. Something like a place marker where I can comment & say, "Content Starts Here" or "Maybe Cut that?" Or "Add short video here." While I go through & work the whole video. If a feature that's similar to "Highlight" & "Comment" were to come to Adobe Premier Rush then I would have an easier time going back through my videos & maybe streamline the process a bit more so I can get the edits done faster & more efficiently. Thank you, I hope this helps (& gets considered because it would be a HUGE help when going through content creation).

I'm a regular user of Rush. I just recently used an audio track called "Neo Soul Sunshine" by Splice Originals. I received an email from YouTube telling me a Korean company is making a copyright claim on the music.  I chatted with an Adobe agent, and he referred me to this page (https://stock.adobe.com/Dashboard/LicenseHistory) to get the official license information to provide to YouTube. It's not listed there. I even created a new project and dropped the same track. It still won't show up on that page. The same agent suggested searching for it on Adobe Stock. I can't find it. I've wasted most of my day trying to find anything that I can use to dispute this case. Outside of some intervention by Adobe, what the heck should I do? Thanks!

I think my premiere pro app is glitching. I have done everything under the sun, but it will not stop saying I do not have Internet connection (but I DO!) Help!

Detect auto cuts in premiere rush Audio and videosimilar to premiere pro, also please provide an audio output only option.  

I see desktop version on YouTube but how do I save a graphic template after modifying to be reused on other projects? I see alot on desktop version but nothing on how to do it with mobile version. Thanks 

Hi,So far, so great, with Adobe Premier Rush.  However...... just need to fix the pixelated/blurry title text/fonts.  Simply, when I add text to the video, it is perfect when the video is on still but when it is playing, text reverts to pixelated.I want to subscribe to Pro but I can't do it until I am certain this issue has been resolved.Many thanks for feedback/input.Orla

Hi, Rush won't connect on my iPad or iPhone, says there is no network, even though all other apps work find and are connected. Can dear tech support please help? (I tried to get help with your chatbot, but it abruptly ends conversation when saying it will put me in touch with an agent. Bit unnerving have to say...) Thanks!

Hi,My Adobe Premiere Rush appeared to crash mid project. I had to replace a video file with another file while APR was still open it didn't seem able to handle the change, and froze.Now when I open APR it just gives a blank screen with no thumbnails, but my projects are apparently still there because my mouse prompts me when I move it over the space where they are supposed to be.I can still open the projects, edit and even share them, but when I try to return to home page it just freezes again.I recently downloaded the app on my phone with my same accout and it shows no projects.I have reinstalled the app, made sure my drivers are up to date, freed up a lot of disk space, and attempted a system restore, but every time I open the app back up, nothing has fixed it.Any help would be greatly appreciated.

Everytime I export a file, the final video glitches and becomes choppy. It's so frustrating. Maybe 1 out of every 20 export actually comes out good. The rest of the time it's a nightmare. It typically takes me about an hour to finally get a project exported without the glitching. Why am I paying for this?

everytime i try to export my project the app crashes and closes down. i've spent about 4 hours on this what a complete waste, is there any way to fix this? also is there anyway to refund premium?

Today is July 8th 2024 that Adobe never add the keyframes into Premiere Rush. Why??? I have asked this question for a long time ago since Premiere Rush came out. This is very serious issue for me! Please do something. Thanks 🤠

hoping someone can help me get to the bottom of this Rush glitch- I've been editing my videos on the app for a month now with no problems but now I'm seeing a bunch of my media in the video I'm currently editing get really pixelated, the pixelation varies per frame whenever I try to re-Edit or re-import the original media ( photo below is of one of the frames). It's like wack-a-mole trying to get this video pixelation free and I feel like I'm going insane! Any advice will be SO welcomed!  Title edited by mod  

i bought premium to reduce background music and it doesn't work anymore. ipad version

-loads too slow-videos don't come out high quality-videos are cropped when saved-uses too much storage

I'm very frustrated. A big project due and it was created on Adobe Rush. I often use my iPhone & iPad and create content on the app in Adobe Rush. It keeps crashing at 37% rendering yet says I've downloaded it already. It is not downloaded. I go to my desktop version and Premiere Rush won't even open on my desktop. I've got 3 hours until my presentation and it's feeling like a very expensive subscription loss today. Is  my adobe plan worth this?

Hi, I am unable to export videos when graphics are inserted. When I remove the graphic inserts,  it could export again. I am using Samsung s24 FE, I have also cleared my cache, sign out and in of my account restarted my phone.  Is there anyone who could advise me?

I've seen this is an issue with Abobe not supporting the HDR and Sound settings for the new iPhones. Is there a way to change videos that have already been filmed to a setting that will import? I cannot go back for all new video footage. Are these completely unusable with Adobe? 

Can you guys add support for the LG devices that can run Android 9 or newer. Stuff like the G6, G7, G8, V40, V50, V60, Velvet, and the Wing. Sideloading used to work, and it worked great on a G8, since it has comparable specs to the Galaxy S10 but with Google Play cracking down on sideloaded apps, that no longer works.

請問沒有支援HEVC格式嗎？上個月買Iphone16 pro max 沒辦法匯入 不支援格式 

Kindly make it possible to access audio that are in our device. 

I can't open nor uninstall Premiere Rush. The Adobe Creative Cloud app can't be uninstalled either. I downloaded them from Adobe official website only. Please help .