Questions

Hello! I am assigning new .CHM files to existing merged projects. You may recognize this picture:When I go to assign a (in my case) an existing merged project a new .CHM file, I am presented with this dialog. However, I do not want the .CHM file to be copied in, I want it to reference a .CHM file. This is because I am working on a help project that compiles many other help projects that get changed separately from time to time. This leaves the compilation project out of date if the .CHM files are simply copied in; they're just older copies.Is there a way to have a merged project point to a .CHM file rather than copy it in so that it reflects outside changes made to the .CHM file?Thanks!

I checked the RH 2015 online Help but didn't see the confirmation that I was looking for about User Defined Variables (UDV).What I wanted to confirm is that the SystemName_Cardiac_Monitoring_System UDV and its value displaying in bold below means that it is a different value than in the default UDVS. I think that's what it means because I created a second User Defined Variable set and set the UDV named "SystemName_Cardiac_Monitoring_System" to "Xcelera" in the "Demo" UDVS (User Defined Variable Set) whereas the value in the "default" UDVS is "Phillips." Can anyone confirm that's why the value is bold?

RH2015 | WebHelp | WebHelp ProI have several modified files that I apply to my WebHelp outputs after I compile. I use these to customise the look and feel. However, when I apply these files to a WebHelp Pro output and publish to RoboServer, the modifications are not applied. The output looks fine when I run it locally, but not when I view the project from the server.Why is RoboServer ignoring these updated files? Is there a way around this?Any advice would be much appreciated.ThanksJonathan

HiI am facing somewhat strange issue (not sure if this is a known bug) with indentation.I imported FrameMaker 11 document into RoboHelp using the settings ISF file. In RoboHelp, I want 2nd line of a list item (say bulleted list) to start from the point where the first letter of the first line starts. Normally, I do it using hanging indents. However, I am not able to get this here. I am generating WebHelp output.Here are screenshots of different paragraph settings and their WebHelp output as viewed in FireFox:1.  The output of zero indentation is correct.   2. Then, I changed the hanging identation to 0.25 in to check the output. I noticed that the 2nd line is starting slightly after the 1st word of 1st line. So, I reduced the hanging indentation in my next attempt. 3.  Here, I reduced the indentation to 0.2in. Now, instead of reducing the space before 2nd line, I noticed that the space between the bullet and 1st letter of 1st line has changed.Where am I going wrong? Plea

Hi all,Using standard UL bulleted list...in Design view, appears as:However, Preview and Output mode show bullets much further out:I looked through Peter's site regarding lists, and double-checked HTML and the UL style in CSS. Still at a loss here...

HiI am using RH11.0.4 and publishing my course for mobile using PhoneGap Build. This is a mobile-only course. So I am not too bothered about how it behaves on desktop.Though I have a Welcome page, I want my users to start with ToC. So, I set the Output Folder and Start Page settings to table_of_contents.htm instead of the default index.html. Since PhoneGapBuild won't publish the android app without index,html, I copied that file from older published version of the same course and published the app.However, when I load it on my mobile, it still starts with the Welcome page and not ToC. Please suggest a workaround.Sreekanth

Hey folks,Working on a legacy project that started as an imported Word doc. Now it is strictly RH 2015 project. These are how my numbered, substeps, and bulleted styles appear in CSS (there are more of these that depend on indent level, but you get the picture).p.BulletedList {  margin-top: 0in;  margin-right: 0in;  text-indent: -.25in;  font-family: Arial;  font-size: 12pt;  margin-left: .5in;  margin-bottom: 5px;  list-style: rh-list;  x-list-class: rl-p-BulletedList;  x-list-level: 1;p.BulletedListIndent {  margin-top: 0in;  margin-right: 0in;  margin-left: 1.0in;  text-indent: -.25in;  list-style: rh-list;  x-list-class: rl-p-BulletedListIndent;  x-list-level: 1;  margin-bottom: 5pt;  font-family: Arial;  font-size: 12pt;On screen and in output, everything looks great and is aligned properly. I realize I'm basically using a level 1 multi-list for each style, but aside from the labor

We're having a few issues with our video content in Robohelp. (RH2015, videos were created in Cap 8, publishing to HTML5 output). The videos were created and imported by a coworker, and are intended to be viewed via drop-down text.1. Chrome will not display the video itself in the drop-down, only the link to open it in a new tab. 2. IE WILL display the video in drop-down, BUT all the player controls are invisible. They're there and they function, because if you hover over where they should be a screen tip will appear and tell you what you're hovering over, and if you click it will pause/play/whatever. Why can't we see the actual icons?3. If you click the X on the player to close the video in the drop-down, it closes the help entirely. It does not do this if you're viewing the video in a new tab.Clearly the issue is with displaying videos as drop-down items. So, any hints or solutions would be appreciated, or at least any explanations as to why these things happen so I can rationalize i

I have a project that I've been working on since last Friday, June 17, 2016. Just yesterday afternoon, I couldn't close the file at the end of day. I finally had to use Task Manager to End Task for the RoboHelp project. This morning when I opened my project my work seemed to be gone, but was there and I had to import the "ghost" files back into the project. Some work was missing, however. I did receive an error message when I opened the file about the .cpd file being deleted or damaged and that I would have to import the tasks that appeared to be misisng.Today, the project won't close again. I've searched the Forum for a solution and haven't found an answer. Can someone help?Thank,MDawn

Bonjour,nous avons un projet en multi authoring sur SharePoint (contrôle de version). Nous avons bâti des Page principales et lorsque nous créons une nouvelle rubrique avec une page principale et que nous l'enregistrons nous avons toujours le message :Pourtant, il n'y a eu aucune modification à l'entête ou au pied de page.Est-ce que ça peut être un problème de toujours sélectionner le choix #1? Pourquoi ce message s'affiche s'il n'y a pas eu de modifications à l'entête/Pied de page?Merci!

This might be more of an iOS question than a RoboHelp question, but I'll ask once, anyway. A developer on my team redeployed Multiscreen HTML help output for an in-house app, but I keep seeing the old help output when I try to view it on my own iPad. I tried clearing history and website data in the Safari settings on my iPad and I uninstalled and reinstalled the app that launches the help output. I still see the old iPad help files, but the developer sees the new ones on his iPhone. I will peruse the web to find out if there's anything else I should do with my iPad settings. Thanks.

In my help output, I can see the glossary hotspots expanded by default when I initially open topics. How can I generate help so that they are collapsed? I want people to have to click on the glossary hotspot link in order to show the definition. I think the topic looks cluttered and confusing when the definition is displayed in the middle of a sentence. Thanks.

Hello All,I have upgrated my Robohelp 12 but want to downgrade to previous version as mentioned in the heading.Please help as need to do it quickly.You can reach me by sending a private message [edited by Mod to remove private info. Please be reminded that this is a public forum open to abuse/spam]Regards,Atinder Sodhi

Hi, I am generating print output from RoboHelp 2015. I observed an extra space in the begining of each step. Find attached the screen capture. Regards,Prashant

I have several files under File Status tab that have the status:  Doesn't exist.ADV.ppfpblsvrs.sssXML Output.sslADV = the name of my help project.  I output to CHM.  RH10What are these files and now can I fix, delete or remove from the File Status tab?

Hello,I have a standard user guide that I have created. However, I want to swap out images depending on who the guide is generated for. Is there an easy way to do this?example: Company A gets the entire userguide with their images . company B gets the same user guide with their images.Thanks,Chris

Hi everyone,I'm using Robohelp 2015 and have been compiling a project as Responsive HTML5.  It has been working great until today.  For some reason Robohelp decided to make my life miserable by not including the Azure_Blue css.It used to look like this...But now it looks like this...Any idea how to fix this and why Robohelp decided to do this?  Keep in mind that I haven't touched a thing in regards to css.Thank you.

Hello, is there a way to display the total number of pages in the footer of a generated Word document (page x of y)? I discovered the variable "page-number" that can be used in master pages, but is there something similar to "last-page-number"?

I'm using RoboHelp HTML 2015 to author user guides for software products.  My workflow for authoring often involves capturing and adding images as I am writing text in RH.  For example, I mightWrite several paragraphs on a topic in RHCapture a screen shot of the software product using SnagIt to save a PNG file into a project subfolder named Images.Return to RH and click the Image button to insert an image in Design view.This is the point where my workflow slows to a crawl, and I'm looking for suggestions on how to reduce the number of steps/click.  The next part of the workflow looks like this:In the Image dialog, I navigate to the subfolder containing my images and the new PNG file.Since I haven't used the new image in any project document yet, the file name does not show up in the list of files.I click on another PNG file that has been used, and manually edit the name to match the name of my new image file.Now the Preview window shows the new image, and I click OK to i

Using RH11.9.4.291I'm doing some Responsive HTML5 output, and testing the results for Desktop/Tablet/Phone by resizing the browser window, and I've noticed that;Images resize properly (yay!)Tables resize properly (also yay!)Images in tables don't resize at all (boo to this!)Any ideas?

I've noticed that tables don't resize when you view topics on a tablet or smart phone.I'm wondering...1. Is this a bug that can/will be fixed2. Is there a setting I've missed that makes the tables resizable, or3. Are tables incapable of resizing?

This is a little off-topic, but I didn't see an install forum.I am trying to install a trial of Robohelp 2015 onto a Windows 7 (64-bit) VM.  I have installed MS Office 2007 (Word only) and am running the Robohelp 2015 install (RoboHelp_12_LREFDJ.exe directly).  At first it had a hard time logging into my Adobe account.  That cleared up after running it several times.  Now, it gets to 48% ('Currently Installing Microsoft .NET Framework 4') and just hangs.  The time remaining keeps increasing, but nothing happens - it's up to 53 minutes remaining now).  Any ideas?

I am sure this has been asked before, but my search skills are not rewarding me.  My company is (finally) upgrading from RoboHelp 8 to 2015.  I'm using WebHelp with my existing style sheet from my RH8 project.I am finding that while my topics all look fine in Design view, the bullets and numbered lists are all indented far to the right in preview and after generating.Here is an example:Design view - all is well:Design view drop-down, looks OK:Preview and output - the paragraphs are all OK, but the lists move way over:Any idea of how I can fix this so that what you see actually is what you get?  If I just edit the style sheet to move the lists to the left, in Design view it's so far to the left that I can't see all of the text.I created a brand new project with no style sheet, and manually adding a bullet or number from the Edit tab, and the design view does look like preview.  If I add my existing style sheet the new project and use my lined up styles,  I get t

When I click any Import option (Word, HTM, merge XPJ), the browser window does not open to allow me to select files.  This happens on ALL import options.The RoboHelp screen freezes up and I get an error sound when I click any other option.  This requires me to press ESC in order to continue.The same error occurs when I use the Open file option from the RoboHelp started.  If I use Windows Explorer to browse to the project, I can open it.  If I click Open file, I get the same screen freeze-up and no browser.I am working via VPN.  The Import works fine when I'm connected to the enterprise server in the office.  Is there an option or setting I can select to enable the Open file, Import > Word, Import > HTM or merge options via VPN?  I've tried several different log-in options and reviewed by Windows file set-up and security.  I'm totally stuck.I am using Office 2010 and RoboHelp 10; our office uses Subversion, but the files are checked out prop

Hi, all,I've run into this problem with projects in the past, starting with RH 11. Once again, the font drop down is flashing when a topic is open, making it difficult to work. In addition, I noticed that the CSS stylesheet drop down field is flashing and shows "none", even though a style sheet is assigned to the topic (the assignment shows in both the properties and the HTML header for the page).Does anyone know of a way to fix this issue?