Questions

Hello,I need to create both a WebHelp project file and a printed document file. I'd like to first generate to Word and then create the pdf in Word. Is there some way to generate the help file into a specified Word template and have the styles in RoboHelp convert to Word styles?Thanks,MDawn

Hi,I'm using RoboHelp 9 and I've inserted couple of Captivate videos in between text. When I generate WebHelp I see that these videos play automatically when the page is opened. There is a play bar underneath the video through which I can pause the video, but I was wondering if there is a way to disable autoplay function of these videos? I've tried inserting:autoplay="false" <param name="play" value="false" />But it doesn't seem to work.Can someone with expertise in HTML please help?Thanks!

We have a web-based application developed in Java with Bootstrap. Using RoboHelp 11 we generated WebHelp and were able to call it from the application using the JavaScript file RoboHelp_CSH.js that came with RoboHelp 11.When we chose to generate Responsive HTML 5 the help window did not appear. We think the problem may be with the JavaScript code inside the Responsive HTML 5 help files.Would it help to upgrade to RoboHelp 2015?Is RoboHelp_CSH.js updated in this version of RoboHelp?ThanksPeter

I recently upgraded four RoboHelp projects from version 11 to RH 2015. The first three converted fine and I generated WebHelp output when finished.The fourth seemed to upgrade correctly, but when I tried to generate it, RH crashed. Nothing happened. The Output window did not appear and I could not exit RoboHelp. I had to kill it with Task Manager or wait until I got a Windows 7 prompt stating that the application had stopped working. I have restored the original project several times -- and even successfully generated it in RH 11 -- but I get similar results after upgrading it to RH 2015. During the upgrade attempts, I have gotten a message stating that something was wrong with the .ali file. Since it is not context-sensitive Help, I just tell RH 2015 to re-create it.From the error message, it looks like:The event was an APPCRASH.The application was RoboHTML.exe,The fault module was mfc100u.dll v10.0.40219.325.The exception code was c0000005Any suggestions or answers would be greatly a

I created a topic and added a hyperlink to another topic. The hyperlinked topic included a hyperlink to another topic that included numbered steps. When the web help is generated the numbering is missing from the steps. What do I need to do to have the numbering appear? The styles are correct so it isn't a CSS problem.

I am using RoboHelp 2015. Is there any way by which I can use topic titles in snippets? For example if I have a snippet with snippet name as snippet1.hts and have a topic named as topic1.html with topic title as Topic1, when I insert snippet1, can I display Topic1 in snippet as a variable?If not, at least can I display topic title or any topic property as a variable in the topic?

I'm not sure I fully "get" the concept behind the new snippet functionality in RH7. I understand the part about how they are reusable blocks of text that you can create once and insert in many places. That makes sense, but I rarely include *exactly* the same block of text in multiple places. What I do, though, is to include very similar instructions in many places. The steps vary slightly depending on the topic. That is, the topic called "Creating X" includes numbered steps for setting up X; the topic called "Creating Y" includes numbered steps for setting up Y; and the topic called "Creating Z" includes numbered steps for setting up Z. Except for the names of what's being created (X vs Y vs Z), the step-by-step instructions are the same. I was hoping to use a snippet for the text in topics X, Y, Z that is identical (most of it), while somehow inserting a variable in the snippet that would change from X to Y to Z, depending on the topic. Can that be done?

Hello everyone,I'm using RoboHelp 2015 outputting to WebHelp (not my choice). Is there anyway to merge existing User Defined Variables (UDV) into one name? Some of my companies are turning into one big company and I need the UDV names to also change.For example, I have two UDVs called "abc123" and one called "321cbe". I need them to both to be "abc123".I have tried manually tweaking the rhvariable.apj but just keep corrupting my project even if I delete the *.cpd file. Search and Replace is not finding my instances.This is one big help system using UDVs, Snippets, Build Tags, and Multiple TOCs.  Thank you,Tawni

Hello forum.Is there a way of smoothly converting my responsive HTML5 output to a HTA file. I like the new azure layout but dont want to run it as a web page. Can this be done.Many thanks.Greg

I compiled a CHM file using RoboHelp HTML 11. When I double-click the compiled CHM file, the Search tab works just fine. But when I view the Help in the application that uses the CHM file, the Search tab does not work. When a search term is typed in the Search tab, the "No topics found" message displays.

I am using FM 12 and RH 11. I am linking the FM book in RH and everything is fine except the FM glossary I does not show up in RoboHelp. I followed these steps from the adobe site as follows:"Select Convert Glossary in the Content Settings dialog box, and select one of the following options:Add To Existing Glossary Add the FrameMaker glossary to the RoboHelp glossary of the project. You can select the glossary from the list.Create New Associated Glossary Enter a name for a new associated glossary that is associated with the existing glossary in the RoboHelp project."I selected the "Create new associated Glossary". After I generate the Multiscreen HTML 5, the Glossary is empty. Does anybody else have this issue? Please Help!Thanks.

Hi everyone,When I generate a Word document (Word 2013) from RoboHelp 11, headings 1 are missing from my TOC, and TOC only includes headings 2 and 3.Could anyone help me solve this issue?Thanks!

Hello there,I am currently using RH 9.  We have numerous homes for our eManual.  We publish using Web Pro, and also generate the .htm file to a websitThe project that is published to the server does not have scroll bars when using the search option.  The results of the search produce many options however I can't get to the bottom of the search as there are no scroll bars however, if I open the project on the server with Google Chrome the scroll bars appear.I don't see this problem when it comes to opening the project not published on the server.Can anyone help me with getting those scroll bars on the project published to the server using IE?Thanks

I have a table of labeled buttons on our Welcome page and I want to be able to have a user click on a button to see all the related topics under that button.  How can I do this in RoboHelp 10??

RoboHelp experts,I'm creating HTML5 Help output for a software product that has three versions. I've configured conditions for each version, and published three separate standalone HTML5 Help systems. However, many of the files are shared among all Help systems, and some of these files are very large (video files). As a result, the Help systems contain several large duplicated files, and my engineering team is concerned about the disk space requirements in the product installer.Does anyone know of a way to share common files between multiple HTML5 help systems?Best regards,Kate

We're considering upgrading from RH 9 to RH 2015.Our primary output has for over a decade now, been CHM output. We'd like to do something new and fresh. I like the speed of a local help system. But we'd love to get the the analytics and user feedback and so on. So sounds like we'd need RoboServer.Some questions.1) Is RoboServer 9 really the latest RoboServer? That came out with RH 9 didn't it? Does this mean they haven't enhanced it any since the RH 9 days?2) Does RoboServer 9 support RH 2015? Can I generate an output from RH 2015 and expect it to work just fine with RoboServer 9?3) I read that the analytics only work on an a WebHelp output. Does this mean they work on local WebHelp output that resides on a user's machine? Or does the help content need to reside on a webserver for the analytics to work?4) Anything else I should know?Thanks in advance,Jared

I'm running RoboHelp 10.Our company is going to be supplying client software packages that need to be small, and since the online help is about 75 MB, they request that customers be able to access the online help remotely -- located on a server machine. In this way, customers aren't required to install the online doc files on their client machine, yet need to still be able to open help topics (located on a server machine elsewhere).Is this possible? How are online help topics opened when the help is on another machine?Development has tried calling the help from a http address, e.g., http://localhost:port/cldocs/cloverleaf.htm#<id=159>>java=true, but that doesn't work. ("cloverleaf.htm" opens the online help).dan

How do I remove the text 'Widget Max' from my Help window? I can't figure out how to change this default in RoboHELP 11

I have been having trouble finding a way to change the numeral language within Robohelp 2015 for an Arabic project. The problem is that we are using numbers which appear in English instead of Arabic (Hindi numerals). Is there is anyway to resolve this from Robohelp or at least in the final output (Responsive HTML5 or WebHelp)?Thanks a lot in advance,Ahmad

New to this but I have been trying to publish guides with Robohelp2015 and have been wondering how to monetize it from the app store.I'd like to know if it is possible to integrate admob with published apps.Is it possible to monetize with other advertising channels

I am trying to change at pixel width at which desktop view changes to tablet and therefore when the sidebar switches to icons.It seems Javascript is used to remove sidebar-opened class from various divs when screen is reduced below 1300px. I need to change this value to 1200px.I could add responsive CSS to do this but it would be much easier to update the JS. I narrowed this down to the one of the scripts responsible for this to script \Responsive_HTML5\template\scripts\rh.min.js but I couldn't understand how it adds/removes 'sidebar-opened' going between desktop/tablet.Anyone have any strategies or options?Thanks,DanielRoboHelp 2015

Flare's new version has "new Top Navigation HTML5 output allows you to break free from the limitations of the traditional tripane format with a sleek new responsive search engine-optimized output for online Help, knowledge bases and more."Does anyone know if Robohelp can or will do the same?One of my clients sent us a link to a site as an example of where he'd like the design of the help (currently done in RH10) to eventually end up. That site was created with Confluence (I contacted them to find out), but it looks like the new Flare feature would accomplish the same or similar design output.I'm the lone RH advocate here, the other two writers prefer Flare. Between the design requirements and the dropdown/conditional text bug (conditional expression playing havoc on dropdowns), I'm facing a battle to keep the project in Robohelp.

Hello all,I'm working on RoboHelp 2015 on Windows 7 and I'm getting RoboHelp crashes when I attempt to delete a particular FrameMaker book from the RoboHelp Project in the Project Manager. The FrameMaker book has about 17 files (standard Cover, TOC, chapter files, glossary, and index). I'm able to delete other similar books, but when I get to this one, RH crashes -- every time. The error message is, "Adobe RoboHelp 2015 has stopped working." The only recourse is to close the window.The RH project is just a couple months old (created on RH 2015). But the FrameMaker files have been around for years, and converted to FM 2015 from at least FM 9 if not earlier, and they have several conditional text settings.Any ideas how to fix this?I checked the log files, but they don't mean much to me:<ProblemSignatures>  <EventType>APPCRASH</EventType>  <Parameter0>RoboHTML.exe</Parameter0>  <Parameter1>12.0.0.306</Parameter1>  <Parameter

My colleague was showing me some of the items she wanted me to correct in a project I had worked on when I realized she was looking at a much older version. I went to my computer and reviewed it and two related projects -- it looked fine on my PC (I went to the directory and opened the index.htm file), but when I went to open the project, I couldn't find the xpj file anywhere. Where did it go? I suppose my next step is to ask IT to get my project -- the one that works -- from the previous day's backup ... but I'm still wondering how I could have lost that xpj file.I did look at the question from 10 years ago, but it doesn't seem to relate to my situation.thanks for any help,Lon

Hi folks, discussion title is my question. Anyone have any experience with this? Thanks,Joe C.