Questions

Hi,I am not able to generate an output of my project. Whenever I compile my project to generate it in HTML 5 or in Web help, it opens in MS-word document instead of the selected mode.  Kindly tell me what is the remedy of it.RegardsPrashant Bhonde

I was running TFS MSSCCI Provider v11 to integrate with RoboHelp 10 on Windows 7. I would open an RH project by selecting the TFS version control option, which would eventually open the Choose Folder in Team Foundation Server dialog. Then I would drill down to the relevant project folder on the server side. When I selected a folder, the proper Local Path was populated (as defined in the workspace via VS Team Explorer (2013)).Now in Windows 10, I have two major problems:I can map a local path with Source Control Explorer, but then when I try to open a RH project by selecting a folder, the Local Path is empty so I have to type or browse to the path. When I click OK, it says the path is already mapped in the workspace.If I don't map the folder with Source Control Explorer beforehand, I can manually assign a local path and successfully open a RH project with a TFS connection. When I check out a file in RH, it is shown as locked in Source Control Explorer but the red check symbol is not the

Hi everybody,I was just wondering if somebody knew how to setup a title page for the printed documentation.I have a topic that I use as title page, however when I generate the documentation, it puts it after the TOC, and I have to cut/paste it instead of the title page that RoboHelp is generating by default.I searched the online help, however I did not find anything about it, only that it is a concept of title page, however how to setup one, not so much.Thank you

I've saved a User Guide project on my server. I've created a web page and added a link to the user guide but it doesn't work. Can anyone assist please?

I have been using RoboHelp 10 on a Windows 7 Computer for 2 years. Now I want to use it on a new Computer (Windows 7 as well) and installed RoboHelp 10 on it. When I try to open my Project, it says that the project file has been created in a previous version of RoboHelp and that I need to update it. When I do so, I get a message, that my cpd-file is corrrupt and that I need to delete it and start the project again. When I do so, the same error pops up (corrupt cpd-file).I would be grateful for any ideas on this issue.

In the Project Manager, I renamed one of my topics folders. While the renaming process was happening, it got frozen, I am now left with a set of topics which are no longer accessible. They have a RED CROSS through them. How do I bring them back to life? They are not accessible in the Topics list either.Thanks

I tried making my own style table, didn't like it. Deleted the new style, however the Table on the toolbar disappeared even though it has been selected and shows the check mark. How do I get it back?

Hi guys,I already asked this question to Peter, as my login into the forum would not work, so please Peter, accept my apologies for that.When I open a topic, the font box is toggling between TimesNewRoman and Verdana, making very difficult for me to choose the font.Also, when I try to update a picture in a topic, the new picture does not update in the topic, though in the preview I saw the new picture.Also, just 5 minutes ago, I tried to change something minor in the topic as the font for the entire topic changed just because I deleted one character. Therefore I think that the project is in a pretty bad shape...I am using a shared domain where I have shared pictures and topics between 2 projects.I think I received long time ago a quick fix about how to repair a corrupted project, however I do not know if it would apply in the present situation.Thank you in advance

I’ve just inherited a copy of RoboHelp 9 from the previous technical writer who worked at our company a few years ago.The computer she was using has long since been reformatted, etc.I installed on a new computer, loaded the original serial number - and it was accepted.However, when I’m asked to activate or enter my Adobe ID, the screen says “Network error. Please try again later” – even though I have full access to the internet.I am on a Windows 7 Pro OS, and using Office 2010 (WORD) as my documentation development environment.I also installed the 9.0.2 update – are there any more recent ones?It looks like I can still work with the program, but when I generate a Webhelp test file and try a preview, all I get is a flickering line at the top of the screen.I would appreciate some help getting straightened out.ThanksLeybl Botwinik, Documentation managerEvolven Software.

I've created a RoboHelp2015 project but when I publish it on our Web Server it opens in MS Word.

I just installed RH2015 yesterday. I generated my CHM file and it is displaying with a Glossary and Bread crumbs. I didn't have either of these before and don't want them. I'm attaching some screen shots.First is my CHM from RH10, prior to upgrading to RH2015.Next is what my CHM looks like now that I've upgraded to RH2015.Next is a shot of my Window settings and output settings. I do not have glossary or bread crumbs selected. Can anyone help me fix this?!!

Hi I hope this is the correct forum for my question.I am a technical writer for a software company .We need a comprehensive document review cycle to efficiently process our documentation.I need to be able to send my documents to a group of SMEs for review, comments and if possible suggested track changes.The process should be iterative until the required content is achieved. Is Collaborate the only solution and  if so  I am correct in assuming that each SME would need a copy of Collaborate to open my created documents and review as mentioned.Is this the case or are there other alternatives with RoboHelp to achieve the same result?Thanks Harvey

The options for Dockable, Close and Floating are greyed out every time I start a new project. Only Auto Hide and Tabbed Document is available. I need to make a couple Dockable and can't figure out what went wrong. They used to be available.

Have a question for those in the Robohelp world, currently we publish our online help to a responsive layout for a cloud based application. When a user access the online file from the application, online help opens in a new popup window/internet browser. However, for some mobile devices that may not allow popups, would online help display side by side inthese situations or how would they display.Also, we would like to embed online in the frame of the application, so online is contained within the application iteslef, not unlike modern online helps for mobile devices, if anyone could point me in the right direction that would be great.Gene Feldman

Hi,I opened my RH11 project in RH 2015, and everything looks good except for my nav bar. My icons have all moved, there is a double scroll bar and arrow buttons appear in the header. Also - did Adobe add scrollbars, because I didn't design this project with scrollbars in it. Is there a way to turn them off?Below are my before and after nav bars. (Don't worry about topic names, titles and content - I had to remove them before I posted this.) How can I fix this? I hesitate to do anything to the template without help as I might mess up the template.Thanks,PamBefore:After:I've just discovered another issue after I scrolled down to the bottom of the project - the placeholder text from the template appears. I searched through other scrollbar issues in the Forum, but can't find how to solve this.version:  RoboHelp 2015 (12.0.0.306)template:  Theme2_Government

Hi Folks,I have successfully generated a .chm file but when I opened I found the search tab does not display results. Not sure if it's a defect or my own inexperience setting up the index links properly but if you could point me in the right direction it would be much appreciated. William Hazen

I have Robohelp 2015. Is there a way to create a custom button next to the print button in the azure blue layout? What is the easiest way to do it?

Hi Everyone,We currently use RoboHELP 10 and wondered about the following wrt Windows 10:Is RoboHELP 10 compatible with windows 10 and its associated version of Word?What version of RoboHELP would we need for windows 10 compatibility?Does RoboHELP 2015 comply?Thanks.

Using RoboHelp11. I did a search, here, and didn't see this covered.I'm having an issue with expending text used for glossary terms in a document working when preceded by a snippet containing drop-down text (Situation 2). Situation 1: If a snippet containing regular text precedes the glossary terms with expanding text, the terms expand without issue in compiled Help.Situation 2: If a snippet containing drop-down text precedes the glossary terms with expanding text, the terms do not expand in compiled Help.Is this a known issue? Is there a fix for this I'm missing?Thank you.

Are there any known issues with image maps and Internet Explorer 11? Specifically where there are correct image maps to text pop-ups, but I get inconsistent error message stating, "BSSCPopup" is undefined." When I view the topic with image maps in Chrome, the popup is accessible, but in IE11, it is not. 

Using FM 12 / RH 11 to generate .CHM help files.I would like to add a polling feature to each topic in the help file (Did this topic help? Yes/No Comments:). I have explored 3rd party tools (Polldaddy, Feedbackify!, Feedbacklite) that work with web-based help, but not with .CHM help.Is there a way to do this using RoboHelp? If you know how or have done it successfully, I would appreciate some help. Thank you.

I developed an online Help CHM file (context-sensitive) for integration in a desktop application. The Help doesn't open when you first click the "HELP" button in the application. When you click it a second time it opens as designed.Any thoughts? Thanks in advance for your help.

I'm using RoboHelp 2015 to create Responsive HTML5 and printed documentation output. I am starting to investigate the use of context-sensitive Help. The RH documentation mentions a "Project Set-up Pod" but I see no such pod. I've had other issues with my RH2015 installation--specifically trying to generate printed documentation that resulted in several tech support calls. Perhaps this is either residue from that issue, or the pod is carefully hidden! Here's a screen capture of what's listed when I click Pods:Any help/suggestions would be appreciated.Thanks,Karen

I'm using RH2015I have a fairly long topic. About 3/4 of way down is a topic bookmark called "Sales Tax Calculation". If I click on the TOC entry in HTML 5 online help, it takes me to that location in the page.If I create an index entry, it takes me to the start of the page and user has to scroll way down. If I select Cross reference and select the bookmark (not sure if this is the right hing to do). the index entry disappears when i regenerateso how do I get the index to take the user to a specific location in the page/topic?TIA Mark

In the RH 2015 responsive layouts, is it possible to change the tool tip text that appears over the TOC, Index and Filter buttons? I'm guessing this could be buried somewhere in a .js file, but not sure where.