Questions

Hi. I'm wondering if a RH project can be made part of 2 or more project groups. I'm interested in having the content of a project appear in more than one "search domain" (RHS virtual Web site -- I've forgotten the term for this.)Thanks!-Kurt

A lot of topics were imported as Word documents and the search results and index results refer to Word documents that were imported en masse and with inconsistent naming conventions. For example, "1 - Order Title" was renamed "Underwriting after UDSA Approval is Received" in the TOC but when a person does a search or clicks the index keyword, the original file name is given.Thank you very much, one day I hope to start giving back to the community.Dave

Hi all. Is there a way to do a safe search and replace action, across an entire project, text that the user sees with a browser, and NOT any other text, like what occurs in file names, paths, style names, attributes, CSS, etc.My guess is that selecting the option Exclude HTML Tags would not be sufficient, and that a regular expression might be in order.Thx in advance.-Kurt

The pane on the left hand side of the screen is too narrow and must be enlarged manually. I would like for it to be wide enough when the page is displayed that all entries may be viewed.Thank you,Dave

I'm trying to import my own css into Robohelp so that we don't have to manually edit every single document we already have. I was told that the way to do it was to add the following to the <head> tag/paragraph. <style type="text/css" media="all">@import "OurOwn.css";</style> This assumes, of course, that our css file is called "OurOwn.css". The request is completely ignored and the generated code shows no signs of our css. If, however, I manually edit documents and add the following to the <head> paragraph: <link rel=StyleSheet href="..\OurOwn.css"> It works fine. Any ideas? Suggestions? Thanks, and take care out there.

I am having an issue with RoboHelp finding one PDF file when we do a search with WebHelp Output. The original file was called Plagio_parent_hand_out.pdf. We also had it in as You_Can_Prevent_Baby_Flathead.pdfFlathead was the search term. The term was also inserted as a keyword in the file properties and the term was in the actual PDF content as well. We did a search and webhelp didn't find the PDF files. It found the file in the topic that I had a link in but it did not list the PDF in the search results.Then I decided to see if it would find the same file if it were a word ".docx" file. It found the file Plagio_parent_hand_out.docx but not the PDF.Then I renamed the file to Plagio-BabyFlathead PDF and brought it in to the project files.This time it found it.So why didn't it find the file all the times that we tested to find that one file. Not once did it find the file. I made sure that the baggage file was inside of RoboHelp project as well.Also tested the search using the multifuncti

Is there a way to resize images without losing quality. I currently use SnagIt to capture the images and resize. I then insert the jpg into Robohelp 10 and produce printed documentation in Word.

I'm using RH11 and using XP Blue skin.  I want to create a "Contact Us" button that opens up Outlook for the user pre-populated with our email address and a subject line of "request for additional information".  William Van Weelden has provided a javascript for a Contact Us button that pulls the Topic Title and Title URL, but I don't know how to alter that for this purpose.Is there any easy way to do this?  I'm also willing to just create an image on the skin that just opens up Outlook and pre-populates with our email address and just uses HTML, if that's a better route.Thanks!

Hi,How have you handled a TOC where duplicate entries seemed useful? This Webhelp project includes many reports in multiple projects as shown below.Thanks for your thoughts.TOCReport Types (book) (this complete list of reports is required by our company)   Bird Project Reports (book)Report 1 (page)Report 2 (page)  Fish Project Reports (book)Report 1 (page)Report 2 (page)Report  (page)Tree Project Reports (book)Report 1 (page)Report 2 (page)(much further down the TOC)Bird Projects (book)Finding Birds (page)Keeping Notes (page)Bird Project Reports (book) (you can see that duplicating the report lists would be useful in these project sections)Report 1 (page)Report 2 (page)  Fish Projects (book)etc.

Can we insert watermark using Robohelp ? Iam using Techcom Suite 3.5 (RH ver 9)

I'm using William Van Weelden's JavaScript to put a button on my WebHelp skin that will open the user's email program (Outlook) and populate with our email address.  We do not need anything in the subject line, CC line, BCC line, or in the Body.  We do not need any of the topic information.  When I try to take out just the references to the topic, either the whole script stops working for the other functions I'm using from his script, or RH freezes.  I'm using RH11 with XP Blue skin, and his JavaScript is in the right place in my Baggage files.  What modification(s) do I need to make?  Thanks, and thanks William Here's the text of his JS:function Email() {//Create an email with the link to the current topic. var url = GetRelTopicURL(); var title = GetTopicTitle(); var emailaddress = "test@example.com"; var message = ""; //Custom message  var mail = "mailto:"+emailaddress+"&subject="+title+"&body="+message+"\n"+title+": "+escape(url); var b

I'm going to make a whole bunch of people jealous here, but here goes...I landed my dream job as a full-time permanent tech writer with a software company of 47 employees and started last week.  They had a programmer who doubled as a tech writer and did all of his authoring directly in RoboHelp 8.  I'm the only tech writer for this company now, as this other programmer is needed to do programming full-time.Since we have a major release and update of all of our products coming up in December of this year, I asked my manager if we could upgrade to RoboHelp 11.  He not only is willing to do that, but for the little bit more money, he wants us to get Technical Communication Suite 5 so that I can also be the sole instructional designer using Captivate and the sole webinar teacher using Presenter.  Yay, job security!  Maybe I can go for a whole year without getting laid off Here's my question - Should I continue to author in RH11, or is it possible to "back author" t

Hello,I am running RoboHelp HTML v 9.0.2.271 on a Windows 7 64-bit machine, with Microsoft Office 2013 32-bit installed.When I try to generate printed output, I get a message box stating that "A supported version of Microsoft Word does not exist.  Please install Microsoft Word 2000 or newer."  I have tried different projects, including the sample RoboHelp projects, and get the same message.I have read other similar questions, but for many of the people the problem was due to running a 64-bit version of Word.1) Is there somewhere in the RH interface that I can "select" the version of Word I am running or set the path to my Word install folder?2) Is there a fix available?3) Will upgrading to RH 11 fix the problem?Thank you for your input....

Hi all,We have just upgraded from RH5 to RH9. We are using IE9.  All of our projects transferred over just fine - except for one.  We are able to publish this topic; however, the images within the topics are not being displayed when we publish - we get the dreaded red 'x'.  We can see the images when viewing the topics in RH.  However, they are not listed in the images folder in the Project Manager.  The images can be seen using Quick view and Internet view.  However, they cannot be seen when we generate a Word document. Every other project is functioning properly.  We can publish everything else just fine.  This one project is our oldest project, but I don't know if that has anything to do with it.Any guidance or direction will be greatly appreciated.Thanks,Linda

I recently added a Robohelp 10 project to SharePoint source control. Now, when I attempt open the xpj from SharePoint, I recieve the following error and I cannot open the project: I can still successfully open the project from my local machine, and the source control appears to work, but my team members need to access the project from SharePoint. How do I resolve the cpd error?

Using robohelp 10 on win 7I have 5 conditional tags in my RH project. In some cases the text may be tagged with more than one conditional tag.I want to batch remove one tag from the content so all the content no longer uses this tag.Do I simply delete the tag from the conditional build pod?If not, how do I do it?

BackgroundWindows 7, 64-bit operating system.Upgraded RoboHelp 10 to RoboHelp 11 this week. Upgraded my RH10 WebHelp Proj project (released with our 2.0 application) to start editing for release with 3.0 application next June .The upgrade did not uninstall RoboHelp 10.I work from within Visual Studio 2010 Professional. (I know that this is not a Source Control thread, but my issues are intertwined here.)I create WebHelp Pro (even though we are not yet publishing to RH Server, although we're working on it!).I check the output into Release folders in Souce Control, and the build picks up the files for installation with our application. QuestionsIf I need to update the 2.0 application Help, does anyone know whether I can still use RH10 to update that project? (I've posed the question to an Adobe consultant, but have not yet heard back.)If I can't use RH10 to update the 2.0 application Help (and have to open the 2.0 project in RH11 and, therefore, upgrade it), are there new things in RH11

In Robohelp 10, Webhelp output, how do I change the width of the table of contents toc left navigation column? I want the column to be wider so the first toc entry isn't covered by the divider. Thanks.

I have a RoboHelp 10 project configured to use Team Foundation Server. When my user generates output (e.g. by previewing or 'Generate...') RoboHelp automatically tries to checkout the generated files (add or edit operations). I only want the source files to be added or checked out automatically, not the generated output. It is tying up Team Explorer on the user's computer each time this happens as hundreds of files are reconciled with TFS.How can I resolve my problem?BONUS problem I need solving:So the user has these files checked out because RoboHelp demands it (until my original question is solved). If another user tries to build the same files (like I just did) on another machine, RoboHelp complains that the file is already checked out (regardless if multiple checkout policy is enabled). Then I have to click OK on each file. How to stop this as well and allow multiple users to work on the same project?

Hi, I have a context-sensitive help generated using Webworks. I need to create a new context-sensitive help file using RoboHelp 10. How can get the Map IDs from Webworks?

Hello. I am generating WebHelp using conditional build tags using RH 11.I have marked books in the TOC with a CBT of Not in 6.1.I generated help and excluded content marked with the CBT Not in 6.1.When the Web Help is generated, the books marked with the CBT  do not display in the TOC. However, if I do a search, topics that are under the books and therefore should not be included in the output have search results returned.Is there a scenario in which topics that have been excluded from the generated help would still show up in search?Your help is greatly appreciated.Jenny

Does anyone know if robohelp 7 is compatible with windows 8.1?

Greetings all:I have more years of experience with RoboHelp than I want to admit, but I have never run into this before. I have a published RoboHelp 9 project for an overseas client that displays exactly as it should when the published version is viewed by myself or another RoboHelp developer (not located where I am). However; the users at 1 of 2 two client sites do not see the left hand TOC window or the bar above the project with the buttons (the other site does see it). The users at both sites are using Internet Explorer 9, and I have been told there is no difference in their security set-up. I suspect that at the site where it is not displaying there is a security setting that is throwing it off, but I am not sure what to have them look for. Anyone have any ideas? W. Keith

We are considering using a Webtool like www.cleanuphtml.com to clean up the inline html styles in a large number of RoboHelp topics that were imported from Word several years ago. After the cleanup, we can still use the styles from our CSS. Does anyone see any potential problems here? Here's what the Cleanup tool adds to the Head section. It then uses these "internal" styles whereever it needs to clean up the HTML. Thanks - Charlie KyleHTML from Cleanup <head><!-- Clean HTML generated by http://www.cleanuphtml.com/ --><meta name="template" content="OurTopicTemplate.htt" /><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta http-equiv="Content-Language" content="en-US" /><meta name="generator" content="Adobe RoboHelp 10" /><title>AAANew Topic1 </title><link rel="StyleSheet" href="Our_CSS.css" type="text/css" /><style type="text/css">/*<![CDATA[*/p.cleanuphtml-13 {  text-indent: -40px;  margin

Hi,I've recently upgraded RoboHelp from version 8 to version 11. We support our application in IE8, IE9, IE10 and IE11, Chrome and Firefox as well. However, after generating the webhelp through RH11, I can see that in Firefox, the pages are properly formatted in the editing window, but in preview and when generated, the pages have no styling: no hanging indents, no shading or borders on the tables, no text fonts or colors.Moreover, in IE9, 10 and 11 i'm unable to view the output in the right pane. I'm only able to view the TOC and when i click on the topics, no help content is seen. I've a release scheduled for tomorrow. Any urgent help is highly appreciated.ThanksPriya