Questions

Hi, When I generate webhelp in RoboHelp 10 the 'Previous' and 'Next' arrow buttons are missing from the webhelp skin I have created. The buttons are present when I preview the skin....Does anyone know what I'm doing wrong?Thanks,Louis

Hi, I am using single source for publishing word and html help. How to update header only for word publish and footer only for html help in Robohelp 10. Please help me.Regards,Nalini

I'm using RoboHelp 8 to generate WebHelp output from a Windows 7 system.My help project includes a handful of user guides in PDF format. The PDF files have been added to baggage files and I link to them from help topics without any issue. The PDF files appear in the webhelp search results and when clicked from the search results, a 404-Page Not Found error appears in the right pane.  It seems that the path to the file includes a backslash (\) just before the filename instead of a forward slash (/). If I open the link in a new window and manually change the path to use a forward slash then the PDF file opens. When I link to the PDF file from search results, the path looks like this (resulting in 404 Page Not Found):https://platform/help/pdf\user_guide.pdfWhen I link to the PDF file from a topic, the path looks like this (works as expected):https://platform/help/pdf/user_guide.pdfHow do I fix the path in the search results?Message was edited by: ttrujillo Just realized that this on

I am working on a large Robohelp 7 HTML project (3,280 files in db), that was cloned from an existing project.  Whenever I open it, it hangs at "Loading DB Info..." for an hour or more.  It's CPU Usage swells to 50-60% of CPU capacity, and the Memory Usage will stay bloated at 185MB (vs. about 4MB for the old source project).Also, when I "Save All" the first time each day, it hangs up for an hour or two.  After that, "Save All" (and everything else) functions normally...  I notice that the cloned project now has 2 .cpd files (and 2 corresponding .brs files)--a normal-sized one (4MB) carrying the old source project's name, and another humonguous .cpd file (85MB) with the new cloned project's name.  Could this be a symptom or cause of my opening and saving problems?

I assigned the Map IDs and associated the project with that Map ID file.In the CSH Test, I chose Offline and navigated to a file. In the Map Number field, I browsed to the Map ID file and clicked on the dropdown arrow to locate the corresponding Map ID. I then clicked OK and nothing happened.

I'm trying to use RoboHelp 10 to create some context sensitive help files for my Java App.I've included robohelp_csh.java in my project and am aware of the CSH API call:     RoboHelp_CSH.RH_ShowHelp(0, "C:/my path to rbh output/index.htm", RoboHelp_CSH.HH_HELP_CONTEXT, 1002);I've become aware that this will work only with 'published' robohelp output and possibly only with Web Help or Flash Help output.RH_ShowHelp appears to just try and locate and load IEXPLORE.exe and pass a url. It loads internet explorer even though this is not my default browser. Annoyingly, this prompts me to enable scripting every time I load a help page. It also loads it into a new instance. Not something I want to inflict on my end users.I’ve also tried:Desktop.getDesktop().browse(uri) where uri isFor Web Help:Uri = file:///C:/my path to rbh output/index.htm#<id=1002>>newwnd=false;or for HTML5 help:     Uri = file:///C:/ my path to rbh output/index.htm?rhcsh=1&am

Hello all- I've been working on a project in Robohelp7/HTML for about a week. I come in today and try to open my project and receive the error "Unable to create database. Check that the directory is not read-only.". I've done the obvious of checking the folders and files within and they are not marked read only. When I create a new project, I receive the same error. I'm stuck at a standstill and can't figure out why Robohelp has decided to deny me access to my project or the ability to create new ones. I went so far as to uninstall and reinstall, to no avail. Has anyone encountered this? Any help would be greatly appreciated. Thanks

In fact, I can open the pdf file when the chm file is opened just after its edition.But when I open again my chm file , the pdf file doesn't appear. There is just a small square with a white cross inside.Thank you.

And how would I do this? RH9, html, v9.0.2.271, OS=XPThank you,dpeterson8022

When we go into the software and hit F1, it goes into Chrome.  All you see it a white screen and the web page address.  If you copy the address and put it in Internet Explorer it will open.  We think it has something to do with the latest Chrome update.  We use RoboHelp 10.  Does anyone have any ideas?

I'm using RH 9, and for some reason, in our printed output, the white space between ordered lists and unordered lists doesn't match the equivalent lists in the printed output. Here's what it looks like in the online output. This is the amount of spacing we want between our paragraphs:But here's what the printed output looks like. The list items are too close together. Obviously, I can fix it post processing on the .doc file, but why is this even happening. Shouldn't it look the same if I'm using the project style sheet for both outputs? Am I missing something? Thanks in advance!

I would like to create an image map using certain text that resides in the same topic as the image. I do not want the user to see the text when viewing online; I only want them to see the pop-up when they click on the mapped image. I do, however, want the text to print if the user chooses to do so. I've been playing around with bookmarks and conditional flags but can't seem to get it to function properly. Can what I'm trying to do be done?

Windows 7RoboHelp 9.0.2.271Word 2010I am having an on again/off again problem with RH not publishing all topics.The topics are in the RH TOC and when I double-click them while in RH, they open for editing. However, when I publish these same topics, they are not in the Word document--although they are in the web help.Previous fixes include rebuilding the TOC (groan) or finding that rogue piece of code that causes topics not to print in Word or web help.Question 1:  Does anyone know why this is happening?Question 2:  Short of manually comparing RH TOCs against Word and web help (for 13 books), does anyone have any ideas on how to ensure all topics are included in the output?Thanks in advance for any help.Mary

I am not sure if I am asking this in the the correct place.  We are going to be using Robohelp/WebHelp to build our Help section for an Website Application.  What we are also lookign to do with it is maintain various tooltips etc... that are attached to sections of the actual site.  Does WebHelp or RoboHelp have a function that will allow it to export an XML file with something like a map id and a line of text.  So that we could call the XML and display the text in a tooltipex:In the help section there is a Topic for how to use a search function.We want to pull just the text from that and display it also as a tooltip inside the section of the site that search appears in.

how to create context sensitive help in multiple languages using robohelp html 9, can anyone help?

When we try to publish a single file or layout from RoboHelp 10 we get an "access denied" error.  To mitigate the problem, we have to take the full folder of files and publish the whole project which takes us about 4 to 5 hours to publish one change to a file.  The process updates the entire project instead of recognizing the change that was made to that one file and publishing that one file.

Hello there,I'm getting creazy with that Topic TOC. The show/hide doens't work anymore. If i push the link (show/hide) nothing happens. If I make a new Project it works correctly but if i make a new page in the existsting project the links still dont work. Has anyone a idea what the problem could be?thanks 4 help

Problem Solved: Camtasia default video compression setting must be changed to Windows 1Hi,Have 3 videos, 2 .avi and 1 .wmv. .wmv created as a test, ie. not .avi. All created in Camtasia.Inserted in project using Insert > Multimedia/demo.Videos are in the same folder as topic calling them.Compile .chmAll works on my PC. Also works on another PC, (where RH 10 trial was installed. Trial expired).Videos will NOT play on any other PC. Only unclickable link appears. Does having RH installed or "once upon a time" installed on a PC make a difference?1 workaround seems to be, placing video files in same folder as compiled .chm. However, Dev. wants to avoid shipping vid. files with application.Seems to be a pretty common topic across the internet, but haven't found a complete solution.Any ideas?Message was edited by: david_aker

I get the following message sometimes when I edit a topic but definitely don't get near the header or footer.  Then as soon as I save the topic, I lose my Master Page connection to it.  And I have to go into Properties for that topic and pick the master page again!!  This started one day after using RoboHelp HTML for a month.  Does anyone else have this problem?

Hi,I created a skin for my webhelp project and although the webhelp is generated with that skin, the skin name will not show in the list of skins in the Project Set-Up pod. As I want to edit it, it is rather annoying.I have tried importing the skin again but am getting a message to say the skin is already present in the project.The skin was created in an earlier version of Robohelp, as was the project. Both have now migrated to RoboHelp 10 - I don't know if that is a factor.Appreciate your help.Barbara

I have two different audience (Users and Support Staff).I also have two different glossary (one for each audience).Is there a way to publish (WebHelp) and let the user select which glossary they want to view?

Hi, is there a way to show last updated date in the breadcrumb area of webhelp in Robohelp 10?Please see the image below. I tried doing it and I can do it only if I append this date to the logo.. But I don't want the date to be displayed along with the logo. Can the last updated date be shown above the search bar? (as maked in the image below)?

We have RoboServer 9, how do we configure to our server?

Is it possible to color code changes in RH?After publishing, the content different from previous version should displayed in different color.  This will help the readers to easily identify what has been changed.

What does a Reviewer need to review a topic? As far as I undertand, Reviewer needs to have RoboHelp installed on his PC, or a PDF for Review has to be sent to the reviewer.In terms of the contribution end, AIR content has to be used.Kindly discuss on this.