Questions

(*I'm using Google Translate. I'm sorry if it's hard to read.)hello! I have a question about AdobeAero and will post it. I was able to use it as usual until two weeks ago, but when I opened Aero for the first time in a while today, the grid part and objects in the workspace were not displayed and I could not edit them.・I wanted to read and fine-tune what I edited on my iPhone, etc., but I couldn't.・New creation is not displayed in the same way. Pressing the preview tab does nothing・When you click an object from the starter asset, it is loaded and added to the scene on the right (not displayed in the middle) ● Anti-virus software while starting AERO for the first time in a whileI installed "Kaspersky Security"There was no Adobe software in the quarantine, and there was no change even after stopping and starting the function. ●I also tried the following・AERO starts after restarting the PC・Uninstall and reinstall Creative Cloud・Install GeForceExperience and update the Studi

Hi there, I cant seem to click on the "back and forth" square, it's shown as unavailable. I'm on a Mac 

How can I change the default, "studio" reflection on my very reflective model? I'd like to use an exterior HDRi.

Hi, new user, new to AR to, i'm working in the construction bussiness, and sometimes need to vizualize new "things", roads/houses etc, I know trimble has some software/hardware solution for this, but for the thing I'm after centimeter level of precision is not needed, so...If I have a 3D model geolocked(from a 3D modeling software) at any specific WGS84 coordinates, is aero capable of getting that model onto its specific WGS84 coordinates? if so, how? and what model formats? textures is not needed at this point,Cheers,k.

Can i use 360 degree photos/images in Adobe AERO? for environments ?ty 

Hi I want to know how we can export Adobe Aero creation to XCode and reality composer. The link currently shows a 404 error, kindly help thanks. https://helpx.adobe.com/au/aero/using/export-to-xcode.html

Is there a way to create a trigger to stop an audio narration in Aero? I cannot find such a feature, and since we intend to use Aero for educational purposes, it seems implausible that there is no way to stop the audio. Do you have any suggestions for resolving this problem?

Good afternoon,Has anyone else had troubles with their fbx files (with materials baked in) showing up as either extremely metallic or completely matte? There seams to be no in-between, and I wonder if there is a method to adjust the reflectiveness that Adobe Aero will acknowledge? I have tweaked so many things and nothing is working. My models are in C4D and my PBR materials are composed with png from Adobe Substance Painter.

Hi,I am writing to report an issue that I have been experiencing with your AR application. I have been using the app for quite some time and have created multiple AR experiences without any problems. However, recently, I have encountered an issue with the AR content not tracking to the anchor image. To give you more context, I added an anchor image to my project, added graphics, hit preview, and everything worked as expected. However, when I hit share and scanned the QR code, I could see the AR content, but it was not tracked to the anchor image. I have tried everything, including uninstalling and reinstalling both apps (mobile & desktop), building the project again on different machines, using a different anchor image, using a different phone to preview it, and the list goes on and on. Unfortunately, the issue persists, and I can't seem to get the AR content to track to the anchor image. As someone who has used your app for quite some time and even taught a class using i

I'm trying to make a link for one of my projects and every time I try to make a link for it it always says "unable to make link". And this is for other projects too, I just downloaded it yesterday so I don't know what to, please help.

I am using adobe aero and i want to know if there is a way to stop an infinite audio loop on an on trigger or anytype event. I am playing a sound that is looping but i want it to stop and play a different sound when i press a button.

Hello adobe community, i did a project in Adobe Aero (Desktop App for Windows). When i share the QR Code, none of my Android Friends can view it. But this is a known Problem.My iOS Friends have to install the iOS App to view my Project.It says that there is no app clip. How do i create a Appclip so other ios users can see it without installing an app. Background: I want to print the QR Code on a business card. The (hopefully) new customer can scan the QR Code and watch his product in his own enviroment. Quick and Easy without the need to install adobe AR on his iOS Device. https://adobeaero.app.link/Y7rSFPd3eybThis is the link

Hello, how do you export a graphic from Photoshop to Aero? I keep getting the error above?

As in title, my work doesn't want to load in Aero.I could see my layers, but nothing happened. I can't see the graphic.My file is 2.2 MB, so this is not big, right? Why is it like that?Is the number of layers a problem? Or perhaps layers size?Each one is PSD and has 2244 × 2381 300dpi. Is it too big?I'll be grateful for your help. 🙂Julia 

Hello there! I made a very short Adobe Aero tutorial for an animation of my old kitchen tile. Since some questions keep coming up in this forum, I thought it might be helpful... This tutorial was already a part of a "Making of" -  so i did not have any extra work with it. Maybe it helps some of you. https://www.youtube.com/watch?v=fBzikUzFiAg&list=PLYbti9OUod0qkk3UXu9s4cKOynxMDn0UL&index=5

I'm in the process of creating aero experiences and it would be great to track how many users have engaged with the experience. I'll be using the QR code generated to share the content and this will be printed in a physical environment for users to access. I can't seem to find this, am I missing something or is this in development.If this isn't a feature, can anyone think of a workaround, so I can track the number of engagements with each AR I produce? thanksLata

I've got customers trying to use aero on m1 macs and it's crashing anytime they try to import any type of asset. Here is the crash log. Any suggestions? crash  

I am a Primary School teacher in Regional Victoria, Australia. I teach Performing Arts and each year I do a large scale performance with my senior students.This year I am looking to set up an AR experience for the community with the students. We have created a story line, with 40 different characters. It will take place at the Botanic Gardens and local lake areas and I have designed it to be an 'Choose your own Adventure' style experience. I am hoping someone can let me know if Areo would suit our project.We will have around 40 markers/performances scattared throughout the park lands.I will be filming each student in front of a green screen, and planning on using After Effects to edit it. They will all be live video performances.Each performance will go for about 3 - 5 minutesI will have about 300 community member participate in the adventureWould prefer they are GPS makers, not a visual prompt, no QR code and no 'footprint' in the parklandsNeeds to work on any smart phone for the

Bonjour,Est-il possible de déplacer l'axe de rotation d'un objet ?Je souhaite faire comme si un porte s'ouvre mais je n'arrive pas dépalcer le "pivot". Merci

I've created an AR experience that has the user tap on a red X to reveal a hidden treasure chest. The effect is spoiled when the user is prompted to choose a surface anchor, it already shows the treasure chest, even though it's set to hide. Is there a way to select which elements are visible during user setup? 

I am trying to set up a scene where you can walk through layers of trees, but every time I make it if you walk forward all the trees move forward as well. Does anyone know how to fix this issue? I imported five seperate files and set them up moving backwards through z space. I have tried using horizontal and verticle surfaces as well as an image anchor. Thanks!Sasha

I want to use Adobe Aero in a project for work, but our art directors think that the viewer experience is too Adobe branded and would rather us look for a whitelabel AR solution. Is there a way to disable or hide the Adobe branding from the viewer expeirence?

Hii, I have been trying to make my object appear only after we reach a certain distance to the object and once we reach are not to that distance anymore, the object will disappear. However, it doesn't seem to work... What should I be doing to be exact? Basically, I want my object to appear only when I'm at a certain distance, BUT if I am further than that, it will disappear. Thank you! (I am doing my project on my IPhone)

Hello, I have difficulty understanding why I see all of my objects and images through the wall although they are in another room. Help please! Here's a video for a better understanding of my situation : Sorry for quality of the pictures...ALSO, I use Adobe Aero on my IPhone, maybe that could help answer my question.

Hi everyone, new to Aero. My project idea is to create content, say an animated animal talking about a specific topic at an exact geographical point. From what I can see, Aero can create the content so problems. But is this the software that will allow me to place this object on a map and allow others to see it? Kind of linking a GPS location to this animation. Would they need Aero to view it? Or can I create all of this in Aero, and the user would use a generic AR viewer to see the content? Thanks