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M
Mark32999774rdk9
Participant
October 18, 2023
Question

An incomplete dialogue box opens when I open a PDF and freezes the application

  • October 18, 2023
  • 1 reply
  • 365 views

I have just installed on a new computer and every time I open a PDF an incomplete dialogue box opens with a buffering circle that does not finish and stops me from using the adobe application! Anyone have any ideas on how to stop the dialogue box?

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    February 21, 2024

    Hi there

     

    Hope you are doing well and sorry to keep you waiting.

     

    This is a known issue and our engineering team is working on it for the fix.

     

    Please update the application to the new version 23.08.20533 from the help menu > check for updates and reboot the computer once and see if that works.

     

    Thanks for your time and patience.

     

    ~Amal

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