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globyss52382139
Participant
April 17, 2020
解決済み

How can I deactivate an Adobe XI license if the old hard drive has been wiped?

  • April 17, 2020
  • 返信数 1.
  • 599 ビュー

I need to deactivate 2 Adobe licenses for laptops that have been wiped.  The support site puts me in an endless loop with no clear answers.  Again I have no access to the old installs as those machines have been wiped.

このトピックへの返信は締め切られました。
解決に役立った回答 Test Screen Name

Go to chat. Type AGENT. Wait for a human. Say you need an ACTIVATION COUNT RESET. Don’t start by mentioning your obsolete Acrobat version!! Use those exact words. two licenses might be an issue unless you registered them both with your Adobe ID, but give it a try. 

返信数 1

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Test Screen Name解決！
Legend
April 17, 2020

Go to chat. Type AGENT. Wait for a human. Say you need an ACTIVATION COUNT RESET. Don’t start by mentioning your obsolete Acrobat version!! Use those exact words. two licenses might be an issue unless you registered them both with your Adobe ID, but give it a try. 

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globyss52382139作成者
Participant
April 17, 2020

Thanks that worked.  I wasn't able to get chat but I found a support number to call.

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