Hi there
Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.
I have checked your Adobe account linked with the Adobe ID you are using on this community and found an active plan for Creative Cloud Pro. Would you mind sharing the version of the Acrobat application you are using? Go to Help > About Acrobat and make sure its updated to the latest version 26.001.21677 Planned update, Jun 17, 2026 go to Help > Check for updates and reboot the computer once and see if that helps.
You may also try to log out of the application, reboot the computer, and re-login with your Adobe credentials and check if that works.
Let us know how it goes.
~Amal