I have a valid Adobe Acrobat Pro DC subscription, but every time I try to convert to PDF or create a PDF, I get the message, "You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service".

Forum|Forum|7 years ago
May 15, 2018
4 replies
4833 views

I have tried logging out and back in to my Adobe account several times. What am I missing? This was working fine last time I used it, but I'm getting very frustrated today.

Create PDFs

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Correct answer kellys634025

I just uninstalled and reinstalled the Acrobat DC app in Creative Cloud, and that seems to have resolved whatever the problem was.

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Jane1983adm

Participant

THAT IS MY QUESTION --- I should not be getting these - I have a valid account.

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Jane1983adm

Participant

mine is similar to yours - I cannot open, save, or change any documents that are PDF- I get a pop up that states that I need to sign in - I am already signed in !!!?

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Balsonauta

Participant

didnt work for me, still getting the same dumb message... license is there!!! reinstalled, same issue!

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Torsten21805809jsxd

Participant

I have the same problem

You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service.

I have reinstalled the app Acrobat Pro DC and get out of a sudden the same error over and over again.

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Paul_1971

Participant

Did you ever get a fix for this, I'm having the same issue. Strange thing is if I sign into a windows pc and try it it works fine. Same network, same account.