I used to be able to redact but now the option is unavailable

Question

These options used to be available but now they are greyed out. I can't find any settings that will turn them back on again. I need the redact tool for removing sensitive information from documents

Tariq Dar · Answer

Hi @torrance_3702,

Sorry for the troubled experience, and thanks for reaching out. This could happen because of the following reasons:

1. If you don't have a file open.

2. If there is an activation issue with the product.

Judging from the screenshot, it seems you don't have any file open. Let us know if you have further questions

~Tariq

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