Questions

0I get this message when opening a PDF file in Acrobat on Windows 11 PC. Any clues about how to solve it would be appreciated.

Hello everyone! I need to collect consents to photography and picture usage from guests on my event. For this purpose I am going to create a document with general text and two adjustable fields:  - Name & surname (text block)- person's signature (I'd like the to draw a signature with their finger on their phones / tablets) How guests will receive the document? I am going to create a document, save it to the Google Drive and link it via a QR code. Ina nutshel, guests will come to my event, scan a QR code, open the file, fill in their name and surname and sign the document in the created field using their finger or stilus. I've tried different ways to edit the document: to create a form with specials fields (for text and for signature); to sign the document, but I have never received a document with two necessary fields that I can save and link to a code. What is the process?Thank you

I saw this has been reported before but there is no posted fix.  I was hoping to see if anyone came up with any.   When I try to embed an MP4 video into a PDF, the entire PDF crashes.  The video does not attach.   I am using the Ruch Text addition function.  The video plays on all computers.     I have tried this with multiple PDFs, and mltiple cmputers runnign Windows 10.   We are doing a medical submission that will use up to a dozen 5 second videos, so this is critical.   I have followed the troubleshooting about turning off enhances security, etc.  Nothing works.   We are running the most recent version of Adobe DC.   1 - The COMPANY is Adobe, the PROGAM is Acrobat 2 - Moved from Using the Community (which is about the forums) to a better forum... ModTo find a forum for your program please start at https://community.adobe.com/

My comments are constantly disappearing from my PDF documents using Adobe Acrobat Pro DC. I've lost so much work and time that I don't feel confident using the product anymore for that purpose. I often dread opening my saved documents and finding that the message "No comments yet." Relatedly, I almost never see files I've uploaded to the Creative Cloud on https://assets.adobe.com/. These products just don't seem reliable for file storage. Is it just me? Please help!

Hi everyone,I've PDF files form with some fields already filled (from scan).I would like create the rest of the form with fillable fields.I know how to create a fillable form with Acrobat but is it possible to create a "template" to apply the fillable form on each PDF file without recreate on each PDF the fillable form ?I don't know if my explanation is clear but don't hesitate to ask me questions.Thank you for your help.

I use  Adobe Acrobat Pro in Continous Release.According to the instructions, there should actually be a tool called "compare" that I can use to compare two PDFs. https://helpx.adobe.com/de/acrobat/current/compare-documents.htmlUnfortunately, the tool is not available in the sidebar.If I go to "all Tools" and search for it, I can see that the tool is there, but it's greyed out/blured:I can't find any settings to switch the feature on. What I can see ist this:It claims that compare.api is not loaded? Not sure about this.

Hi everyone,I just can't figure out, why during the conversion of Emails in Outlook to PDF the attached JPGs in the Mail are not included. Almost every other attachement, appears in the convertet PDF. Is there a explenation for this? Are there other File-Types which are excluded from the conversion?Thank you!Software:Win10 Outlook 13AcrobatPro 11

My users open large documents, and with "show comments" turned on it takes a long time for the documents to open, sometimes even locking up the virtual machine. When I turn of the "show comments" feature for my user, it does not turn off the feature for all users, only the user that is logged in currently. I need to turn this feature off.

I tried Always use Page Layout Style - Single Page Continuous, but doesn't work.

I have been facing this issue with my adobe account for a while, I even tried to delete it and reinstall it however, I have the same issue again. My Mac has the macOS Sonoma software.    I've been facing this issue for a while tried all trouble shooting steps suggested on the fourm.    I have the Acrobat Pro version. 

Pretty frustrated as I have only recently got my photoshop to work properly after a year of purchasing it.. and now I want to work on my adobe acrobat and it says I need to buy it but it says its part of my account??HELP

I'm trying to stop Adobe from reading my documents.  I've changed the preference in Read and Internet settings.  It doesn't stop doing it and when I go back into the settings, they are back how they originally were.  Help me please.

Hi all, Hopefully some geniuses out there, as I've spent 2 hours with customer support with remote access being helped by 2 different people and they've been unable to resolve the issue. It is my understanding that more file types than this should be supported. If you mouseover 'create a PDF' it even lists word documents as a viable file type. Yet, my Acrobat refuses to do so. I'm aware there are workarounds, and I can still find the file in file explorer etc, right click it and convert it, but I'd still like to know what the issue is with the actual program. To a semi-competent computer person, my only guess is that the program files are missing that are supposed to support those file types, but if it's not that then I haven't got a clue. The whole program has been deleted (every last tiny hidden file) and reinstalled by customer support. Help.  

New Windows 11 pc installed last week.When grayscale is selected, the preview is colour and prints in colour.

Hi, We have a requirement from one of our client which the particular image in PDF is need to set as non downloadable (apply the restriction) object.   We have already tried the Password security feature in Adobe Acrobat Professional. But still the image is viewing in web browser and able to downloadble, take screenshot and Save as, etc..,  Please let me know if there any option to restrict the particular images in PDF. Thanks,Santhosh

When trying to save a PDF I receive the following message: This error message then causes two corrupt files to appear in the folder:We then have to resave the PDF file once again.Any solution to this issue?Thanks.

Unable to print from Acrobat, opens a save dialogue instead. Can print the same file when opening in browser.  Already checked "Print to file" box, and it is unchecked.  Did a repair of Adobe and issue not resolved. Did a clean install and issue not resolved.  Please help!

My Pixma G3260 printer won't print pdf files from my Mac (Sequoia os).  I get an Adobe message that 'no pages have been selcted', even thogh they have been.  (Prints jpegs no problem).  Updated printer with latest firmwear.

We are a bank based in London, operating both an internal network that is isolated from the external internet and an external network.We recently learned about the "Shared Device Licensing" service and found that it allows Adobe products to be used on PCs that are not connected to the internet. From what we understand, this involves using the Adobe Licensing Toolkit to obtain a Challenge Key, which can then be registered with the Adobe Console to generate a package file that enables offline installation and usage of Adobe software.Unfortunately, we discovered that this feature is only available to enterprise and educational institutions, which means we are unable to use it.Until last month, we had a general Adobe Acrobat License, but it did not allow us to create package files for installation.We need to use Adobe Acrobat in an offline environment where internet access is not available.We have already contacted the Adobe sales team via email, but after asking for detailed information a

Hey There.I've imported several nice fonts from Adobe Fonts, and have happily used them frequently there after in Adobe Acrobat Pro editing pdf-files.But for some reason the fonts won't no longer show in the font-list.And removing them and importing them again doesn't help either. I’m working with Windows 11 23H2An Adobe Acrobat 2024.005.20421 Have any one a suggestion to what I might be doing wrong? 😊 from Astrid

Hi all, I have been using adobe acrobat for part of my job, and I have needed to use the "save a certified copy" functionality. This has just disappeared from my screen for no apparent reaon (although im sure there is some reason).  My colleagues still have the option. The part circled in green is what i am missing (also the two line sof text above the green circle) The verison I am running is 2024.005.20414Any help would be greatly appreciatedThanksSuhel 

Hello i'm hoping someone can help i know i am close but don't know what i'm missing.  basically i have a form with 16 sets of 4 page templates.  (StaffMem1A, StaffMem1B, StaffMem1C, StaffMem1D, StaffMem2A, etc.) basically i am adding the amount sets needed based on the number given is a dropdown.  but what i also want it to do is spawn the next set if the previous set is already visible.  example: if the dropdown has 2 for the first time, then sets StaffMem1 and StaffMem2 appear.  if the person selects 4 from the drop down, then StaffMem 3-6 appear and so on.  here is what i have so far.  the first while loop was to see which ones were visible, but that is not working for me.  i have both codes sets listed the first is in the button, then second is in the document. (Button)var i = this.getField("StaffAddCount").value; i++; var x = 1; var TempName1 = "StaffMem1A"; var TempName2 = "StaffMem1B"; var TempName3 = "StaffMem1C"; var TempName4 = "St

I want to create a form that the client can use to create a personalized quote for their client. They want the option to select a clause option from a dropdown list of several clauses. So in short use a dropdown menu that then populates a field with the selected clause. I have managed to create a dropdown menu list but can't figure out how to populate the selected option from the list. Is this possible without having to write JavaScript. Thanks from New Zealand!  

Hi everyone. I am having an issue while printing PDFs. I have been having this issue the entire time that I have had my new Dell laptop, which is about a year. My boss and I are on the same internet network, both using Dell computers, and printing to the same printer. When he prints any PDF files, they are crisp and legible. When I print them, they are always blurry and you cannot read them to save your life. I am at a loss as I have tried everything and do not know how to rectify this issue. I have uninstalled and reinstalled, I have checked the settings, and it has not helped in the least. This is causing many issues since I cannot print a clear, easily legible PDF if I am at the office alone. Any/all suggestions welcome. Please let me know. Thanks. 

Boa tarde,  Ao tentar abrir o programa, ele inicia aparece uma rapida tela (que aparentemente é de logon) e após fecha sozinha.Ja tentei desinstalar, incluive o clound e não tive exito. Alguem sabe o que fazer ?