Hi there,
Hope you are doing well and thank you for sharing the details of your issue.
Is this an issue with a particular PDF file form or with all the forms, try with a different PDF form and check if that works.
From what you described, it sounds like the form fields are being saved in a way that does not properly “flatten” or embed the field content across platforms. On iPad, the data may appear as temporary annotations or layered field values, which explains why you see the content in Reader or a browser preview but not in Acrobat Pro on Windows.
Here are a few things you can try:
- Check the save method on iPad: After filling out the form, use “Save As” or “Export a Copy” instead of just closing the file. This helps ensure the form data is saved directly into the PDF.
- Update apps: Make sure both Acrobat Pro on Windows and Acrobat Reader on iPad are updated to the latest versions. Recent updates have fixed cross-platform form rendering.
If the fields are visible in browser previews but not in Acrobat Pro, it’s often a sign that the fields are still interactive, but the values weren’t embedded. Flattening should resolve this.
If you continue to face the same problem even after flattening, it could be related to how the forms were originally created. A small video recording of the steps you are taking and the issue as it occurs would be very helpful. Also share the affected PDF form so we can check it at our end.
~Amal
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