Comprei o Adobe Pro e só tenho tido problemas, cada hora descubro uma coisa nova. Hoje venho aqui pois preciso de ajuda. Não tenho conseguido imprimir meus arquivos pois aparece a mensagem de erro. Já desinstalei e reinstalei o adobe e nada mudou.
Aliás gostaria de deixar registrado que a versão gratuita me dava bem menos dor de cabeça, estou quase cancelando essa plano, pois tudo da problema…
Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
We need some more information for a better understanding:
Is this an issue with a particular PDF file, or with all password-protected PDFs when you try to print? Try with a different PDF file and check.
What is the workflow/steps you are taking? When you try to print the file, is Adobe PDF selected in the printer list, or is it your usual printer?
Check the document restriction summary, open the PDF, press Ctrl+D to open the Document Properties box, then click the Security tab to check any restrictions applied to the document, and confirm whether printing is allowed.
You may also try printing the PDF as an image: open the PDF > Print > Advanced > Print as Image, and see if that works. For more information you may also check the help page https://adobe.ly/49Ymb3z
Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
We need some more information for a better understanding:
Is this an issue with a particular PDF file, or with all password-protected PDFs when you try to print? Try with a different PDF file and check.
What is the workflow/steps you are taking? When you try to print the file, is Adobe PDF selected in the printer list, or is it your usual printer?
Check the document restriction summary, open the PDF, press Ctrl+D to open the Document Properties box, then click the Security tab to check any restrictions applied to the document, and confirm whether printing is allowed.
You may also try printing the PDF as an image: open the PDF > Print > Advanced > Print as Image, and see if that works. For more information you may also check the help page https://adobe.ly/49Ymb3z
Let us know how it goes.
~Amal
Olá!
Isso acontece com todo arquivo com senha e sem senha que tento imprimir.
Tentei imprimir selecionando todas as formas possíveis: ADOBE PDF, microsoft print to PDF, minha impressora padrão e One Note desktop…. em todos aparece a mesma mensagem de erro.
Ao abrir os mesmos arquivos na web, usando o leitor PDF do google, não tive problemas, no entanto ao fazer o download para minha máquina, aparecem estes problemas..
Tive inicialmente problemas para imprimir arquivos no geral. Agora, depois de ter um documento assinado, baixo em minha máquina, porém tenho tido dificuldades para abrir e renomear os arquivos, pois o adobe simplesmente não abre e não aceita a mudança de nome…
Enfim, cada hora aparece um problema novo… Desinstalei o ADOBE PRO, estou usando apenas on line, apesar não gostar … mas foi o jeito que achei de parar de perder tempo produtivo.
We definitely dont want our users to have this experience. Sorry for the troubled experience.
This definitely would waste a lot of time to have this issue troubleshoot over Community. I would suggest reaching out to our product support team and they will look into it thoroughly. adobe.com/about-adobe/contact.html ensure you login with your Adobe ID that has active subcription
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