Skip to main content
Participant
August 28, 2025
質問

Only MS Office files can't "Print to PDF" - no problem on other apps

  • August 28, 2025
  • 返信数 3.
  • 285 ビュー

I open a blank Word file, type in some text, click File > Print > choose Adobe PDF > Desktop > Save. Then I get an error from Acrobat: "There was an error opening this document. This file cannot be found." Same error when trying Excel/PowerPoint/Outlook. When I try Chrome or Notepad, no problem. Kicker: it works in the MS apps when I choose File > Save as Adobe PDF. I tried Repairing Acrobat, Restarting, no Acrobat updates, no Office/Windows updates. Latest version (subscription) of Acrobat 2025.001.20643. Latest version of Office 365. The COM add-in is enabled in all MS apps. Windows 11 Enterprise. What am I missing?

返信数 3

petek34146931
Participant
September 3, 2025

Found it! Go into Adobe PDF Preferences and uncheck Rely on system fonts only.

 

Dave Creamer of IDEAS
Community Expert
Community Expert
September 3, 2025

@petek34146931 --are up the same person as @peter_4846 ?

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Dave Creamer of IDEAS
Community Expert
Community Expert
August 30, 2025

In Acrobat Pro, have you tried repairing the install (Under the Help menu)?

What happens if you use the Acrobat tab to export the PDF in Word?

What happens if you save as PDF (bypassing the Adobe software completely)?

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
creative explorer
Community Expert
Community Expert
August 30, 2025

@peter_4846 sounds like it's conflicting drivers or corrupted. What printer are you trying to print? Look to see if there are any updates to their drivers and firmware. And update them!  

m